Qualia
Technical Support Engineer, Resware Upgrades (Contract)
Qualia, Louisville, Colorado, United States, 80028
At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystemhomebuyers and sellers, lenders, title and escrow agents, and real estate agentsonto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.WHAT YOU'LL WORK ON
As Qualia embarks on its next phase of growth, we are seeking an Upgrade Technician for our Resware product, which is used by leading companies in the title insurance and settlement services industry. You understand infrastructure, are not afraid of looking at stack traces, memory dumps, or code, and can manage complex installation and upgrade processes. You are driven by providing successful outcomes for our customers and do not give up easily.
The Upgrade Technician will focus on the installation and upgrade of the Resware platform and associated services. The function is proactive in nature, ensuring customers are up-to-date on new features and patches. The Technician must bring a high level of confidence to the customer by addressing their needs holistically and proactively. This function is designed to deliver a higher level of partnership with the customer and is not a traditional ticket-by-ticket technical service role.RESPONSIBILITIES
Drive technical execution of complex installation and upgrade processes, including system testing, and strategy sessions with the customerAcquire and maintain deep installation and upgrade knowledge in order to provide accurate assistance to customersGather baseline metrics and work with clients to assess their production environments before upgradesPartner with Technical Support, Engineering, and Product teams to develop successful strategies for new features and plans to maintain and improve product deliveryFacilitate relationships across various teams, partners, and/or departments to strengthen partnership with customersYOUR BACKGROUND THAT LIKELY MAKES YOU A MATCHThese areas of experience are required for this position :Direct experience providing Windows-based technical advisory and debugging/investigationExperience with IIS setup and configuration for WindowsWindows Service setup and troubleshooting experience.NET framework troubleshooting experienceProficient Microsoft SQL troubleshooting and query capabilitiesAble to work Pacific Time hours and for a non-standard schedule (i.e.: 12pm-8pm PT or 1pm-9pm PT)It's a plus if you also have these skill sets in your background:Proven ability to develop and cultivate lasting customer relationships with a diverse set of internal and external constituencies including senior level executives, IT, technical support, CS, and salesExcellent organization, project management, time management, and communication skillsBachelor's degree or equivalent experience in Computer Science, or a related fieldPrevious working knowledge of the real estate or title and escrow industry is a plus
Colorado Applicants: This role is an hourly contract position paying between $30/hr to $34/hr on a W2 basis. The contract is 12 months initially with the potential for extension. (Salary to be determined by relevant experience, location, knowledge, and skills of the applicant, internal equity, and alignment with market data.)WHY QUALIA
Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problemsand we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.
We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.
#LI-Remote
As Qualia embarks on its next phase of growth, we are seeking an Upgrade Technician for our Resware product, which is used by leading companies in the title insurance and settlement services industry. You understand infrastructure, are not afraid of looking at stack traces, memory dumps, or code, and can manage complex installation and upgrade processes. You are driven by providing successful outcomes for our customers and do not give up easily.
The Upgrade Technician will focus on the installation and upgrade of the Resware platform and associated services. The function is proactive in nature, ensuring customers are up-to-date on new features and patches. The Technician must bring a high level of confidence to the customer by addressing their needs holistically and proactively. This function is designed to deliver a higher level of partnership with the customer and is not a traditional ticket-by-ticket technical service role.RESPONSIBILITIES
Drive technical execution of complex installation and upgrade processes, including system testing, and strategy sessions with the customerAcquire and maintain deep installation and upgrade knowledge in order to provide accurate assistance to customersGather baseline metrics and work with clients to assess their production environments before upgradesPartner with Technical Support, Engineering, and Product teams to develop successful strategies for new features and plans to maintain and improve product deliveryFacilitate relationships across various teams, partners, and/or departments to strengthen partnership with customersYOUR BACKGROUND THAT LIKELY MAKES YOU A MATCHThese areas of experience are required for this position :Direct experience providing Windows-based technical advisory and debugging/investigationExperience with IIS setup and configuration for WindowsWindows Service setup and troubleshooting experience.NET framework troubleshooting experienceProficient Microsoft SQL troubleshooting and query capabilitiesAble to work Pacific Time hours and for a non-standard schedule (i.e.: 12pm-8pm PT or 1pm-9pm PT)It's a plus if you also have these skill sets in your background:Proven ability to develop and cultivate lasting customer relationships with a diverse set of internal and external constituencies including senior level executives, IT, technical support, CS, and salesExcellent organization, project management, time management, and communication skillsBachelor's degree or equivalent experience in Computer Science, or a related fieldPrevious working knowledge of the real estate or title and escrow industry is a plus
Colorado Applicants: This role is an hourly contract position paying between $30/hr to $34/hr on a W2 basis. The contract is 12 months initially with the potential for extension. (Salary to be determined by relevant experience, location, knowledge, and skills of the applicant, internal equity, and alignment with market data.)WHY QUALIA
Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problemsand we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.
We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.
#LI-Remote