City of Roanoke
Cafe Manager
City of Roanoke, Virginia Beach, Virginia, us, 23450
Salary :
$44,325.06 Annually
Location :
Virginia 24016, VA
Job Type:
Full-Time
Job Number:
02814
Department:
Civic Facilities
Division:
Civic Facilities - Operating
Opening Date:
11/04/2024
Closing Date:
11/27/2024 11:59 PM Eastern
Description
The City of Roanoke is seeking for a dynamic, positive, energetic, and knowledgeable individual to join the Berglund Center team and manage a division of our food and beverage operations.
The Star City Café, located on the first floor of the Noel C. Taylor Municipal Building in downtown Roanoke, operates Monday - Friday, 7:30am - 2:00pm and serves municipal employees as well as visitors and guests.
The Café Manager is?responsible for the day-to-day operations of the Star City Café, including:?
Staff management:? training, and scheduling staff?Customer service:?Ensures customers receive a high level of service?Inventory:?Managing inventory and ensuring the Café is properly stocked?Monitors budgets and works to improve profit margins?Ensures compliance with health and safety regulations?Works with Executive Chef to plan menus and suggestnew items based on customer feedback?Works with Marketing to develop marketing plans to promote the Café and increase sales?Works with vendors?
The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.
To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.
This is an exempt position.
Examples of Duties
Responsibility to staff and direct the team:
- to manage the preparation and cooking of all foods and drinks/beverages
- to manage planning and pricing of menus and food and drinks/beverages to adhere to agreed prices/budgets and maintain applicable quality standards and records
- manage ordering and obtaining supplies
-quality control of all supplies, food, drinks/beverages, kitchen hygiene and health and safety
- assist your Line Manager
- meet your targets and those of the team as a whole
- ensure smooth running of the of the team
- contribute to training and development of the team
- adhere to statutory obligations and agreed quality and best practice guidelines
- manage clearing and preparing tables, take orders and payment
-?understand food preparation and cooking and the ingredients/recipes of food and beverage, and train your team to enable them to confidently deal with customer queries,etc...
- manage customers' expectations and resolve with all queries
Day to day responsibilities for the team?include:
- ensure compliance to sanitation, hygiene, health and safety legislation and, organizational and quality requirements, working policies and procedures
- manage and co-ordinate food and drinks/beverages preparation
- quality management of food and drinks/beverages
- investigate and resolve customer complaints
- effective liaison, support and assistance with the remainder of organization
- allocate workloads to team members
- supervise, manage and direct the overall performance of the team
- demonstrate excellent cash handling protocols
- maintaining accurate records and accounts as required, and reporting as requested
- set an example for team members of commitment, high work ethic, professional habits, and exemplary personal character
- responsibly use resources and control expenses to operate within budgetary controls
- adhere to all organization policies and procedures
From time to time you may be expected to be part of special projects as are reasonably required of your job role.
You must contribute towards the smooth operations of Café.
Hours
Your usual hours will be from 6:30am to 3:00pm. However, you will be expected to work as and when is necessary to meet the needs of the team and the Café.
Secondary Tasks/duties
You must carry out your duties to the best of your ability, having consideration for the needs of your colleagues, the organization and its customers/clients. You must obey all lawful and reasonable orders given to you and comply with the organization's rules, procedures and policies
Management / supervisory responsibilities
People or equipment
People who report to you
You have responsibility for the other team members who will report directly to you
Equipment
You are responsible for the equipment provided to you for use in your job role and to your team. This means you must ensure that equipment is used in accordance with training provided, all of the organization's policies and procedures, and the law and using, where applicable, any safety equipment or Personal Protective Equipment (PPE) provided. You are responsible for ensuring that the equipment used by the team is maintained and can be used/operated at all times.
