ANB Bank
Card Analyst I-II
ANB Bank, Colorado Springs, Colorado, United States, 80509
Description
ANB Bank hires individuals who provide excellent customer service and build meaningful relationships with our customers and within our communities. ANB is committed to rewarding our team members who strengthen our company and culture. ANB offers competitive compensation and a comprehensive benefits package for this position.
Anticipated Date of Application
Window Closure
:
12/08/2024 (or until filled)Schedule:
Monday - Friday, 8-hour shift between 8:00am - 6:00pmHiring Pay Range:
Card Analyst I: $19.25 - $22.63 per hourCard Analyst II: $20.50-25.25 per hour
Benefits Package Offered (Subject to Eligibility Requirements)
Paid Vacation, Sick, and Holiday TimeDiscretionary Annual Bonus and 401(k) MatchCompany Subsidized Medical, Dental, and Vision Insurance Available for Employee, Employee +Spouse, Employee +Child(ren), and Employee +FamilyHealthcare and Dependent Care Flexible Spending AccountHealth Savings Account and Limited Purpose Flexible Spending Account for High Deductible Health Plan (HDHP)Company Provided Employee Life, Employee AD&D, and Long-Term Disability InsuranceSupplemental Life Insurance for Employee, Spouse, and Child(ren)Supplemental AD&D Insurance for Employee and SpouseShort-Term DisabilityEmployee Assistance ProgramTuition Assistance ProgramProfessional Development ResourcesEmployee Banking ServicesFree Employee ParkingSummary
Help customers fight fraudulent debit card charges, stand up to improper merchant charges, and fight for ANB to recover invalid ACH and debit transactions. Investigate suspicious debit card and ACH transactions, working with the Fraud and BSA departments. Analyze trends in fraudulent charges to help protect the bank's customers.Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Essential Duties and Responsibilities
Performs daily tasks as necessary and as assigned by the Card Services Supervisor and/or Operations Officer, to include, but not limited to:
Dispute investigations & processing;Customer interviews;Outbound verification calls;Account restriction, closures;Transactional and access monitoring; Assisting internal and external customers;Debit card and related product maintenance.
Develop and maintain a working comprehension of all department tasks and workflows.Refers completed fraud disputes to the Fraud and/or BSA Department to meet regulatory compliance.Maintains a current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements, as well as knowledge and consistent compliance with Regulation E, Visa Rules, NACHA Rules, other banking regulations and Bank policies and procedures related to the position.Delivers quality of service as defined by department standards.Maintains confidentiality as defined by department standards.Supports the company's Mission, Vision, and Values.Writes and reviews department procedures.Other duties may be assigned.Card Analyst I
Performs the duties above with regular direction and supervision.Follows procedures and completes tasks assigned with regular prompt.Occasionally suggests opportunities to reduce errors or improve processes.Occasionally assists with other duties (i.e. training, escalations, completing quality control reviews, helping teammates, drafting and/or editing procedures or communications, projects, etc.).Card Analyst II
Performs required duties with moderate direction and supervision.Follows procedures and completes tasks assigned with moderate prompt.Leads by example and encourages others by demonstrating exemplary behaviors.Regularly suggests opportunities to reduce errors or improve processes.Regularly assists with other duties (i.e. training, escalations, completing quality control reviews, helping teammates, drafting and/or editing procedures or communications, projects and/or leading smaller projects, etc.).Education and/or Experience
Card Analyst I
One year of financial industry or law enforcement experience, or relevant four-year degree.High school diploma or general education degree (GED) required.Experience with Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint preferred.Understanding of banking products, services, forms, and regulations preferred.Card Analyst II
Two years of financial industry or law enforcement experience or one year anti-financial crimes experience (i.e. BSA, Fraud, Cards).High school diploma or general education degree (GED) required. Bachelor's degree preferred.Intermediate experience (i.e. 2+ years) with Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint preferred.Intermediate understanding of banking products, services, forms, and regulations preferred.Supervisory Responsibilities
None RequiredInterpersonal Skills
Good interpersonal communications and customer service skills required- ability to communicate with all levels of bank personnel whether in person, in email, or by phone. Must be able to professionally represent the bank in customer interactions. Good leadership skills with subordinates and peers required.Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to recognize patterns and anomalies in data.Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.Ability to define problems, collect data, establish facts, and draw valid conclusions.Certificates, Licenses, Registrations
Preferred Visa Dispute Resolution Certification, but not requiredPhysical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk and hear to assess customer needs and receive customer requests. Employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms. Some time is spent walking and standing. Employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. Employee may be required to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The work environment is commensurate with normal business office conditions, experiencing moderate noise levels associated with general office equipment such as telephones, computers, printers and copiers.Flexible Work Qualified
This position is qualified under ANB's Flexible Work Program. After an initial training and evaluation period, this position may be allowed to work from home or another remote location for up to six days per month. Other conditions of the program apply, such as satisfactorily meeting performance goals, having a high-speed internet connection and a dedicated work space.
Equal Opportunity Employer / Affirmative Action / Minorities / Female / Disabled / Veteran
ANB Bank is committed to providing Equal Opportunity in Employment. The Bank is continually trying to improve recruitment, employment, development and promotional opportunities for its employees. Our selection decisions are based on job-related factors and not on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, veteran status, or any other status protected by federal, state, or local law.
ANB Bank complies with the Equal Pay for Equal Work Act. ANB Bank requests that Applicant not disclose its wage rate history to ANB Bank. If ANB Bank for any reason comes into possession of Applicant's wage rate history, ANB Bank will not rely on it in determining a wage rate.
