Domino's Pizza LLC
Manager - Analytics & Insights, Consumer Insights
Domino's Pizza LLC, Ann Arbor, Michigan, us, 48113
Company Description
Domino's Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we're a reshaped, reenergized brand of honesty, transparency and accountability - not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to 'deliver the dream' to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That's just the tip of the iceberg...or as we might say, one "slice" of the pie! If this sounds like a brand you'd like to be a part of, consider joining our team!
Job Description
The Analytics & Insights Team has been instrumental in driving Domino's industry-leading growth by pairing strategic thought leadership with the latest techniques in the fields of data science, machine learning, artificial intelligence, and primary marketing research. The A&I team leverages their skills to drive outstanding customer and employee experiences to fuel future growth.
In this
Consumer Insights Manager
role, you will lead a team of two insights professionals fueling our Menu Optimization and Product Development strategy through primary consumer research. You'll design, execute, and leverage qualitative and quantitative research among consumers and store team members, along with secondary data and transactional order data, to drive recommendations that shape menu
Innovation
and
Renovation
and guide the evolution of our
In-Store Operations .
The work led by this team is critical in influencing the work of our R&D, Product Marketing, and Operations Innovation teams as we collectively strive to deliver the most delicious products through operational excellence in the QSR category. From idea to concept to physical product, your research will guide products through the stage gate process and prepare them for launch, shaping everything from ingredient build to naming to pricing through consumer feedback and steering sourcing and supply chain decisions through accurate forecasting and post-launch tracking. You'll also design and execute research to inform menu optimization, keeping our product line-up relevant while balancing operational efficiencies and evolving in-store processes. Your team will leverage product research along with voice of customer data and store team member + franchisee research to influence operations in-store and product execution guidelines and goals.
As a successful leader in this role, you will demonstrate strong primary marketing research skills - ideally in the area of product development and operations research - and be able to weave findings from multiple data sources into clear insights and actions. Success in this role depends on collaboration, strong team-building and managerial skills, and well-honed listening, influencing, and consulting abilities.
Location- Ann Arbor, MI
Shift- Standard 40-hour workweek. Hybrid T-TH in office
Compensation- $140K-150K 15% Bonus
GENERAL RESPONSIBILITIESResearch Science leader on product development and operations innovation research (including but not limited to idea screening, concept testing, CLT/HUT, sensory validation, pricing, promotions), leveraging analytical approaches such as TURF, MaxDiff, Penalty Analysis, Conjoint/Choice Methodologies, New Product Forecasting, Drivers of Liking, etc.Manage approx.. $5-6 million dollars worth of research projects annually, and an extended team, including internal direct reports + external supplier-side research partners
Grow and develop 2 direct reportsManage relationships and project prioritization with multiple research vendor partners, in essence leading an extended team of 4-6 additional team members outside Domino's to design, execute and analyze product and ops-related research
Develop strong working partnerships with fellow team members within the Analytics and Insights group and across the Domino's Product Marketing/R&D and Operations teamsIdentify and convey customer insights-driven business opportunities that can be acted uponStrong storytelling skills, with the ability to socialize consumer insights in a compelling way to internal business partners and executive leadershipOperationalize insights from multiple workstreams, including voice of customer data, to influence product execution at the store levelManage multiple key initiatives/research projects end-to-end simultaneously, including influencing and leveraging cross-functional team membersConvey a strong working knowledge of a wide array of primary marketing research methods and their applicationsCollaborate with the Director of Research Science to develop tools that yield new insights-generation capabilities to the organizationQualifications
Bachelor's degree in Market Research, Marketing, Psychology, Sociology, Statistics, Consumer Behavior, Business Analytics or another related field (Master's degree preferred)Minimum of 7 years professional related experience (and/or equivalent incremental academic experience)People management experience with success in building collaborative, high-functioning teamsDemonstrated ability to manage teams, budgets and vendors successfullyExperience with product development-related research methodologies and analytical approachesExperience with restaurant/store operations research, including Team Member and/or Franchisee researchExperience leading research projects with supplier partners and agenciesQSR industry work experience preferred.Additional Information
Benefits:
Paid Holidays and VacationMedical, Dental & Vision benefits that start on the first day of employmentNo-cost mental health support for employees and dependentsChildcare tuition discountsNo-cost fitness, nutrition, and wellness programsFertility benefitsAdoption assistance401k matching contributions15% off the purchase price of stockCompany bonus
All your information will be kept confidential according to EEO guidelines
Domino's Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we're a reshaped, reenergized brand of honesty, transparency and accountability - not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to 'deliver the dream' to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That's just the tip of the iceberg...or as we might say, one "slice" of the pie! If this sounds like a brand you'd like to be a part of, consider joining our team!