Essential Abilities/ Competencies of this job role
You need
- qualifications sufficient to perform the job role
- certifications as required (ServSafe or equivalent)
- minimum two (2) years experience managing a restaurant, café, or diner
- good understanding and proven ability of the business and management principles required for the role
- leadership with ability to drive and develop a team
- genuine desire to serve the needs of customers with a strong personal responsibility for achieving customer satisfaction
- high integrity and honesty in all dealings
- ability to work under pressure
You need to have and maintain (with regular training and updates as necessary) the knowledge, technical skills and qualifications that are required to perform your job role to comply with the requirements of the organization.
Special Working Conditions
You may be expected to work in accordance with the organization's overtime policies?
The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.
To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.
This is an non-exempt position.Typical Qualifications
Associate's degree (A.A.) or equivalent from two-year college or technical school; or one year to two years related experience and/or training; or equivalent combination of education and experience.
Overview of Benefits for Full-Time Employees:
Paid leave is time off from work available for use by an employee upon approval by supervisor. The first 24 consecutive leave hours for any illness must be charged to paid leave with additional time charged to extended illness leave. Paid leave for employees of the city shall accrue as follows:
Years of Service Hours Per Month Fire 24-hr shift Employees0 - 4 12 19.755 - 9 14 22.7510- 14 16 25.5015 - 19 17 26.7520 - 24 18 28.7525 + 20 32
Extended Illness Leave: shall accrue at the rate of six (6) hours per month. Fire suppression employees shall accrue extended illness leave at nine (9) hours per month.Funeral Leave: for family, up to three consecutive days.Military Leave: Twenty-one work days per Federal fiscal year.Holidays: The City provides 96 hours of annual paid holiday time.
Mental Health & Well-Being Leave: Employees receive 24 hours (Fire Suppression receives 34 hours) of Mental Health & Well-Being Leave upon hire. Certification of mental health diagnosis is not required and leave will not be paid out upon separation.
Shared Leave Bank (effective 1/1/2023): Voluntary membership for full-time Employees who will be out for an extended period of time and has exhausted all other forms of leave. Members are required to provide 8 hours of their Extended Illness per fiscal year and at least 8 hours per assessment. Assessments will be limimted to 4 times per fiscal year (max of 40 hours per fiscal year).
Health Insurance: Four coverage types are available: Employee only, Employee + 1 Child, Employee + Spouse and Family. Coverage is available through payroll deduction.
Additionally, the city offers the following three
Aetna Health Plan Options :
PPO 750
- Provides 100% coverage for preventive care; lower deductible and out-of-pocket maximums than other medical plans; and has higher employee premiums. This is comparable to the current insurance program.PPO/HRA 1500
- Provides 100% coverage for preventive care; has higher deductible and out-of-pocket maximum than the PPO 300 plan; has lower employee premiums than the PPO 300 plan; and the employer makes contributions to an account through a Health Reimbursement Arrangement (HRA). The City of Roanoke contributes $500 for employee only coverage and $1,000 for all other tiers. Contributions are pro-rated dependent upon enrollment date.PPO/HDHP-HSA
- Provides 100% coverage for preventive care; has higher deductible and out-of-pocket maximum than other medical plans; has lower employee premiums; and both the employer and the employee make contributions to a Health Savings Account (HSA) to pay for medical expenses which apply to the deductible. The City of Roanoke contributes towards the Health Savings Account (HSA), $1,600 for employee only coverage and $3,100 for all other tiers. Contributions are pro-rated dependent upon enrollment date.
Optum RX (Pharmaceutical Benefits Manager) - Manages pharmacy benefits, processes employee pharmacy claims and answers employee pharmacy benefit questions.
Aetna Health Plan 2025 Monthly RatesPPO 750Employee Only: $74.49Employee + Child: $278.42Employee + Spouse: $653.08Family: $714.04
PPO/HRA 1500Employee Only: $48.24Employee + Child: $236.42Employee + Spouse: $600.58Family: $609.04
PPO/HDHP-HSAEmployee Only: $22.81Employee + Child: $177.93Employee + Spouse $498.08Family: $500.51
Dental Insurance: Four coverage types are available: Family, Employee and Spouse, Employee and Child, and Employee only. Coverage is available through payroll deduction.
