Community Behavioral Health Practice Manager/ Brookside Community Health Center

Job Description - Community Behavioral Health Practice Manager/ Brookside Community Health Center (3309661) The Community Behavioral Health Practice Manager for Family Services will be responsible for the overall management of the Family Services Department. Brookside’s Family Services Department is a behavioral health department that serves both adults and pediatric patients. In collaboration with the Family Services team and under the direction of the Executive Director, the Practice Manager is responsible for embracing and supporting a vision to create and support the Family Services staff to provide advanced and collaborative patient and family-centered care. The Practice Manager is charged with motivating and leading staff to carry the Brookside vision forward, assuring that high-quality services are provided to patients in an environment that meets all health center/Brigham and Women’s Hospital and regulatory standards. The practice manager will directly oversee all support staff and assume responsibility for all operational functions of the practice. The Practice Manager will oversee the day-to-day operations and the administrative oversight. The Practice Manager is responsible for participating in the design and subsequent implementation of all clinical and administrative operations to deliver integrated, patient-centered care. The Practice Manager will work closely with administrators and/or practice managers in each of the departments that are part of the health center’s clinical departments to ensure that department practice standards and needs are met. PRINCIPAL DUTIES AND RESPONSIBILITIES: Participates in the ongoing administration of the Family Service Department, including interviewing, hiring, training, and developing a diverse multidisciplinary staff. Works closely with Program Directors across Brookside to ensure collaboration and support. Regularly evaluates and provides feedback to support staff and practitioners. Identifies training needs, and assists with training of staff and students, particularly on Electronic Health Record system, Microsoft Word, and Outlook. Oversees all practice operations. Organizes and oversees work schedules for optimal utilization of staff to meet the patients’ needs. Works with the entire team to create a patient experience which is patient-centered, of uniform high quality, and safe. Assists in the development of operating budget and monitors productivity to ensure goals are met. Implements relevant information systems, ensuring accuracy of data input. Is a member of the health center leadership team. Organizes, manages and collaborates with the team to support program, groups and activities. QUALIFICATIONS: Bachelor’s Degree in Human Services or related field preferred. 3 years of practice coordinator or practice manager experience in behavioral health strongly preferred. Previous administrative experience and at least 3 years’ supervisory and management experience strongly preferred. Demonstrated desire and experience working with ethnically diverse populations. Bilingual English/Spanish strongly preferred. SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: Must be patient-centered and customer focused. Must understand what it means to be a Trauma Informed Practice. Must have strong interpersonal and organizational skills. Must have strong financial and analytic skills. Must be able to handle, in a professional manner, a heavy and diverse workload in a dynamic healthcare environment. BWH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability. Primary Location

BWH Jamaica Plain Brookside Community Health Center, 3297 Washington St Job

Professional/Managerial Organization

Brigham & Women's Hospital(BWH) Schedule

Full-time, Standard Hours 40 Shift

Day Job Employee Status

Regular Recruiting Department: Brigham & Women's Hospital

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