Fast Switch
Dispatcher
Fast Switch, Colorado Springs, Colorado, United States, 80509
08th November, 2024
Dispatcher #1009498Job Description:Schedule and dispatch service technicians from customer calls and service contracts to specific locations for routine maintenance and emergency repairs.Principal responsibilities:
Ability to prioritize calls and leverage appropriate workforce.Schedule or dispatch service technicians to appropriate locations, according to customer requests, specifications, or needs.Verify receipt of call by technician.Respond to customer difficulties with billing and service.Communicate work orders, messages, or information to or from supervisors, or technicians.Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.Assign a technician working in the area and work order or purchase order number.Upon work completion close ticket and contact customer for feedback about the task performed & the quality of the work.Respond and review calls taken by call center.Obtain COD information and notify credit to send an application for credit approval to new customersAdditional responsibilities as assigned.Education requirement:
Required: HS.Preferred: AssociatesMinimum years of experience necessary:
0-5 yearsAdditional information:
Ability to successfully manage multiple competing priorities/task in a fast-paced work environment.Strong communication skills, verbal and written, required.Intermediate to advanced proficiency in Microsoft Office Suite.Strong organizational, time management skills, and high attention to detailFlexibility to work outside normal working hours, as required.Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.High level of professionalism and diplomacyStrong customer focus skillsExcellent telephone and communication skills.Ability to handle high volume of telephone calls.Demonstrated ability to make decisions, learn quickly, thinking rationally and exercising good judgment.Work effectively in a diverse team environment.Additional Information:At FastTek Global,
Our Purpose
is
Our People
and
Our Planet . We come to work each day and are reminded we are
helping people find their success stories . Also,
Doing the right thing
is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.We have been doing this with pride, dedication and plain, old-fashioned hard work for
24 years !FastTek Global is a financially strong, privately held company that is
100% consultant
and
client focused , operating in nearly half of the states in the U.S., Europe and India.We've differentiated ourselves by being
fast, flexible,
creative
and
honest . Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.Our benefits are second to none and thanks to our
flexible benefit
options you can choose the benefits you need or want, options include:
Medical and Dental (FastTek pays majority of the medical program)VisionPersonal Time Off (PTO) ProgramLong Term Disability (100% paid)Life Insurance (100% paid)401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
Plus, we have a lucrative employee referral program and an employee recognition culture.FastTek Global was named one of the
Top Work Places
in Michigan by the Detroit Free Press in
2013, 2014, 2015, 2016, 2017, 2018, 2019,
2020, 2021, 2022, and 2023!To view all of our open positions go to: https://www.fasttek.com/fastswitch/findworkFollow us on Twitter: https://twitter.com/fasttekglobalFollow us on Instagram: https://www.instagram.com/fasttekglobalFind us on LinkedIn: https://www.linkedin.com/company/fasttekYou can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
Dispatcher #1009498Job Description:Schedule and dispatch service technicians from customer calls and service contracts to specific locations for routine maintenance and emergency repairs.Principal responsibilities:
Ability to prioritize calls and leverage appropriate workforce.Schedule or dispatch service technicians to appropriate locations, according to customer requests, specifications, or needs.Verify receipt of call by technician.Respond to customer difficulties with billing and service.Communicate work orders, messages, or information to or from supervisors, or technicians.Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.Assign a technician working in the area and work order or purchase order number.Upon work completion close ticket and contact customer for feedback about the task performed & the quality of the work.Respond and review calls taken by call center.Obtain COD information and notify credit to send an application for credit approval to new customersAdditional responsibilities as assigned.Education requirement:
Required: HS.Preferred: AssociatesMinimum years of experience necessary:
0-5 yearsAdditional information:
Ability to successfully manage multiple competing priorities/task in a fast-paced work environment.Strong communication skills, verbal and written, required.Intermediate to advanced proficiency in Microsoft Office Suite.Strong organizational, time management skills, and high attention to detailFlexibility to work outside normal working hours, as required.Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.High level of professionalism and diplomacyStrong customer focus skillsExcellent telephone and communication skills.Ability to handle high volume of telephone calls.Demonstrated ability to make decisions, learn quickly, thinking rationally and exercising good judgment.Work effectively in a diverse team environment.Additional Information:At FastTek Global,
Our Purpose
is
Our People
and
Our Planet . We come to work each day and are reminded we are
helping people find their success stories . Also,
Doing the right thing
is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.We have been doing this with pride, dedication and plain, old-fashioned hard work for
24 years !FastTek Global is a financially strong, privately held company that is
100% consultant
and
client focused , operating in nearly half of the states in the U.S., Europe and India.We've differentiated ourselves by being
fast, flexible,
creative
and
honest . Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.Our benefits are second to none and thanks to our
flexible benefit
options you can choose the benefits you need or want, options include:
Medical and Dental (FastTek pays majority of the medical program)VisionPersonal Time Off (PTO) ProgramLong Term Disability (100% paid)Life Insurance (100% paid)401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
Plus, we have a lucrative employee referral program and an employee recognition culture.FastTek Global was named one of the
Top Work Places
in Michigan by the Detroit Free Press in
2013, 2014, 2015, 2016, 2017, 2018, 2019,
2020, 2021, 2022, and 2023!To view all of our open positions go to: https://www.fasttek.com/fastswitch/findworkFollow us on Twitter: https://twitter.com/fasttekglobalFollow us on Instagram: https://www.instagram.com/fasttekglobalFind us on LinkedIn: https://www.linkedin.com/company/fasttekYou can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/