Delta Dental 2025 Monthly RatesEmployee: $2.80Employee/Child: $18.88Employee/Spouse: $18.88Family: $49.36
Life Insurance: Paid by the City at no cost to employees. Coverage is equal to the annual salary rounded to the next highest thousand and then doubled. For an accidental death, the coverage would be twice this amount.
Optional Life Insurance: Paid by the employee. Various amounts of coverage, including family members, available through payroll deduction.
Long Term Disability Insurance: Designed to provide a monthly benefit to assist employees with bills and maintaining a standard of living when disabled as a result of a covered sickness or injury. Coverage is available through payroll deduction. Annual cost is your annual salary multiplied by .00255. This amount is half of the total premium and the City pays the other half.
Retirement: Employees contribute 5% of salary and choose between participating in a traditional defined benefit plan or a hybrid program. Employees vest in the employer component of either plan upon completing five (5) years of service.
Defined Benefit Pension Plan: Normal retirement after 55th birthday, and when combination of age and creditable service equals 85; or, 65th birthday if completed at least five years of creditable service. For sworn officers in Police and Fire/EMS, normal retirement after 50th birthday, and when combination of age and service equals 75; or, 65th birthday or older with 5 years of creditable service. An annual retirement benefit equals 2.0% of salary (based on an average of the highest five years) times the number of creditable years with a maximum of 63%. Early retirement options are available and reductions may apply based on age and service.
Hybrid Program: Provides the characteristics of the traditional pension plan with that of a deferred compensation plan. The pension plan provides an annual benefit equaling 1% of salary (based on an average of the highest five years) times the number of creditable years with a maximum of 63%. The deferred compensation component provides for the employee contribution to be deposited in an account directed by the member. The combination of the two components is structured to provide approximately the same actuarial benefit as the Defined Benefit Pension Plan. International City Management Association - Retirement Corporation (ICMA-RC) provides the third party administration of this deferred compensation plan for participating employees.
Sheriff's Department Employees are covered b the Virginia Retirement System (VRS). Previous service covered by VRS may be portable to the Roanoke Retirement System.
Retirement Health Savings Plan: All employees contribute 1% of salary to a 401(h) health savings account. Employees vest in the City match of 1% upon completing five (5) years of service. International City Management Association - Retirement Corporation (ICMA-RC) provides the third party administration of this plan for participating employees.Deferred Compensation: Employees may voluntarily contribute salary deferred dollars into a City Sponsored 457 Plan. International City Management Association - Retirement Corporation (ICMA-RC) provides the third party administration of this deferred compensation plan for participating employees.
Flexible Spending Account: Allows employees to set aside pre-tax dollars from their pay checks to pay for child care and/or medical and dental expenses not covered by the City's health care or dental plans. You may also set aside pre-tax dollars to cover certain transit or parking expenses. Keep in mind only transit or parking expenses may be rolled over from year to year.
Virginia College Savings Plan: Two plans to choose from at a reduced application fee, Virginia Prepaid Education Program and the Virginia Education Savings Trust.
Employee Health Services: The City employee health services provides medical care for employees, retirees, and eligible spouses.
Employee Assistance Program (EAP): Support services available to assist employees facing life challenges.
Pay Days: Direct deposit is required for all new employees. Paid bi-weekly, 26 pay periods per year.
Vision Insurance: Paid by the Employee. Includes annual routine eye exam, discounts on eyeglass frames, eyeglass lenses and contact lenses.CEC 2025 Monthly RatesEmployee: $6.68Employee/Spouse: $12.69Employee/Child(ren): $13.36Family: $19.71
Discounts & Voluntary Benefits: Employees may access discounts through various national and local retailers. Discounts include 10% off auto insurance and 5% off home or renters insurance with Liberty Mutual. Voluntary benefits offered through Corestream. Critical Illness, Accident Insurance and Cancer Policies will be available through Colonial Life and Long Term Care will be available through Transamerica. All voluntary benefits may be payroll deducted.