Job Description
The Analytics & Insights Team has been instrumental in driving Domino's industry-leading growth by pairing strategic thought leadership with the latest techniques in the fields of data science, machine learning, artificial intelligence, and primary marketing research. The A&I team leverages their skills to drive outstanding customer and employee experiences to fuel future growth.
In this
Consumer Insights Manager
role, you will lead a team of two insights professionals fueling our Menu Optimization and Product Development strategy through primary consumer research. You'll design, execute, and leverage qualitative and quantitative research among consumers and store team members, along with secondary data and transactional order data, to drive recommendations that shape menu
Innovation
and
Renovation
and guide the evolution of our
In-Store Operations .
The work led by this team is critical in influencing the work of our R&D, Product Marketing, and Operations Innovation teams as we collectively strive to deliver the most delicious products through operational excellence in the QSR category. From idea to concept to physical product, your research will guide products through the stage gate process and prepare them for launch, shaping everything from ingredient build to naming to pricing through consumer feedback and steering sourcing and supply chain decisions through accurate forecasting and post-launch tracking. You'll also design and execute research to inform menu optimization, keeping our product line-up relevant while balancing operational efficiencies and evolving in-store processes. Your team will leverage product research along with voice of customer data and store team member + franchisee research to influence operations in-store and product execution guidelines and goals.
As a successful leader in this role, you will demonstrate strong primary marketing research skills - ideally in the area of product development and operations research - and be able to weave findings from multiple data sources into clear insights and actions. Success in this role depends on collaboration, strong team-building and managerial skills, and well-honed listening, influencing, and consulting abilities.
Location- Ann Arbor, MI
Shift- Standard 40-hour workweek. Hybrid T-TH in office
Compensation- $140K-150K 15% Bonus
GENERAL RESPONSIBILITIESResearch Science leader on product development and operations innovation research (including but not limited to idea screening, concept testing, CLT/HUT, sensory validation, pricing, promotions), leveraging analytical approaches such as TURF, MaxDiff, Penalty Analysis, Conjoint/Choice Methodologies, New Product Forecasting, Drivers of Liking, etc.Manage approx.. $5-6 million dollars worth of research projects annually, and an extended team, including internal direct reports + external supplier-side research partners
Grow and develop 2 direct reportsManage relationships and project prioritization with multiple research vendor partners, in essence leading an extended team of 4-6 additional team members outside Domino's to design, execute and analyze product and ops-related research
Develop strong working partnerships with fellow team members within the Analytics and Insights group and across the Domino's Product Marketing/R&D and Operations teamsIdentify and convey customer insights-driven business opportunities that can be acted uponStrong storytelling skills, with the ability to socialize consumer insights in a compelling way to internal business partners and executive leadershipOperationalize insights from multiple workstreams, including voice of customer data, to influence product execution at the store levelManage multiple key initiatives/research projects end-to-end simultaneously, including influencing and leveraging cross-functional team membersConvey a strong working knowledge of a wide array of primary marketing research methods and their applicationsCollaborate with the Director of Research Science to develop tools that yield new insights-generation capabilities to the organizationQualifications
Bachelor's degree in Market Research, Marketing, Psychology, Sociology, Statistics, Consumer Behavior, Business Analytics or another related field (Master's degree preferred)Minimum of 7 years professional related experience (and/or equivalent incremental academic experience)People management experience with success in building collaborative, high-functioning teamsDemonstrated ability to manage teams, budgets and vendors successfullyExperience with product development-related research methodologies and analytical approachesExperience with restaurant/store operations research, including Team Member and/or Franchisee researchExperience leading research projects with supplier partners and agenciesQSR industry work experience preferred.Additional Information
Benefits:
Paid Holidays and VacationMedical, Dental & Vision benefits that start on the first day of employmentNo-cost mental health support for employees and dependentsChildcare tuition discountsNo-cost fitness, nutrition, and wellness programsFertility benefitsAdoption assistance401k matching contributions15% off the purchase price of stockCompany bonus
All your information will be kept confidential according to EEO guidelines