US Tech Solutions
Customer Data Administrator
US Tech Solutions, East Syracuse, New York, United States, 13057
Duration:
12 MonthsJob Description:Expert on using data to training models. The models are then used to automate processes like image classification, speech recognition, and market forecasting.Responsibilities:Confers with customers who contact the organization by telephone or electronically, provides information about organization products or services, discusses customer accounts, and obtains and addresses customer complaints.Uses organization and product knowledge to address more difficult inquiries and provide follow-up.Develops documentation used to solve difficult customer issues/requests/complaints.Directs queries to appropriate department or personnel, as needed.Researches published materials and secondary sources of information to find additional sources of information that can be recommended to customers to answer their questions to ensure customer satisfaction is met.Collects and consolidates information regarding customer interactions and transactions and analyzes customer interaction and customer service trends to facilitate future needs in training and improvements in customer services.Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.May promote various products/services to ensure business targets are met.May provide after-sales support for various client contracts.Experience:3+ Years Administrative / Back Office Experience RequiredSkills:Customer Service & Communication:Effective communication (phone and electronic)Active listeningProblem resolutionEmpathyAnalytical & Research:Data analysisProblem-solvingDocumentationAdministrative & Organizational:MultitaskingAttention to detailTime managementCollaboration & Teamwork:Cross-department communicationTeam coordinationSales & Product Knowledge:Product knowledgeSales supportUp-selling / Cross-sellingEducation:HS Diploma/GEDAbout US Tech Solutions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Recruiter Details:Name: MohinaEmail: Mohina@ustechsolutionsinc.comInternal Id: 24-25724
12 MonthsJob Description:Expert on using data to training models. The models are then used to automate processes like image classification, speech recognition, and market forecasting.Responsibilities:Confers with customers who contact the organization by telephone or electronically, provides information about organization products or services, discusses customer accounts, and obtains and addresses customer complaints.Uses organization and product knowledge to address more difficult inquiries and provide follow-up.Develops documentation used to solve difficult customer issues/requests/complaints.Directs queries to appropriate department or personnel, as needed.Researches published materials and secondary sources of information to find additional sources of information that can be recommended to customers to answer their questions to ensure customer satisfaction is met.Collects and consolidates information regarding customer interactions and transactions and analyzes customer interaction and customer service trends to facilitate future needs in training and improvements in customer services.Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.May promote various products/services to ensure business targets are met.May provide after-sales support for various client contracts.Experience:3+ Years Administrative / Back Office Experience RequiredSkills:Customer Service & Communication:Effective communication (phone and electronic)Active listeningProblem resolutionEmpathyAnalytical & Research:Data analysisProblem-solvingDocumentationAdministrative & Organizational:MultitaskingAttention to detailTime managementCollaboration & Teamwork:Cross-department communicationTeam coordinationSales & Product Knowledge:Product knowledgeSales supportUp-selling / Cross-sellingEducation:HS Diploma/GEDAbout US Tech Solutions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Recruiter Details:Name: MohinaEmail: Mohina@ustechsolutionsinc.comInternal Id: 24-25724