$44,325.06 Annually
Location :
Virginia 24016, VA
Job Type:
Full-Time
Job Number:
02814
Department:
Civic Facilities
Division:
Civic Facilities - Operating
Opening Date:
11/04/2024
Closing Date:
11/27/2024 11:59 PM Eastern
Description
The City of Roanoke is seeking for a dynamic, positive, energetic, and knowledgeable individual to join the Berglund Center team and manage a division of our food and beverage operations.
The Star City Café, located on the first floor of the Noel C. Taylor Municipal Building in downtown Roanoke, operates Monday - Friday, 7:30am - 2:00pm and serves municipal employees as well as visitors and guests.
The Café Manager is?responsible for the day-to-day operations of the Star City Café, including:?
Staff management:? training, and scheduling staff?Customer service:?Ensures customers receive a high level of service?Inventory:?Managing inventory and ensuring the Café is properly stocked?Monitors budgets and works to improve profit margins?Ensures compliance with health and safety regulations?Works with Executive Chef to plan menus and suggestnew items based on customer feedback?Works with Marketing to develop marketing plans to promote the Café and increase sales?Works with vendors?
The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.
To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.
This is an exempt position.
Examples of Duties
Responsibility to staff and direct the team:
- to manage the preparation and cooking of all foods and drinks/beverages
- to manage planning and pricing of menus and food and drinks/beverages to adhere to agreed prices/budgets and maintain applicable quality standards and records
- manage ordering and obtaining supplies
-quality control of all supplies, food, drinks/beverages, kitchen hygiene and health and safety
- assist your Line Manager
- meet your targets and those of the team as a whole
- ensure smooth running of the of the team
- contribute to training and development of the team
- adhere to statutory obligations and agreed quality and best practice guidelines
- manage clearing and preparing tables, take orders and payment
-?understand food preparation and cooking and the ingredients/recipes of food and beverage, and train your team to enable them to confidently deal with customer queries,etc...
- manage customers' expectations and resolve with all queries
Day to day responsibilities for the team?include:
- ensure compliance to sanitation, hygiene, health and safety legislation and, organizational and quality requirements, working policies and procedures
- manage and co-ordinate food and drinks/beverages preparation
- quality management of food and drinks/beverages
- investigate and resolve customer complaints
- effective liaison, support and assistance with the remainder of organization
- allocate workloads to team members
- supervise, manage and direct the overall performance of the team
- demonstrate excellent cash handling protocols
- maintaining accurate records and accounts as required, and reporting as requested
- set an example for team members of commitment, high work ethic, professional habits, and exemplary personal character
- responsibly use resources and control expenses to operate within budgetary controls
- adhere to all organization policies and procedures
From time to time you may be expected to be part of special projects as are reasonably required of your job role.
You must contribute towards the smooth operations of Café.
Hours
Your usual hours will be from 6:30am to 3:00pm. However, you will be expected to work as and when is necessary to meet the needs of the team and the Café.
Secondary Tasks/duties
You must carry out your duties to the best of your ability, having consideration for the needs of your colleagues, the organization and its customers/clients. You must obey all lawful and reasonable orders given to you and comply with the organization's rules, procedures and policies
Management / supervisory responsibilities
People or equipment
People who report to you
You have responsibility for the other team members who will report directly to you
Equipment
You are responsible for the equipment provided to you for use in your job role and to your team. This means you must ensure that equipment is used in accordance with training provided, all of the organization's policies and procedures, and the law and using, where applicable, any safety equipment or Personal Protective Equipment (PPE) provided. You are responsible for ensuring that the equipment used by the team is maintained and can be used/operated at all times.
