HITACHI ENERGY USA INC
Senior Vice President Sales Operations North America
HITACHI ENERGY USA INC, Houston, Texas, United States, 77246
Description
General Information:
Hitachi Energy is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable, and modern energy for all. We are seeking a Senior Vice President Sales Operations North America.
This role is responsible for driving unified sales operations processes, actions, and priorities across the US, Canada, and Mexico to ensure the sales process is scalable, straightforward, and as efficient as possible for our entire marketing and sales (M&S) community (Front End Sales (FES) and Business Units (BU)). It is also responsible for delivering best-in-class customer service across the entire M&S community during the commercial process and execution phase, working in close collaboration with the Business Units. Finally, this role will work with the Executive Vice President, Head of North America, on strategic projects to ensure the success of the organization in the short and long term.
We help to power your home, keep the factories running, and our hospitals and schools open. Come as you are and bring your passion, bring your energy, and plug into a team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.
Your Responsibilities:
Lead and develop a regional team accountable for driving governance of processes, sales planning (forecasting, tools, and analytics), and sales training.
Use market research to create annual sales plans.
Provide best-in-class service to the countries Lead Sales Managers (LSM) and their Regional Vice-President (RVP) to allow them to perform at their best.
Implement and operationalize the end-to-end M&S processes to enable the team to deliver order, market share, revenue, and margin goals.
Own the Voice of Customer (VoC) related to the company level of service during the commercial phase, driving best-in-class service to the customers by driving the FES and BU performances, continuous improvement initiatives, and measuring and reporting Key Performance Indicators (KPI).
Own the training function for the M&S function: Drive workforce readiness within the M&S organization aligned with organizational goals for future growth.
Capture and document business demand addressing areas of improvement or gaps in ways of working, processes, tools, and single master data.
Monitor data quality and ensure consistency and accuracy of M&S dashboards. Proactively drive and recommend improvements.
Partner with NAM finance organization to align pipeline opportunities to demand order commitments.
Enable the Hitachi Energy M&S community in the region to increase productivity and customer-facing time to efficiently deliver both top- and bottom-line growth.
Voice of the Customer
Own the Voice of Customer (VoC) related to the company level of service during the execution phase, driving best-in-class service to the customers by driving the BU performances, continuous improvement initiatives, and measuring and reporting Key Performance Indicators (KPI).
Proactively provide customer feedback to the team and integrate that feedback into strategic decision-making, fostering a culture of responsiveness and innovation that drives customer satisfaction and loyalty.
Support your team in coordination with Front End Sales and Business Unit teams, in the resolution of customer issues during the execution of orders.
Strategic initiatives:
Work in close collaboration with the Region Head, Front End Sales, functions, and Business Units on strategic initiatives to ensure the short-term and long-term success of the company in North America.
Optimize efficiency and drive growth leveraging data analysis and market insights to enhance sales processes and support the execution of business objectives.
Others:
Live Hitachi Energy’s core values of safety, integrity, and quality – take responsibility for your own actions while caring for your colleagues and the business.
Your Background:
Bachelor's degree required, MBA is a plus.
Minimum of 15 years applicable experience including several years in sales operations responsible for sales process and data analysis.
Minimum of 10 years leading large teams with proven ability to drive collaboration across diverse teams.
Strategic mindset that is insightful yet tactical, rigorous, and dedicated to team success.
Experience with Salesforce (CRM) and data analysis tools.
Strong organizational, planning, and communication skills including senior management communication.
Passion to provide high level of customer service.
Good knowledge of Marketing and Sales business processes and tools.
Good understanding of Operational Excellence, Lean Six Sigma.
Knowledge of our Transmission & Distribution market is an advantage.
Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability.
#J-18808-Ljbffr
General Information:
Hitachi Energy is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable, and modern energy for all. We are seeking a Senior Vice President Sales Operations North America.
This role is responsible for driving unified sales operations processes, actions, and priorities across the US, Canada, and Mexico to ensure the sales process is scalable, straightforward, and as efficient as possible for our entire marketing and sales (M&S) community (Front End Sales (FES) and Business Units (BU)). It is also responsible for delivering best-in-class customer service across the entire M&S community during the commercial process and execution phase, working in close collaboration with the Business Units. Finally, this role will work with the Executive Vice President, Head of North America, on strategic projects to ensure the success of the organization in the short and long term.
We help to power your home, keep the factories running, and our hospitals and schools open. Come as you are and bring your passion, bring your energy, and plug into a team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.
Your Responsibilities:
Lead and develop a regional team accountable for driving governance of processes, sales planning (forecasting, tools, and analytics), and sales training.
Use market research to create annual sales plans.
Provide best-in-class service to the countries Lead Sales Managers (LSM) and their Regional Vice-President (RVP) to allow them to perform at their best.
Implement and operationalize the end-to-end M&S processes to enable the team to deliver order, market share, revenue, and margin goals.
Own the Voice of Customer (VoC) related to the company level of service during the commercial phase, driving best-in-class service to the customers by driving the FES and BU performances, continuous improvement initiatives, and measuring and reporting Key Performance Indicators (KPI).
Own the training function for the M&S function: Drive workforce readiness within the M&S organization aligned with organizational goals for future growth.
Capture and document business demand addressing areas of improvement or gaps in ways of working, processes, tools, and single master data.
Monitor data quality and ensure consistency and accuracy of M&S dashboards. Proactively drive and recommend improvements.
Partner with NAM finance organization to align pipeline opportunities to demand order commitments.
Enable the Hitachi Energy M&S community in the region to increase productivity and customer-facing time to efficiently deliver both top- and bottom-line growth.
Voice of the Customer
Own the Voice of Customer (VoC) related to the company level of service during the execution phase, driving best-in-class service to the customers by driving the BU performances, continuous improvement initiatives, and measuring and reporting Key Performance Indicators (KPI).
Proactively provide customer feedback to the team and integrate that feedback into strategic decision-making, fostering a culture of responsiveness and innovation that drives customer satisfaction and loyalty.
Support your team in coordination with Front End Sales and Business Unit teams, in the resolution of customer issues during the execution of orders.
Strategic initiatives:
Work in close collaboration with the Region Head, Front End Sales, functions, and Business Units on strategic initiatives to ensure the short-term and long-term success of the company in North America.
Optimize efficiency and drive growth leveraging data analysis and market insights to enhance sales processes and support the execution of business objectives.
Others:
Live Hitachi Energy’s core values of safety, integrity, and quality – take responsibility for your own actions while caring for your colleagues and the business.
Your Background:
Bachelor's degree required, MBA is a plus.
Minimum of 15 years applicable experience including several years in sales operations responsible for sales process and data analysis.
Minimum of 10 years leading large teams with proven ability to drive collaboration across diverse teams.
Strategic mindset that is insightful yet tactical, rigorous, and dedicated to team success.
Experience with Salesforce (CRM) and data analysis tools.
Strong organizational, planning, and communication skills including senior management communication.
Passion to provide high level of customer service.
Good knowledge of Marketing and Sales business processes and tools.
Good understanding of Operational Excellence, Lean Six Sigma.
Knowledge of our Transmission & Distribution market is an advantage.
Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability.
#J-18808-Ljbffr