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City of Santa Cruz

Program Analyst I/II (Promotional Opportunity for Future Vacancies)

City of Santa Cruz, Santa Cruz, California, us, 95061


Salary :

$70,092.00 - $105,624.00 Annually

Location :

City of Santa Cruz, CA

Job Type:

Regular Full-Time

Job Number:

25-038

Department:

Multiple Departments

Opening Date:

11/07/2024

Closing Date:

11/28/2024 5:16 PM Pacific

The Position

This recruitment is a promotional recruitment open to current regular City Employees. The eligibility list established from this recruitment is valid for up to one year from the date established unless the list is extended or abolished by the Human Resources Director.

Under general supervision, the Program Analyst I, or under direction, the Program Analyst II plans, coordinates, develops, implements, and administers one or more programs in support of City services, initiatives, and/or operational activities; ensures program compliance with applicable laws, regulations, and City policies; conducts research and analyzes data; prepares reports, grants, correspondence, and a variety of other materials; and performs public outreach for assigned programs.

As part of our

Culture as a Competitive Advantage

project, we are opening a Promotional Recruitment for the classification of Program Analyst I/II. This promotional opportunity is designed specifically to bridge the gap between classifications and allow for further career growth at the City. Along with the current open eligibility list, the promotional list established from this recruitment may be utilized to fill any future Program Analyst I/II vacancies throughout the City for the next one year.

If you are a regular City Employee in any classification, you are eligible to apply for this position.

Be sure to read the Job Description and Minimum Qualifications carefully and be thorough with your application and responses to the supplemental questions to give yourself the best chances to qualify to be placed on this eligibility list.Don't miss out on this excellent opportunity to further your career and APPLY NOW. The deadline for this job posting is 5 pm Thursday, November 28, 2024.Recruitment #25-038

Selection Timeline: (The following process may be changed as deemed necessary by the Human Resources Director.)

On

Thursday

, 11/28/24

the recruitment will close. All application materials must be received by the Human Resources Department by 5:00 pm; postmarks are not accepted. (NOTE:

HR offices will be closed 11/28 and 11/29/24 ). To apply, submit:Application

- online application only. Resumes are not accepted in lieu of filling out the application form completely. Click the Apply button to begin the online application process.Response to supplemental questions

- will be a primary tool in the evaluation of your qualifications for this position. Any work experience described here must also be included in your employment history on the main application.Week of 12/02/24:

Applications will be screened based on the minimum qualifications for this position.Week of 12/09/24:

Employees will be notified of their status and placement on the promotional eligibility list.Typical Duties

(May include, but are not limited to, those duties listed below. (These duties are representative of what is expected from the Program Analyst I/II series. Some duties are performed at both levels of the series, with the more complex tasks performed by the Program Analyst II.)

Plans, coordinates, develops, implements, and administers one or more programs in support of City services, initiatives, and/or operational activities; develops, recommends, and implements program activities and procedures in compliance with applicable laws, regulations, policies, and other requirements.Recommends and participates in the development of program goals, objectives, projects, policies, and procedures; assists in the development or revision of policies, ordinances, and codes relating to assigned duties.Designs, recommends, and implements program evaluation processes; identifies quality control (QC) and quality assessment (QA) opportunities; develops QC/QA surveys and other tools; gathers and analyzes data; researches best practices for program development and implementation in other jurisdictions; identifies opportunities to maximize program effectiveness and efficiency, improve service levels, reduce costs, and ensure effective utilization of available resources.Participates in the development and administration of program budgets and cost projections; recommends program expenditures; coordinates procurement processes for program goods and/or services, including the drafting of requests for proposals, quotes, and bids; drafts contracts and related documents; may coordinate site fiscal audits.Researches grants and other funding opportunities and prepares applications, as assigned; coordinates with federal, state, and/or regional networks to provide required reporting and documentation, and to meet other expectations.Coordinates and participates in program and/or service eligibility activities; develops, recommends, and implements procedures to determine whether program participants meet established eligibility criteria, such as those required by external funding sources or internal City policies; may coordinate and/or ensure the receipt and appropriate accounting of participant payments, if applicable.Utilizes a wide variety of resources, including electronic and hard copy documents, to collect and process data and information; conducts feasibility studies, needs assessments, and cost/benefit analyses; prepares, organizes, and maintains comprehensive databases, records, and technical reports, correspondence, and other materials; compiles statistics; organizes and analyzes data.Creates and distributes program outreach and informational materials; provides assistance and education to businesses, community partners, and other stakeholders while serving as a community resource and subject matter expert regarding areas of assignment.Gives presentations to groups and individuals, including community agencies, businesses, and/or the public; may solicit program donations or contributions.Responds to inquiries, requests, and complaints from program participants and/or customers; researches issues and recommends/coordinates solutions; conducts follow up activities to facilitate maximum participant/customer satisfaction.Acts as liaison with government officials, businesses, private landowners, the public and other City staff; works closely with various agencies, groups, and individuals to coordinate plans for proposed projects and respond to their concerns; may lead or coordinate work teams necessary for accomplishing tasks; may coordinate the work of volunteers and interns.May coordinate program certification or re-certification activities.May collaborate with vendors, information technology staff, and various technology stakeholders to identify opportunities for improving program business processes; may serve as a technical expert on program-related business process modifications and integrations and with other business systems.May participate in staff selection and training; may provide work direction to subordinate technical or clerical administrative employees.May manage projects and direct the work of assigned project staff; may prepare project schedules and budgets.Performs other related duties that may be reasonably expected as part of this classification.WORKING CONDITIONS

