Consigli
IT Support Specialist
Consigli, Milford, Massachusetts, us, 01757
Vacancy NameIT Support Specialist
Vacancy NoVN419
Employment TypeFull-Time
Vacancy LocationMilford, MA
Key Responsibilities
IT Support SpecialistConsigli Construction Co., Inc.
Interested in an outstanding opportunity to become part of a team with a stellar reputation as a community engaged Employer of Choice?Established in 1905, Consigli has grown over the last 100 years from a local fourth generation family business into one of the largest construction managers and general contractors in the Northeast and Mid-Atlantic regions. In 2018, we
transitioned to 100-percent employee-ownership.Nationally ranked as one of Forbes 2021 Best Midsize employers and as one of the Best Places to Work by the Boston Globe, the Hartford Business Journal, and MaineBiz, our culture draws raw talent from college interns to seasoned veterans with substantial years of experience in their field. We credit empowerment, innovation and "thinking great" for our continual growth and success. Most important, we are thankful for our employees and are proud to have one of the most exciting project portfolios in the business.
IT Support SpecialistThe IT Support Specialist will play a crucial role in ensuring the smooth operation of our IT systems and provide top-tier support to end-users across the organization. This is a hybrid position based in Milford, MA, with designated shift hours to ensure consistent IT support coverage. The role involves troubleshooting technical issues, supporting hardware and software needs, and ensuring timely resolution of IT-related incidents. The ideal candidate will have strong technical knowledge and excellent customer service skills, allowing them to assist users effectively and maintain a high standard of IT operations.
Responsibilities :
Provide first-line support to end-users via phone, email, and in-person, resolving technical issues related to hardware, software, and network access.Basic maintenance of Active DirectoryAssist in deploying, configuring, and troubleshooting hardware, software, and mobile devices.Maintain and monitor IT systems, including printers, and other peripherals, to ensure optimal performance and availability.Document and track all incidents, requests, and changes in the ITSM ticketing system (e.g., ServiceNow), ensuring timely and accurate updates.Conduct onboarding/offboarding processes, including setting up hardware, and access configurations.Collaborate with other IT team members to resolve complex technical issues and escalate incidents as needed.Maintain and update technical documentation, ensuring all support resources are current and accessible.Participate in IT projects, contributing to system upgrades, migrations, and other initiatives.20% travel is required to remove office and job site locationsPreferred Requirements:
Education:
Bachelor's degree in Information Technology, Computer Science, or a related technology field.
Technical Skills:
Experience with Active Directory for user account management and permissions.Knowledge of the Microsoft 365 suite, including Exchange, Teams, and SharePoint.Familiarity with ITSM ticketing systems (such as ServiceNow) for incident and request management.
Soft Skills:
Excellent problem-solving abilities, strong interpersonal communication skills, and a proactive approach to support.
Additional Qualifications (a plus):
Certifications such as CompTIA A+, Network+, or Microsoft certifications (e.g., MS-900, MD-100) are preferred.Knowledge of network fundamentals, basic scripting, or automation skills is advantageous.This position offers a rewarding opportunity to make a direct impact on IT operations and user satisfaction, with potential growth within a dynamic and supportive IT environment.
An Affirmative Action / Equal Opportunity EmployerConsigli provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Vacancy NoVN419
Employment TypeFull-Time
Vacancy LocationMilford, MA
Key Responsibilities
IT Support SpecialistConsigli Construction Co., Inc.
Interested in an outstanding opportunity to become part of a team with a stellar reputation as a community engaged Employer of Choice?Established in 1905, Consigli has grown over the last 100 years from a local fourth generation family business into one of the largest construction managers and general contractors in the Northeast and Mid-Atlantic regions. In 2018, we
transitioned to 100-percent employee-ownership.Nationally ranked as one of Forbes 2021 Best Midsize employers and as one of the Best Places to Work by the Boston Globe, the Hartford Business Journal, and MaineBiz, our culture draws raw talent from college interns to seasoned veterans with substantial years of experience in their field. We credit empowerment, innovation and "thinking great" for our continual growth and success. Most important, we are thankful for our employees and are proud to have one of the most exciting project portfolios in the business.
IT Support SpecialistThe IT Support Specialist will play a crucial role in ensuring the smooth operation of our IT systems and provide top-tier support to end-users across the organization. This is a hybrid position based in Milford, MA, with designated shift hours to ensure consistent IT support coverage. The role involves troubleshooting technical issues, supporting hardware and software needs, and ensuring timely resolution of IT-related incidents. The ideal candidate will have strong technical knowledge and excellent customer service skills, allowing them to assist users effectively and maintain a high standard of IT operations.
Responsibilities :
Provide first-line support to end-users via phone, email, and in-person, resolving technical issues related to hardware, software, and network access.Basic maintenance of Active DirectoryAssist in deploying, configuring, and troubleshooting hardware, software, and mobile devices.Maintain and monitor IT systems, including printers, and other peripherals, to ensure optimal performance and availability.Document and track all incidents, requests, and changes in the ITSM ticketing system (e.g., ServiceNow), ensuring timely and accurate updates.Conduct onboarding/offboarding processes, including setting up hardware, and access configurations.Collaborate with other IT team members to resolve complex technical issues and escalate incidents as needed.Maintain and update technical documentation, ensuring all support resources are current and accessible.Participate in IT projects, contributing to system upgrades, migrations, and other initiatives.20% travel is required to remove office and job site locationsPreferred Requirements:
Education:
Bachelor's degree in Information Technology, Computer Science, or a related technology field.
Technical Skills:
Experience with Active Directory for user account management and permissions.Knowledge of the Microsoft 365 suite, including Exchange, Teams, and SharePoint.Familiarity with ITSM ticketing systems (such as ServiceNow) for incident and request management.
Soft Skills:
Excellent problem-solving abilities, strong interpersonal communication skills, and a proactive approach to support.
Additional Qualifications (a plus):
Certifications such as CompTIA A+, Network+, or Microsoft certifications (e.g., MS-900, MD-100) are preferred.Knowledge of network fundamentals, basic scripting, or automation skills is advantageous.This position offers a rewarding opportunity to make a direct impact on IT operations and user satisfaction, with potential growth within a dynamic and supportive IT environment.
An Affirmative Action / Equal Opportunity EmployerConsigli provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.