Software Support Engineer

ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world's leading semiconductor providers. Every day we push the development of next-generation computer-chip technology, always staying a few steps ahead of what's next. The talented, enthusiastic people at ASM are just like you: dedicated to improving people's lives and unlocking new potential. With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. And we have recently entered the promising high-growth market: silicon carbide epitaxy. Year after year, our innovations help to make chips smaller, faster, and more powerful. In fact, you will find our technology in every aspect of modern life: in AI, medical equipment, 5G, smartphones, autonomous driving, and more. Due to the demands and requirements of international travel, this role is not sponsorship eligible at this time Our EPI Product Support team is seeking a highly qualified Software Support Engineer to join their team in Phoenix, AZ. As a Software Support Engineer this person will provide software support for ASM tools and associated software applications for field deployment at multiple customers. This role will require up to 25% domestic and international travel (depending on product cycle). Responsibilities: Support activities include software installation, troubleshooting/debugging software issues, creating technical documentation, and conducting training sessions for customers/support engineers. Extend support activities by physically participating in ASM labs to evaluate the Concept and Feasibility or Alpha form fit and function of software/hardware on ASM's equipment and pilot equipment manufacturing. Troubleshooting includes understanding the problem statement, analyzing logs, reviewing/understanding software code to identify the root cause of the issue, and working with cross-functional teams to ensure the successful closure of requests. Interact with cross-functional teams to have ready access to software, process, electrical, mechanical, and product safety engineers for effective escalation management. Technical documentation activities include capturing data for software installation, enabling configuration, maintenance activities, and creating technical training content. Project management activities include driving software quality improvement projects by collaborating with cross-functional teams across regions. This requires effective planning, periodic follow-up, maintaining status reports, providing technical inputs, creating/delivering presentations, and stakeholder management. Participate in multiple technical reviews such as Concept and Feasibility, Alpha & Beta Readiness meetings, Customer Escalation review, and Critical Design Review meetings. Adhere to ASM's culture and core values. Other activities include software qualification assurance and continuous integrated software testing and development practices and methods, using standard software development program management processes Education and Requirements: Bachelor's in Computer Science, Electrical and Computer Engineering or another Engineering degree with a strong focus in software. Programming language knowledge, including but not limited to C,C++, C# and/or Python. 5-10 years work experience with software and hardware. Strong technical troubleshooting skills. High motivation, enthusiasm, and curiosity to learn. Interested in working with new products, testing them and becoming a system level expert. Course work experience or interest in Arduino an open-source electronic prototyping platform enabling users to create interactive electronic objects is a plus. At ASM we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what make us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients - and to make a meaningful difference in society. So join us on our journey and unleash the power of an open mind. Discover how you can be part of our exciting future and apply today To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram and YouTube.