Position requires standing, walking, reaching, twisting, turning, kneeling, bending, squatting stooping and prolonged sitting in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires far and near vision when reading and using a computer. Acute hearing is required when providing phone and personal service. The need to lift, drag and push files, paper and documents weighing up to 25 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.

Minimum Qualifications

MINIMUM QUALIFICATIONS

The minimum qualifications for Education, Experience, Knowledge, Skills and Abilities are the following:

Education and Experience:

Program Analyst I:

Bachelor's degree from an accredited college or university in public administration, business administration, computer science, or a related field; andOR

High School diploma or tested equivalent and,Three (3) years performing technical administrative work in support of an administrative or government program such as computer-based research, general recordkeeping, or direct support and interaction with program participants/customers.Program Analyst II:

Bachelor's degree from an accredited college or university in public administration, business administration, social science, computer science, or a related field; andTwo (2) years of professional program planning, coordination, development, implementation, and administration experience comparable to a Program Analyst I in the City of Santa Cruz.OR

High school diploma or tested equivalent and,Four (4) years of professional program planning, coordination, development, implementation, and administration experience comparable to a Program Analyst I in the City of Santa Cruz.Knowledge:

Program Analyst I:

Basic methods of researching, analyzing, and presenting data, including the use of computerized database management and analysis systems and tools.Mathematics, including addition/subtraction, multiplication/division, percentages, and fractions.Basic statistics.Effective customer service standards and techniques.Methods and techniques for record keeping and report preparation.Modern office practices, procedures, and equipment, including the use of a personal computer and applications for email, word processing, spreadsheets, and databases.Program Analyst II: (Includes all knowledge requirements of the Program Analyst I in addition to the following:

Laws, regulations, best practices, and requirements applicable to areas of assignment.Varied methods of researching, analyzing, and presenting data, including the use of computerized database management and analysis systems and tools.Principles and methods of program-related quality control and assessment.Principles of public administration such as budget development, personnel administration, and procurement.Principles and methods of program and project management, including planning, implementation, and evaluation.Methods of developing and conducting needs assessments and surveys.Program funding development and solicitation.Grant writing and administration.Program outreach methods and materials.Skills:

Excellent interpersonal and communication skills to work with and across assigned teams.Abilities:

Read, interpret, understand, and explain regulations, policies, procedures, and work methods applicable to areas of assignment.Conduct thorough research and solve business problems using analytical techniques.Oversee, plan, organize, conduct, coordinate, and implement projects and programs.Learn the more complex principles, practices, techniques, and regulations pertaining to assigned duties.Read, interpret, and record data accurately; perform detailed data analysis proficiently.Write and prepare effective technical and administrative reports.Adjust standard operating procedures to improve effectiveness and comply with regulatory changes as appropriate.Participate in the establishment of section, division, and/or department goals, objectives, and methods for evaluating achievement and performance levels.Exercise good judgment and make sound business decisions in performing assigned activities.Communicate with internal and external stakeholders to implement programs, resolve issues, collect data, and identify effectiveness gaps.Participate with vendors, consultants, City technology staff, and other business users to develop business intelligence strategies and solutions.Provide effective customer service, including orally communicating information of a technical nature in business-friendly and user-friendly (non-technical) language.Be self-motivated and capable of working independently as well as on a team.Operate modern office equipment, including computers, fax machines, copiers, telephones, or similar equipment.Effectively manage multiple tasks and adapt to a variety of requests; prioritize tasks and meet deadlines.Seek, recommend, develop, support, and encourage new ideas.Pursue training and development opportunities to continuously build knowledge and skills.Write clearly and informatively; Reduce complex issues into clear and concise language and actionable recommendations.Act in a courteous manner when dealing with the public.Communicate effectively, both orally and in writing.Establish and maintain effective working relationships with those contacted in the course of work.Licenses and Certificates

Possession and continued maintenance of a valid California driver's license.OTHER REQUIREMENTS

N/A

DESIRABLE QUALIFICATIONS

Experience in a municipal government program setting.Career Ladder

Principal Management AnalystManagement AnalystProgram Analyst I/IITechnician Classifications

SALARY

-

The current salary range for this position is posted on the City website. Appointment may be made commensurate with experience. See the on the City website for further details on pay rates and practices.

