Gallagher
Client Service Manager II
Gallagher, Bloomfield Hills, Michigan, United States, 48302
Introduction :Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.We believe that every candidate brings something special to the table, including you! So, even if you feel that youre close but not an exact match, we encourage you to apply.Overview :As the Senior Client Service Manager you will ensure delivery of exceptional service to Gallaghers clients by actively managing client accounts. You will participate in branch initiatives and we will rely on your leadership skills to help guide our Client Service associates and create a learning environment. You apply your business insight and strong dedication to service to create depth in our client relationships. We will look to you to develop and cultivate outstanding relationships within our branch and with our clients and vendor partners.How you'll make an impact :You are the strategic relationship manager and client liaison. You will lead increasingly complex self-funded accounts while collaborating with senior teammatesYou seek to recognize a client's day to day needs and provide solutions while continuing to manage their annual strategySharing market expertise with clients and keep them well-informed of compliance related issuesYou will "cross-solve" with your clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.)You champion Gallagher resources and tools to maximize efficiency in managing client deliverablesSupport the employee benefits Client Service Cycle to ensure a seamless renewal process. We measure success based on retention and our renewal target is 95%.Guide, develop, and mentor new hires, account management, and team resourcesPrioritize workflow and ensure accountability in both internal and external partnerships. You align yourself with the account management team to ensure compliance with local and corporate standardsComplete internal professional development programs to gain an understanding of the insurance industry and GBS processesWe ask our team to exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way
About you :Required:Bachelor's degree wit 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.Ability to travel up to 25% of the time.Proficiency in Microsoft Office.Appropriate licensing as required.
Preferred:Previous insurance knowledge and experience managing client relationships.Solid financial acumen.
Behaviors:Proficient in using technology as a tool to maximize productivity and quality.Strong written and verbal communication skills. Comfortably engages others in consultative discussion.Effectively manages/balances multiple and sometimes competing priorities.Works in a self-directed manner.#LI-TW2Compensation and benefits :On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.Below are the
minimum core benefits
youll get, depending on your job level these benefits may improve:Medical/dental/vision plans, which start from day one!Life and accident insurance401(K) and Roth optionsTax-advantaged accounts (HSA, FSA)Educational expense reimbursementPaid parental leaveOther benefits include:Digital mental health services (Talkspace)Flexible work hours (availability varies by office and job function)Training programsGallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeingCharitable matching gift programAnd more...We value inclusion and diversityClick Here to review our U.S. Eligibility RequirementsInclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws.Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
About you :Required:Bachelor's degree wit 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.Ability to travel up to 25% of the time.Proficiency in Microsoft Office.Appropriate licensing as required.
Preferred:Previous insurance knowledge and experience managing client relationships.Solid financial acumen.
Behaviors:Proficient in using technology as a tool to maximize productivity and quality.Strong written and verbal communication skills. Comfortably engages others in consultative discussion.Effectively manages/balances multiple and sometimes competing priorities.Works in a self-directed manner.#LI-TW2Compensation and benefits :On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.Below are the
minimum core benefits
youll get, depending on your job level these benefits may improve:Medical/dental/vision plans, which start from day one!Life and accident insurance401(K) and Roth optionsTax-advantaged accounts (HSA, FSA)Educational expense reimbursementPaid parental leaveOther benefits include:Digital mental health services (Talkspace)Flexible work hours (availability varies by office and job function)Training programsGallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeingCharitable matching gift programAnd more...We value inclusion and diversityClick Here to review our U.S. Eligibility RequirementsInclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws.Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.