ANB Bank requests that applicant not provide information on age, date of birth or graduation date from any academic institution, including on resumes.
ANB Bank hires individuals who provide excellent customer service and build meaningful relationships with our customers and within our communities. ANB is committed to rewarding our team members who strengthen our company and culture. ANB offers competitive compensation and a comprehensive benefits package for this position.
Anticipated Date of Application
Window Closure
:
12/08/2024 (or until filled)Schedule:
Monday - Friday, 8-hour shift between 8:00am - 6:00pmHiring Pay Range:
Card Analyst I: $19.25 - $22.63 per hourCard Analyst II: $20.50-25.25 per hour
Benefits Package Offered (Subject to Eligibility Requirements)
Paid Vacation, Sick, and Holiday TimeDiscretionary Annual Bonus and 401(k) MatchCompany Subsidized Medical, Dental, and Vision Insurance Available for Employee, Employee +Spouse, Employee +Child(ren), and Employee +FamilyHealthcare and Dependent Care Flexible Spending AccountHealth Savings Account and Limited Purpose Flexible Spending Account for High Deductible Health Plan (HDHP)Company Provided Employee Life, Employee AD&D, and Long-Term Disability InsuranceSupplemental Life Insurance for Employee, Spouse, and Child(ren)Supplemental AD&D Insurance for Employee and SpouseShort-Term DisabilityEmployee Assistance ProgramTuition Assistance ProgramProfessional Development ResourcesEmployee Banking ServicesFree Employee ParkingSummary
Help customers fight fraudulent debit card charges, stand up to improper merchant charges, and fight for ANB to recover invalid ACH and debit transactions. Investigate suspicious debit card and ACH transactions, working with the Fraud and BSA departments. Analyze trends in fraudulent charges to help protect the bank's customers.Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Essential Duties and Responsibilities
Performs daily tasks as necessary and as assigned by the Card Services Supervisor and/or Operations Officer, to include, but not limited to:
Dispute investigations & processing;Customer interviews;Outbound verification calls;Account restriction, closures;Transactional and access monitoring; Assisting internal and external customers;Debit card and related product maintenance.
Develop and maintain a working comprehension of all department tasks and workflows.Refers completed fraud disputes to the Fraud and/or BSA Department to meet regulatory compliance.Maintains a current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements, as well as knowledge and consistent compliance with Regulation E, Visa Rules, NACHA Rules, other banking regulations and Bank policies and procedures related to the position.Delivers quality of service as defined by department standards.Maintains confidentiality as defined by department standards.Supports the company's Mission, Vision, and Values.Writes and reviews department procedures.Other duties may be assigned.Card Analyst I
Performs the duties above with regular direction and supervision.Follows procedures and completes tasks assigned with regular prompt.Occasionally suggests opportunities to reduce errors or improve processes.Occasionally assists with other duties (i.e. training, escalations, completing quality control reviews, helping teammates, drafting and/or editing procedures or communications, projects, etc.).Card Analyst II
Performs required duties with moderate direction and supervision.Follows procedures and completes tasks assigned with moderate prompt.Leads by example and encourages others by demonstrating exemplary behaviors.Regularly suggests opportunities to reduce errors or improve processes.Regularly assists with other duties (i.e. training, escalations, completing quality control reviews, helping teammates, drafting and/or editing procedures or communications, projects and/or leading smaller projects, etc.).Education and/or Experience
Card Analyst I
One year of financial industry or law enforcement experience, or relevant four-year degree.High school diploma or general education degree (GED) required.Experience with Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint preferred.Understanding of banking products, services, forms, and regulations preferred.Card Analyst II
Two years of financial industry or law enforcement experience or one year anti-financial crimes experience (i.e. BSA, Fraud, Cards).High school diploma or general education degree (GED) required. Bachelor's degree preferred.Intermediate experience (i.e. 2+ years) with Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint preferred.Intermediate understanding of banking products, services, forms, and regulations preferred.Supervisory Responsibilities
None RequiredInterpersonal Skills
Good interpersonal communications and customer service skills required- ability to communicate with all levels of bank personnel whether in person, in email, or by phone. Must be able to professionally represent the bank in customer interactions. Good leadership skills with subordinates and peers required.Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to recognize patterns and anomalies in data.Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.Ability to define problems, collect data, establish facts, and draw valid conclusions.Certificates, Licenses, Registrations
Preferred Visa Dispute Resolution Certification, but not requiredPhysical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk and hear to assess customer needs and receive customer requests. Employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms. Some time is spent walking and standing. Employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. Employee may be required to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The work environment is commensurate with normal business office conditions, experiencing moderate noise levels associated with general office equipment such as telephones, computers, printers and copiers.Flexible Work Qualified
This position is qualified under ANB's Flexible Work Program. After an initial training and evaluation period, this position may be allowed to work from home or another remote location for up to six days per month. Other conditions of the program apply, such as satisfactorily meeting performance goals, having a high-speed internet connection and a dedicated work space.
Equal Opportunity Employer / Affirmative Action / Minorities / Female / Disabled / Veteran
ANB Bank is committed to providing Equal Opportunity in Employment. The Bank is continually trying to improve recruitment, employment, development and promotional opportunities for its employees. Our selection decisions are based on job-related factors and not on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, veteran status, or any other status protected by federal, state, or local law.
ANB Bank complies with the Equal Pay for Equal Work Act. ANB Bank requests that Applicant not disclose its wage rate history to ANB Bank. If ANB Bank for any reason comes into possession of Applicant's wage rate history, ANB Bank will not rely on it in determining a wage rate.
ANB Bank requests that applicant not provide information on age, date of birth or graduation date from any academic institution, including on resumes.