APPOINTMENT

-

Any candidate selected by the appointing department may be required to pass a pre-employment medical exam administered by a City-selected physician before hire to non-sedentary positions. Prior to starting work, all newly hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment. Candidates must present documentation verifying authorization to work in the United States and take a loyalty oath as required by the State of California at the time of hire. Appointments to regular positions are subject to a six-month probationary period which is considered a part of the selection process. Probationary employees may be terminated without recourse during this period. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing.

LEAVE

Vacation - 80 hours/year up to 5 years, 120 hours/year 6-10 years, plus 8 hours for each year after 10 years up to a maximum of 160 hours/year.

Sick - 12 days/year

Holidays - up to 11 days/yearFloating Holidays - 24 hours per year - prorated for part-time

INSURANCE

- (available to employee and eligible dependents)

Medical - Depends on plan selected; City generally pays at least 90% of the cost of coverage. Participating members make an additional $35 contribution per pay period towards health care benefits.

Dental, Vision, Employee Assistance Program - City currently pays full cost of employee and family coverage. Pro-rated for part-time.

Life - City provides a $25,000 life insurance policy.

Long Term Disability - City provides a long term disability plan.

MANAGEMENT LEAVE/OPTIONAL BENEFIT PLAN

80 hours of additional vacation per year. A $1,300 (less than 10 yrs) or $1,500 (greater than 10 yrs) annual contribution may be used to purchase additional vacation, be place in deferred compensation account or be paid in cash (cashout limited to 20 hours).

RETIREMENT

All regular employees become members of PERS. Public Employees' Retirement System (PERS) 2% @ 62 (3 year average). Prior PERS membership may affect retirement formula. Employees contribute 11.25% of their salary to PERS on a pre-tax basis. An employee is vested after 5 years of membership. No Social Security is withheld.

ADDITIONAL BENEFITS

(not all inclusive)

457 Deferred Compensation Plan

Accident Protection Insurance

Cancer and Critical Illness Insurance

Direct Deposit

Discount Bus Pass Program

Flexible Spending Plans for Health & Dependent Care

Longevity Pay (after 10 years and 15 years)

In lieu Medical Reimbursement of $200 /month

Supplemental Life InsuranceTuition Reimbursement

01

This recruitment is only open to current Regular City of Santa Cruz employees.By answering "yes", I fulfill the above employee criteria as a Regular City Employee, and I understand that my employment in a regular position at the City of Santa Cruz must be listed in the jobs on my application to be considered for this recruitment.

YesNo

02

The supplemental questions will help the screening panel determine if you meet the minimum qualifications for the Program Analyst I/II. Be sure to read the Job Description and Minimum Qualifications carefully and be thorough with your responses to the supplemental questions to give yourself the best chances to qualify to be placed on this eligibility list. Any employers described must also appear in the work experience section of your application to receive credit. Please refrain from using computer-generated responses and answer in your own words. Please indicate your understanding.

YesNo

03

Do you possess a high school diploma or tested equivalent?

YesNo

04

If you possess a Bachelor's degree (or higher) from an accredited college or university in public administration, business administration, computer science, or a related field, please indicate your degree, field of study, and accredited institution from which you graduated. If you do not possess a Bachelor's degree in one of these fields, you may qualify for this position with qualifying work experience described in the next question - please write "Qualifying with experience."

05

Describe any experience you have performing technical administrative work in support of an administrative or government program such as computer-based research, general recordkeeping, or direct support and interaction with program participants/customers. Describe this experience in detail, including the names of the administrative or government programs, your job titles, the duration of each experience, and names of employers where you performed this work. If you do not have this experience but possess a Bachelor's degree as indicated in the previous question, please write "I do not yet possess this experience, qualifying with Bachelor's".

06

You may qualify for the Program Analyst II if you have two to four years of professional program planning, coordination, development, implementation, and administration experience comparable to a Program Analyst I in the City of Santa Cruz. To be considered for the Program Analyst II, please describe this experience in detail including the projects you worked on, your title and specific duties, and duration of each experience, If you do not have this experience please write "Applying for Program Analyst I"

07

In either a work or educational environment, describe your knowledge or experience with researching, analyzing, and presenting data, including the types of computerized database management and analysis systems and tools you have used.

Required Question