Director, Insights

Dig Insights is a tech-enabled research company that helps our clients - global consumer brands - move beyond consumer-centric to decision-centric. Our clients can then go-to-market with innovations that shift consumer decisions in their favor. Our work is supported by the technologies that we leverage and create. This includes Upsiide, our proprietary innovation insights platform. Upsiide is a SaaS platform that reinvents how enterprise companies screen, optimize, and build a business case for innovation. Our clients span verticals including CPG, QSR, retail, technology, financial services, and telecommunications. Our work is led by a team of over 250 strategists, insights leaders and data scientists. We work for a global client base out of offices in Toronto, Chicago, and London. Our success is due to our strong commitment to our clients, and the creativity and dedication of our entire team. Since the beginning, we have been focused on building the smartest consumer insights company and that means hiring people who are bright, creative, resourceful, and kind. People who succeed at Dig are curious, question established norms and are passionate about helping our clients to move their businesses forward. If you want to join a team that takes themselves just seriously enough to produce great work, we’d love to welcome you. As we continue to grow, both geographically and in our expertise we are looking for people who want to join a high-growth and highly collaborative company. Director, Insights – About this role Working closely with the Analysts, Managers and VP on their team, the Director, Insights provides essential support to their team to help execute and deliver client projects. The Director, Insights is responsible for delivering a final report including strategic insights/ research findings, summaries, and recommendations to the VP. The Director, Insights has demonstrated their research skills and knowledge and is a key contact for clients on any questions or clarifications. They can be relied on for project updates, recommendations on additional analysis required, working with other Dig team members to develop solutions to any project related problems and troubleshoot any issues that arise. The Director, Insights also acts as the day-to-day manager of the Analysts and Managers on the team, providing feedback, establishing goals, and helping to train the team on fundamentals, advance research techniques and report writing. In addition to growing their skill set as a researcher, the Director, Insights at Dig are encouraged to take part in our company’s exciting culture and enjoy this dynamic stage in their career. Your primary responsibilities will include, but are not limited to: Supporting the sales process through proposal development, including methodology design, costing, scheduling and design considerations Overseeing project management in its entirety ensuring timely, quality deliverables according to project design Managing a team by guiding data analysis and results communication to ensure projects are delivered with excellence Analyzing results and creating a "story" that delivers insightful, strategic and actionable answers for clients Confidently presenting results to all levels of client organizations in a clear and compelling manner Providing advice, guidance and counselling to Research Analysts and Research Managers, including assessment and identification of training needs Developing and maintaining client relationships while identifying growth opportunities within existing accounts and consulting/participating in the selling process Experience, Skills and Requirements: 7 + years of direct and relevant experience University Degree or Post-Graduate Program in a relevant field (Market Research, Business Insights, Marketing, Statistics, or other) Solid English communication skills, both written and oral are required Proficiency in SPSS and/or Q or other tabulations software Excellent skills in PowerPoint and Microsoft Office Suite are required Able to work within a fast-paced dynamic environment Ability to meet tight deadlines, while maintaining close attention to detail Ability to work independently and with a team Hybrid working policy which gives the flexibility to employees to work remotely or in one of our office locations. Unlimited vacation policy Reimbursement for health and wellness classes/memberships, and continuous learning Medical Insurance In-person and virtual social events such as poker night, paint night, trivia night and more! Our culture is built on 5 core values: Energy, Excellence, Evolution, Equality and Empathy. We believe that our success is dependent on the diverse talents, skills, and ideas of its staff. We are committed to creating an inclusive work environment and encourage applications from all qualified candidates including those in the BIPOC and LGTBQ communities, and from people with disabilities. We thank you for your interest in Dig Insights, however, only candidates who are chosen for an interview will be contacted.

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