Coinbase Developer Platform
Staff User Researcher
Coinbase Developer Platform, San Francisco, California, United States, 94199
We are looking for a UX Researcher to help us build products and tools that support the developer experience. By researching the usability and ease of integration, the developer journey, user types, opportunities to improve documentation, and the developer's overall experience you will drive material product impact. You will also empower and enable the product team to conduct their own research through your expert consultation and facilitation.
What you’ll be doing
Leading the UX Research function for our Developer Product Group, working in close partnership with the Design and Product teams - from large foundational and generative projects to evaluative, tactical, and investigative quick wins
Coordinate and conduct mixed-methods research, including interviews, usability testing, concept testing, surveys, fieldwork, and other methods as needed
Provide thoughtful guidance and education to stakeholders to turn vague business needs into actionable research questions
Creatively think of new ways to enable the team to more easily gather their own feedback from developers.
Craft research reports to clearly communicate your findings and make impactful design and product recommendations for the team.
What we look for in you
7+ years of user research experience, preferably with some experience in a lead role or primary point of contact for a large product area with many stakeholders
Experience scaling UXR so that a variety of stakeholders can conduct effective and valuable research under your guidance
Experience researching developer products and tools
Working knowledge of general research principles (experimental design, bias, confounds, etc.) and UX research principles (usability testing, design thinking, etc.).
Provides both confident team leadership and patient guidance to a range of stakeholder levels, including guiding designers and PMs through their own research
Easily communicates complex concepts, with ability to influence strategy and decision making
Can successfully manage project prioritization and multiple stakeholder relationships independently
Experience with both moderated & unmoderated testing
Collaborative attitude, team mentality, and humility
A learner’s mindset, seeing feedback as a chance to grow
Interest in crypto or financial products
Nice to haves
Research experience working with AI
Experience as a developer
User of Coinbase products
Job ID: GDUXR06US
#J-18808-Ljbffr
What you’ll be doing
Leading the UX Research function for our Developer Product Group, working in close partnership with the Design and Product teams - from large foundational and generative projects to evaluative, tactical, and investigative quick wins
Coordinate and conduct mixed-methods research, including interviews, usability testing, concept testing, surveys, fieldwork, and other methods as needed
Provide thoughtful guidance and education to stakeholders to turn vague business needs into actionable research questions
Creatively think of new ways to enable the team to more easily gather their own feedback from developers.
Craft research reports to clearly communicate your findings and make impactful design and product recommendations for the team.
What we look for in you
7+ years of user research experience, preferably with some experience in a lead role or primary point of contact for a large product area with many stakeholders
Experience scaling UXR so that a variety of stakeholders can conduct effective and valuable research under your guidance
Experience researching developer products and tools
Working knowledge of general research principles (experimental design, bias, confounds, etc.) and UX research principles (usability testing, design thinking, etc.).
Provides both confident team leadership and patient guidance to a range of stakeholder levels, including guiding designers and PMs through their own research
Easily communicates complex concepts, with ability to influence strategy and decision making
Can successfully manage project prioritization and multiple stakeholder relationships independently
Experience with both moderated & unmoderated testing
Collaborative attitude, team mentality, and humility
A learner’s mindset, seeing feedback as a chance to grow
Interest in crypto or financial products
Nice to haves
Research experience working with AI
Experience as a developer
User of Coinbase products
Job ID: GDUXR06US
#J-18808-Ljbffr