Accor Hotels
Sales Manager
Accor Hotels, San Francisco, California, United States, 94199
Company DescriptionWELCOME TO SWISS
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TEL CHICAGOSwissôtel Chicago is a luxury 4 star/4 diamond hotel with 661 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar,
Vitality , our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives.At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision.Be Bold, Be Inspired, Be You.
Job DescriptionWHAT YOU WILL BE DOING:You are competitive and a natural people person, passionate about selling incredible experiences. You love networking and especially the thrill of exceeding goals.Reporting to the Director, Group Sales, the Sales Manager is responsible for driving both new and repeat business at the hotel.Responsible for bookings with 8+ rooms on peakConfirm and review function details with clients prior to arrivalMeet clients prior to departure to ensure all details of the contract were delivered and solicit any future businessMeet quarterly and annual sales revenue goalsThrive within established booking parameters to negotiate new businessMaintain growth of existing accountsPartner with all hotel departments assuring a flawless customer program, specifically Event Services, Banquets, Culinary, and Front OfficeObtain rooming list details and request deposits where applicableEstablish parameters and negotiate prices, confirming by written contracts. Ensure all details of the contract are delivered and guests depart satisfiedMaintain positive relationships with all guests, vendors, colleagues and global sales networkSolicit group and banquet business through action plan executionParticipate in customer and promotional events within the hotel and trade related organizationsMaintain accounts, contact, activity and business details within the appropriate PMS applicationsPrepare weekly, monthly, quarterly and annual reports, as requiredBalance operational, administrative and colleague needsFollow departmental policies and proceduresFollow all safety policiesAny other tasks that may be assigned.
QualificationsYOUR EXPERIENCE AND SKILLS INCLUDE:University/College degree and/or experience in a related discipline preferredStrong interpersonal and problem-solving abilities1+ year experience as a Sales Manager in a similar sized luxury hotelGuest focused with a passion for service excellenceWorks well under pressure in a fast-paced and constantly changing environmentAbility to multi-taskStrong selling skills to include negotiation and the closing processKnowledge of Opera or Property Manager, Microsoft Office and Windows XP preferredExcellent written and verbal interpersonal and communication skillsAbility to work independently and prioritize responsibilities
Additional InformationWHAT IS IN IT FOR YOU:Employee Benefit Card offering discounted rates at Accor worldwideLearning & Development programs through our AcademiesOpportunity to develop your talent and grow within our property and across the world!Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & BelongingExtended Benefit Package
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Ô
TEL CHICAGOSwissôtel Chicago is a luxury 4 star/4 diamond hotel with 661 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar,
Vitality , our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives.At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision.Be Bold, Be Inspired, Be You.
Job DescriptionWHAT YOU WILL BE DOING:You are competitive and a natural people person, passionate about selling incredible experiences. You love networking and especially the thrill of exceeding goals.Reporting to the Director, Group Sales, the Sales Manager is responsible for driving both new and repeat business at the hotel.Responsible for bookings with 8+ rooms on peakConfirm and review function details with clients prior to arrivalMeet clients prior to departure to ensure all details of the contract were delivered and solicit any future businessMeet quarterly and annual sales revenue goalsThrive within established booking parameters to negotiate new businessMaintain growth of existing accountsPartner with all hotel departments assuring a flawless customer program, specifically Event Services, Banquets, Culinary, and Front OfficeObtain rooming list details and request deposits where applicableEstablish parameters and negotiate prices, confirming by written contracts. Ensure all details of the contract are delivered and guests depart satisfiedMaintain positive relationships with all guests, vendors, colleagues and global sales networkSolicit group and banquet business through action plan executionParticipate in customer and promotional events within the hotel and trade related organizationsMaintain accounts, contact, activity and business details within the appropriate PMS applicationsPrepare weekly, monthly, quarterly and annual reports, as requiredBalance operational, administrative and colleague needsFollow departmental policies and proceduresFollow all safety policiesAny other tasks that may be assigned.
QualificationsYOUR EXPERIENCE AND SKILLS INCLUDE:University/College degree and/or experience in a related discipline preferredStrong interpersonal and problem-solving abilities1+ year experience as a Sales Manager in a similar sized luxury hotelGuest focused with a passion for service excellenceWorks well under pressure in a fast-paced and constantly changing environmentAbility to multi-taskStrong selling skills to include negotiation and the closing processKnowledge of Opera or Property Manager, Microsoft Office and Windows XP preferredExcellent written and verbal interpersonal and communication skillsAbility to work independently and prioritize responsibilities
Additional InformationWHAT IS IN IT FOR YOU:Employee Benefit Card offering discounted rates at Accor worldwideLearning & Development programs through our AcademiesOpportunity to develop your talent and grow within our property and across the world!Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & BelongingExtended Benefit Package
#J-18808-Ljbffr