Citigroup Inc
Operational Risk Sr Officer - Processing Risk - SVP (Hybrid)
Citigroup Inc, Tampa, Florida, us, 33646
The Processing Risk Manager (Operational Risk Sr Officer I) will be responsible for contributing to the design of a holistic framework to manage processing risk, assist with the development of metrics, analytics, best practices, and optimal processes for a large and complex global banking organization. The Processing Risk Manager will have a proficient level of understanding of banking operations and financial services transactions, transaction lifecycle, and industry-best practices related to sustainable process and control design and implementation.
The Operational Risk Sr Officer I is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.
Responsibilities:
Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
independently asses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
Governance and oversight may include (not limited to) technology operational risk, cyber risk for example.
Serves as a subject matter expert for all performance issues that surface.
Issues Management (KPI/KRI/Corrective Action Plans)
Resolves transactional level escalations coming from the vendor or internal partners
Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory)
Monitors goals are met through performance, risk and relationship oversight of our extended supply chain and ensures compliance
Collaborates to resolve any issues which fall within the terms of the contract. Escalate those that require commercial or legal support.
Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
10+ years relevant experience
Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors. Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships. In depth knowledge of Mortgage Servicing Operational processes and technology platforms supporting the Operations. Ability to effectively communicate complex topics to a broad audience.
Detailed oriented with analytical skills, as the role requires a large amount of data manipulation and presentation. Expert in Microsoft Office Tools.
Third Party Oversight/Vendor Oversight experience preferred
Education:
Bachelor’s/University degree, Master’s degree preferred
The Processing Risk Manager (Operational Risk Sr Officer I) will be responsible for contributing to the design of a holistic framework to manage processing risk, assist with the development of metrics, analytics, best practices, and optimal processes for a large and complex global banking organization. The Processing Risk Manager will have a proficient level of understanding of banking operations and financial services transactions, transaction lifecycle, and industry-best practices related to sustainable process and control design and implementation.
The Operational Risk Sr Officer I is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Responsible for handling staff management issues occasionally, including resource management and allocation of work within the team/project.
Responsibilities:
Establishes and oversees the application of the Processing Risk Operational Risk Policy, tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks
Governance and oversight may include (not may not be limited to) operational risk
Manage key Policy and Framework related initiatives
Serves as a subject matter expert to all Lines of Defense for all Processing Risk Policy matters
Assists with company policy escalations and event analysis as required
Provides input and review of policies and procedures impacting Processing Risk
Acts as SME for Processing Risk MCA, working with ORM and ERM as required
Develops and maintains relationships across the business users and Lines of Defense to ensure appropriate understanding of the requirements of the Processing Risk Policy exists
Appropriately assesses submissions and responses from the 1st line in accordance with requirements of the Processing Risk Policy and other ORM/ERM Policies as required
Applies sound ethical judgment regarding personal behavior, conduct and business practices, and escalates, manages and reports control issues with timeliness and transparency
Qualifications:
10+ years relevant experience, ideally within an Operational Risk 1st or 2nd line team
Outstanding communication and influencing skills through all levels of the organization. Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships. In depth knowledge of Operational Risk processes and market expectations
Ability to effectively communicate complex topics to a broad audience
Detailed oriented with both presentation and analytical skills, as the role will require oversight and ownership of multiple key initiative programs
Expert in Microsoft Office Tools
Knowledge of MCA and Control Frameworks preferred
Education:
Bachelor’s/University degree, Master’s degree preferred
Job Family Group:
Risk Management
Job Family:
Operational Risk
Time Type:
Full time
Primary Location:
Tampa Florida United States
Primary Location Full Time Salary Range:
$130,880.00 - $196,320.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date:
Nov 15, 2024
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm).
View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .
View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
The Operational Risk Sr Officer I is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.
Responsibilities:
Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
independently asses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
Governance and oversight may include (not limited to) technology operational risk, cyber risk for example.
Serves as a subject matter expert for all performance issues that surface.
Issues Management (KPI/KRI/Corrective Action Plans)
Resolves transactional level escalations coming from the vendor or internal partners
Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory)
Monitors goals are met through performance, risk and relationship oversight of our extended supply chain and ensures compliance
Collaborates to resolve any issues which fall within the terms of the contract. Escalate those that require commercial or legal support.
Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
10+ years relevant experience
Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors. Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships. In depth knowledge of Mortgage Servicing Operational processes and technology platforms supporting the Operations. Ability to effectively communicate complex topics to a broad audience.
Detailed oriented with analytical skills, as the role requires a large amount of data manipulation and presentation. Expert in Microsoft Office Tools.
Third Party Oversight/Vendor Oversight experience preferred
Education:
Bachelor’s/University degree, Master’s degree preferred
The Processing Risk Manager (Operational Risk Sr Officer I) will be responsible for contributing to the design of a holistic framework to manage processing risk, assist with the development of metrics, analytics, best practices, and optimal processes for a large and complex global banking organization. The Processing Risk Manager will have a proficient level of understanding of banking operations and financial services transactions, transaction lifecycle, and industry-best practices related to sustainable process and control design and implementation.
The Operational Risk Sr Officer I is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Responsible for handling staff management issues occasionally, including resource management and allocation of work within the team/project.
Responsibilities:
Establishes and oversees the application of the Processing Risk Operational Risk Policy, tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks
Governance and oversight may include (not may not be limited to) operational risk
Manage key Policy and Framework related initiatives
Serves as a subject matter expert to all Lines of Defense for all Processing Risk Policy matters
Assists with company policy escalations and event analysis as required
Provides input and review of policies and procedures impacting Processing Risk
Acts as SME for Processing Risk MCA, working with ORM and ERM as required
Develops and maintains relationships across the business users and Lines of Defense to ensure appropriate understanding of the requirements of the Processing Risk Policy exists
Appropriately assesses submissions and responses from the 1st line in accordance with requirements of the Processing Risk Policy and other ORM/ERM Policies as required
Applies sound ethical judgment regarding personal behavior, conduct and business practices, and escalates, manages and reports control issues with timeliness and transparency
Qualifications:
10+ years relevant experience, ideally within an Operational Risk 1st or 2nd line team
Outstanding communication and influencing skills through all levels of the organization. Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships. In depth knowledge of Operational Risk processes and market expectations
Ability to effectively communicate complex topics to a broad audience
Detailed oriented with both presentation and analytical skills, as the role will require oversight and ownership of multiple key initiative programs
Expert in Microsoft Office Tools
Knowledge of MCA and Control Frameworks preferred
Education:
Bachelor’s/University degree, Master’s degree preferred
Job Family Group:
Risk Management
Job Family:
Operational Risk
Time Type:
Full time
Primary Location:
Tampa Florida United States
Primary Location Full Time Salary Range:
$130,880.00 - $196,320.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date:
Nov 15, 2024
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm).
View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .
View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.