Guardian Life Insurance Company
Insurance Channel Operations Manager
Guardian Life Insurance Company, New York, New York, us, 10261
The Retail Segment is a growing channel for Guardian. We allow consumers to shop, quote, enroll, and pay for non-medical health benefits directly from us online, through partnerships with brokers and aggregators, and through the government exchanges. Growth in this channel has been accelerated by healthcare reform, evolving consumer preferences, growth of retirees and gig/part-time workforce which has resulted in an influx of new individuals shopping and purchasing their benefits online and through government exchanges.
You Will:
In this role, the Retail Channel Operations Manager will be responsible for supporting the Partnerships and Exchange channels of Guardian's Retail segment, including:
Supporting the annual process for filing our Retail products across the 27+ government exchanges that we operate in, which is currently the largest channel for the Retail businessPerforming strategic analysis, recommendations, and execution of the exit / entry strategy for new exchangesCollaborating with teams across the Group Benefits business including pricing, filing, and network strategy to ensure there is alignment on the delivery and execution for the Retail segmentConducting competitive analysis on pricing, features, and impact of regulatory trendsProviding operational support for the partnerships channel, which is the highest growth channel for Retail, including account management support, developing partnership scorecards, and analyzing partnerships performance to support recommendations on opportunities to drive partner activityIdentifying and collaborating with cross functional partners on opportunities to drive other growth levers across both exchange and partnerships channels (e.g. sales, premium growth, and persistency)Strategic and analytical support for Exchange and Partnerships channels during "off-season"
Monitor and project impacts on upcoming federal and state regulationsNew exchange enter/exist state analysis and competitive assessmentSupport Partner Management team during exchange off-season (partner reporting, sales analysis, new opportunity evaluation)
Operational support for Exchange channel
Annual refiling (i.e.: comp intel, service area review, rate review, policy review, application submissions, testing)Ensure Guardian is ready for annual open enrollment periodAnnual pricing recommendation and evaluationCollaboration across all internal stakeholders (i.e.: Legal, Compliance, State Filing, Customer Care, Payments management and operations) and with external vendors used for policy administrative functions
Reporting Relationships:
This position reports to the Head of Retail Distribution, who in turn, reports to the Head of Group Benefits Strategy and Retail Segment.You Have:
Skills and Knowledge
Strong analytical and communication skills, including the ability produce clear supporting documents in PowerPoint, Excel etc.Excellent project management and organizational skills, with demonstrated success achieving results through othersAbility to effectively handle multiple prioritiesFosters a high level of teamwork and collaboration between internal and external stakeholdersResults-orientedEducation and Experience
Bachelors degree required5+ years experience; insurance, government, product, or operational experience preferredPast experience working with actuarial, filing, and compliance areas desiredLocation & Work Arrangement:
The work arrangement will be hybrid, and the successful candidate will be based in one of these three Guardian office locations two days per week:
New York, NYBoston, MABethlehem, PA
Travel:
Minimal travel required with this position (approximately once per quarter)Salary Range$76,050.00 - $124,935.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
Health Care
Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefitsDental planVision planHealth care accounts - flexible spending, health reimbursement, and health savings accountsCritical illness insuranceLife and Disability Insurance
Company-paid Life and Disability insurance plus voluntary supplemental coverageAccident insuranceRetirement and Financial
401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicableComplimentary 1:1 financial guidance with a licensed Fidelity representativeTime Off and Remote Work
Flexible work arrangements (part in-person/part remote)Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavementPersonal holidays for colleagues to use in recognition of religious, cultural, or civic daysPaid parental leave and paid family and medical leave policiesEmotional Well-being and Work-Life
Emotional well-being, mental health, and work/life resources powered by Spring HealthWellness programs, including fitness program and equipment reimbursementChild, adult, and elder back-up care support through Bright HorizonsAdoption assistanceCollege planningTuition reimbursementStudent loan assistanceCommuter benefits in select metropolitan areasEquity & Inclusion
Opportunities to build inclusive and meaningful connections through involvement in colleague-led affinity groups:
Employee Resource Groups:Colleague Connection CommitteesCommunity Involvement CommitteesA culture that encourages colleagues to bring their authentic selves to work
Voluntary self-IDPronunciation and phonetic spelling of names
Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
You Will:
In this role, the Retail Channel Operations Manager will be responsible for supporting the Partnerships and Exchange channels of Guardian's Retail segment, including:
Supporting the annual process for filing our Retail products across the 27+ government exchanges that we operate in, which is currently the largest channel for the Retail businessPerforming strategic analysis, recommendations, and execution of the exit / entry strategy for new exchangesCollaborating with teams across the Group Benefits business including pricing, filing, and network strategy to ensure there is alignment on the delivery and execution for the Retail segmentConducting competitive analysis on pricing, features, and impact of regulatory trendsProviding operational support for the partnerships channel, which is the highest growth channel for Retail, including account management support, developing partnership scorecards, and analyzing partnerships performance to support recommendations on opportunities to drive partner activityIdentifying and collaborating with cross functional partners on opportunities to drive other growth levers across both exchange and partnerships channels (e.g. sales, premium growth, and persistency)Strategic and analytical support for Exchange and Partnerships channels during "off-season"
Monitor and project impacts on upcoming federal and state regulationsNew exchange enter/exist state analysis and competitive assessmentSupport Partner Management team during exchange off-season (partner reporting, sales analysis, new opportunity evaluation)
Operational support for Exchange channel
Annual refiling (i.e.: comp intel, service area review, rate review, policy review, application submissions, testing)Ensure Guardian is ready for annual open enrollment periodAnnual pricing recommendation and evaluationCollaboration across all internal stakeholders (i.e.: Legal, Compliance, State Filing, Customer Care, Payments management and operations) and with external vendors used for policy administrative functions
Reporting Relationships:
This position reports to the Head of Retail Distribution, who in turn, reports to the Head of Group Benefits Strategy and Retail Segment.You Have:
Skills and Knowledge
Strong analytical and communication skills, including the ability produce clear supporting documents in PowerPoint, Excel etc.Excellent project management and organizational skills, with demonstrated success achieving results through othersAbility to effectively handle multiple prioritiesFosters a high level of teamwork and collaboration between internal and external stakeholdersResults-orientedEducation and Experience
Bachelors degree required5+ years experience; insurance, government, product, or operational experience preferredPast experience working with actuarial, filing, and compliance areas desiredLocation & Work Arrangement:
The work arrangement will be hybrid, and the successful candidate will be based in one of these three Guardian office locations two days per week:
New York, NYBoston, MABethlehem, PA
Travel:
Minimal travel required with this position (approximately once per quarter)Salary Range$76,050.00 - $124,935.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
Health Care
Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefitsDental planVision planHealth care accounts - flexible spending, health reimbursement, and health savings accountsCritical illness insuranceLife and Disability Insurance
Company-paid Life and Disability insurance plus voluntary supplemental coverageAccident insuranceRetirement and Financial
401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicableComplimentary 1:1 financial guidance with a licensed Fidelity representativeTime Off and Remote Work
Flexible work arrangements (part in-person/part remote)Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavementPersonal holidays for colleagues to use in recognition of religious, cultural, or civic daysPaid parental leave and paid family and medical leave policiesEmotional Well-being and Work-Life
Emotional well-being, mental health, and work/life resources powered by Spring HealthWellness programs, including fitness program and equipment reimbursementChild, adult, and elder back-up care support through Bright HorizonsAdoption assistanceCollege planningTuition reimbursementStudent loan assistanceCommuter benefits in select metropolitan areasEquity & Inclusion
Opportunities to build inclusive and meaningful connections through involvement in colleague-led affinity groups:
Employee Resource Groups:Colleague Connection CommitteesCommunity Involvement CommitteesA culture that encourages colleagues to bring their authentic selves to work
Voluntary self-IDPronunciation and phonetic spelling of names
Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.