Clipboard Health
Product Operations Lead
Clipboard Health, San Francisco, California, United States, 94199
About the Role:The Strategic Ops team drives several core operational services on the worker side of the marketplace, including Product Ops, Tech Ops, Knowledge Ops, & Business Intelligence. This will be a highly cross-functional management-level role on the Product Ops team where you will leverage your analytical & operational skills to help drive the success of new operational deployments on the customer support side of the marketplace.
As a Product Ops Lead/Manager, this includes key responsibilities such as:
Systems-Thinking:
Leverage first principles thinking to surface systems-level inefficiencies and architect high-impact interventions across critical operational functions within the marketplace.
Strategic Analysis:
Convert data trends into a strategic roadmap that drives customer-centric decision-making across all phases of the project delivery lifecycle.
People Management:
Manage a team of project owners and work closely with other stakeholders (e.g., Product and engineering) to ensure multi-threaded execution of new projects & ops deployments against a strategic roadmap aligned with top-level business requirements.
Process Design:
Map out user journeys & SOPs across various touchpoints, identifying pain points and opportunities for process optimization.
You might be a good fit for this role if you get excited about:
Innovation at Scale : Work on cutting-edge projects that leverage emerging technologies such as generative AI to impact thousands of healthcare workers daily.
Impact on Healthcare : Contribute to a mission-driven company that makes a real difference in lifting healthcare workers up the socioeconomic ladder.
Extreme Ownership : As one of the first hires in a strategic function, there's significant potential for career advancement in an extreme-ownership role as the team and company grow.
Cross-functional Exposure : You will gain invaluable experience working across multiple departments, enhancing your understanding of the different parts of a high-growth unicorn startup.
High-velocity Startup Environments : Enjoy the dynamism of a startup culture backed by the resources and stability of a profitable $1.3B-valued company.
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As a Product Ops Lead/Manager, this includes key responsibilities such as:
Systems-Thinking:
Leverage first principles thinking to surface systems-level inefficiencies and architect high-impact interventions across critical operational functions within the marketplace.
Strategic Analysis:
Convert data trends into a strategic roadmap that drives customer-centric decision-making across all phases of the project delivery lifecycle.
People Management:
Manage a team of project owners and work closely with other stakeholders (e.g., Product and engineering) to ensure multi-threaded execution of new projects & ops deployments against a strategic roadmap aligned with top-level business requirements.
Process Design:
Map out user journeys & SOPs across various touchpoints, identifying pain points and opportunities for process optimization.
You might be a good fit for this role if you get excited about:
Innovation at Scale : Work on cutting-edge projects that leverage emerging technologies such as generative AI to impact thousands of healthcare workers daily.
Impact on Healthcare : Contribute to a mission-driven company that makes a real difference in lifting healthcare workers up the socioeconomic ladder.
Extreme Ownership : As one of the first hires in a strategic function, there's significant potential for career advancement in an extreme-ownership role as the team and company grow.
Cross-functional Exposure : You will gain invaluable experience working across multiple departments, enhancing your understanding of the different parts of a high-growth unicorn startup.
High-velocity Startup Environments : Enjoy the dynamism of a startup culture backed by the resources and stability of a profitable $1.3B-valued company.
#J-18808-Ljbffr