Kuehne + Nagel
IT Service Desk Team Lead
Kuehne + Nagel, Naugatuck, Connecticut, us, 06770
IT Service Desk Team Lead |United States | req120854
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Naugatuck is looking for a new IT Service Desk Team Lead to join our IT team.
YOUR ROLE
As our IT Service Desk Team Lead, you will be responsible for supporting all staff in North America with software and hardware problems, leading a Technical Support Team of 4 technical support specialists. Your Service Desk team is the first point of contact for customers seeking technical assistance over the phone, e-mail, or by ticket system.You will be a hands-on lead, responsible for troubleshooting through diagnostic techniques and determining the best solution based on the issue and details provided by internal and external customers.
YOUR RESPONSIBILITIES
Ensure all tickets are handled and answered in a timely manner and will regularlyfollow up with the teamTrack and update our software licenses as neededResolve problems in response tocustomer/system reported incidents via trouble ticketsAct as an escalation point for your technical support specialistsPrepare error diagnostics and detailed problemdescriptions for escalation and handoverImprove our customer service quality results by: studying, evaluating, and re-designingprocesses, establish and communicate service metrics, monitor andanalyze results, and implement changesInvolvement in new technical improvement projectsMentor your team of 4 technical support specialistsUndertake and participatein development activities in conjunction with the other IT departmentsYOUR SKILLS AND EXPERIENCES
5-7 years experience in IT support and network troubleshooting2+ years of practical operational, team lead experienceExperience in logistics- or transport business is preferredComfortable using/working with the following tools: PowerShell, Excel, Intune, IOS devicesEffectively and efficiently manage multiple projects and competing deadlines with minimal supervisionAbility to interact with different countries, cultures, clients (internal and external)Comfortable with after hour support on rotation basis
GOOD REASON TO JOIN
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-KE1
ABOUT KUEHNE+NAGEL
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
US Talent AcquisitionUSA.Talent.Acquisition@Kuehne-Nagel.com
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Naugatuck is looking for a new IT Service Desk Team Lead to join our IT team.
YOUR ROLE
As our IT Service Desk Team Lead, you will be responsible for supporting all staff in North America with software and hardware problems, leading a Technical Support Team of 4 technical support specialists. Your Service Desk team is the first point of contact for customers seeking technical assistance over the phone, e-mail, or by ticket system.You will be a hands-on lead, responsible for troubleshooting through diagnostic techniques and determining the best solution based on the issue and details provided by internal and external customers.
YOUR RESPONSIBILITIES
Ensure all tickets are handled and answered in a timely manner and will regularlyfollow up with the teamTrack and update our software licenses as neededResolve problems in response tocustomer/system reported incidents via trouble ticketsAct as an escalation point for your technical support specialistsPrepare error diagnostics and detailed problemdescriptions for escalation and handoverImprove our customer service quality results by: studying, evaluating, and re-designingprocesses, establish and communicate service metrics, monitor andanalyze results, and implement changesInvolvement in new technical improvement projectsMentor your team of 4 technical support specialistsUndertake and participatein development activities in conjunction with the other IT departmentsYOUR SKILLS AND EXPERIENCES
5-7 years experience in IT support and network troubleshooting2+ years of practical operational, team lead experienceExperience in logistics- or transport business is preferredComfortable using/working with the following tools: PowerShell, Excel, Intune, IOS devicesEffectively and efficiently manage multiple projects and competing deadlines with minimal supervisionAbility to interact with different countries, cultures, clients (internal and external)Comfortable with after hour support on rotation basis
GOOD REASON TO JOIN
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-KE1
ABOUT KUEHNE+NAGEL
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
US Talent AcquisitionUSA.Talent.Acquisition@Kuehne-Nagel.com