Essential Abilities/ Competencies of this job role
You need
- qualifications sufficient to perform the job role
- certifications as required (ServSafe or equivalent)
- minimum two (2) years experience managing a restaurant, café, or diner
- good understanding and proven ability of the business and management principles required for the role
- leadership with ability to drive and develop a team
- genuine desire to serve the needs of customers with a strong personal responsibility for achieving customer satisfaction
- high integrity and honesty in all dealings
- ability to work under pressure
You need to have and maintain (with regular training and updates as necessary) the knowledge, technical skills and qualifications that are required to perform your job role to comply with the requirements of the organization.
Special Working Conditions
You may be expected to work in accordance with the organization's overtime policies?
The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.
To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.
This is an non-exempt position.Typical Qualifications
Associate's degree (A.A.) or equivalent from two-year college or technical school; or one year to two years related experience and/or training; or equivalent combination of education and experience.
Overview of Benefits for Full-Time Employees:
Paid leave is time off from work available for use by an employee upon approval by supervisor. The first 24 consecutive leave hours for any illness must be charged to paid leave with additional time charged to extended illness leave. Paid leave for employees of the city shall accrue as follows:
Years of Service Hours Per Month Fire 24-hr shift Employees0 - 4 12 19.755 - 9 14 22.7510- 14 16 25.5015 - 19 17 26.7520 - 24 18 28.7525 + 20 32
Extended Illness Leave: shall accrue at the rate of six (6) hours per month. Fire suppression employees shall accrue extended illness leave at nine (9) hours per month.Funeral Leave: for family, up to three consecutive days.Military Leave: Twenty-one work days per Federal fiscal year.Holidays: The City provides 96 hours of annual paid holiday time.
Mental Health & Well-Being Leave: Employees receive 24 hours (Fire Suppression receives 34 hours) of Mental Health & Well-Being Leave upon hire. Certification of mental health diagnosis is not required and leave will not be paid out upon separation.
Shared Leave Bank (effective 1/1/2023): Voluntary membership for full-time Employees who will be out for an extended period of time and has exhausted all other forms of leave. Members are required to provide 8 hours of their Extended Illness per fiscal year and at least 8 hours per assessment. Assessments will be limimted to 4 times per fiscal year (max of 40 hours per fiscal year).
Health Insurance: Four coverage types are available: Employee only, Employee + 1 Child, Employee + Spouse and Family. Coverage is available through payroll deduction.
Additionally, the city offers the following three
Aetna Health Plan Options :
PPO 750
- Provides 100% coverage for preventive care; lower deductible and out-of-pocket maximums than other medical plans; and has higher employee premiums. This is comparable to the current insurance program.PPO/HRA 1500
- Provides 100% coverage for preventive care; has higher deductible and out-of-pocket maximum than the PPO 300 plan; has lower employee premiums than the PPO 300 plan; and the employer makes contributions to an account through a Health Reimbursement Arrangement (HRA). The City of Roanoke contributes $500 for employee only coverage and $1,000 for all other tiers. Contributions are pro-rated dependent upon enrollment date.PPO/HDHP-HSA
- Provides 100% coverage for preventive care; has higher deductible and out-of-pocket maximum than other medical plans; has lower employee premiums; and both the employer and the employee make contributions to a Health Savings Account (HSA) to pay for medical expenses which apply to the deductible. The City of Roanoke contributes towards the Health Savings Account (HSA), $1,600 for employee only coverage and $3,100 for all other tiers. Contributions are pro-rated dependent upon enrollment date.
Optum RX (Pharmaceutical Benefits Manager) - Manages pharmacy benefits, processes employee pharmacy claims and answers employee pharmacy benefit questions.
Aetna Health Plan 2025 Monthly RatesPPO 750Employee Only: $74.49Employee + Child: $278.42Employee + Spouse: $653.08Family: $714.04
PPO/HRA 1500Employee Only: $48.24Employee + Child: $236.42Employee + Spouse: $600.58Family: $609.04
PPO/HDHP-HSAEmployee Only: $22.81Employee + Child: $177.93Employee + Spouse $498.08Family: $500.51
Dental Insurance: Four coverage types are available: Family, Employee and Spouse, Employee and Child, and Employee only. Coverage is available through payroll deduction.
Delta Dental 2025 Monthly RatesEmployee: $2.80Employee/Child: $18.88Employee/Spouse: $18.88Family: $49.36
Life Insurance: Paid by the City at no cost to employees. Coverage is equal to the annual salary rounded to the next highest thousand and then doubled. For an accidental death, the coverage would be twice this amount.
Optional Life Insurance: Paid by the employee. Various amounts of coverage, including family members, available through payroll deduction.
Long Term Disability Insurance: Designed to provide a monthly benefit to assist employees with bills and maintaining a standard of living when disabled as a result of a covered sickness or injury. Coverage is available through payroll deduction. Annual cost is your annual salary multiplied by .00255. This amount is half of the total premium and the City pays the other half.
Retirement: Employees contribute 5% of salary and choose between participating in a traditional defined benefit plan or a hybrid program. Employees vest in the employer component of either plan upon completing five (5) years of service.
Defined Benefit Pension Plan: Normal retirement after 55th birthday, and when combination of age and creditable service equals 85; or, 65th birthday if completed at least five years of creditable service. For sworn officers in Police and Fire/EMS, normal retirement after 50th birthday, and when combination of age and service equals 75; or, 65th birthday or older with 5 years of creditable service. An annual retirement benefit equals 2.0% of salary (based on an average of the highest five years) times the number of creditable years with a maximum of 63%. Early retirement options are available and reductions may apply based on age and service.
Hybrid Program: Provides the characteristics of the traditional pension plan with that of a deferred compensation plan. The pension plan provides an annual benefit equaling 1% of salary (based on an average of the highest five years) times the number of creditable years with a maximum of 63%. The deferred compensation component provides for the employee contribution to be deposited in an account directed by the member. The combination of the two components is structured to provide approximately the same actuarial benefit as the Defined Benefit Pension Plan. International City Management Association - Retirement Corporation (ICMA-RC) provides the third party administration of this deferred compensation plan for participating employees.
Sheriff's Department Employees are covered b the Virginia Retirement System (VRS). Previous service covered by VRS may be portable to the Roanoke Retirement System.
Retirement Health Savings Plan: All employees contribute 1% of salary to a 401(h) health savings account. Employees vest in the City match of 1% upon completing five (5) years of service. International City Management Association - Retirement Corporation (ICMA-RC) provides the third party administration of this plan for participating employees.Deferred Compensation: Employees may voluntarily contribute salary deferred dollars into a City Sponsored 457 Plan. International City Management Association - Retirement Corporation (ICMA-RC) provides the third party administration of this deferred compensation plan for participating employees.
Flexible Spending Account: Allows employees to set aside pre-tax dollars from their pay checks to pay for child care and/or medical and dental expenses not covered by the City's health care or dental plans. You may also set aside pre-tax dollars to cover certain transit or parking expenses. Keep in mind only transit or parking expenses may be rolled over from year to year.
Virginia College Savings Plan: Two plans to choose from at a reduced application fee, Virginia Prepaid Education Program and the Virginia Education Savings Trust.
Employee Health Services: The City employee health services provides medical care for employees, retirees, and eligible spouses.
Employee Assistance Program (EAP): Support services available to assist employees facing life challenges.
Pay Days: Direct deposit is required for all new employees. Paid bi-weekly, 26 pay periods per year.
Vision Insurance: Paid by the Employee. Includes annual routine eye exam, discounts on eyeglass frames, eyeglass lenses and contact lenses.CEC 2025 Monthly RatesEmployee: $6.68Employee/Spouse: $12.69Employee/Child(ren): $13.36Family: $19.71
Discounts & Voluntary Benefits: Employees may access discounts through various national and local retailers. Discounts include 10% off auto insurance and 5% off home or renters insurance with Liberty Mutual. Voluntary benefits offered through Corestream. Critical Illness, Accident Insurance and Cancer Policies will be available through Colonial Life and Long Term Care will be available through Transamerica. All voluntary benefits may be payroll deducted.