Irvine Technology
Senior IT Services Operations Engineer
Irvine Technology, New York, New York, us, 10261
Position:
IT Services Operations Engineer (O365 Administrator)Location:
New York, NY (3-4 days Onsite / 1-2 days Remote)Work Model:
Hybrid (3-4 days Onsite / 1-2 days Remote)Duration:
Permanent Full Time, Direct HireSalary Range:
90k to 110k + Excellent Benefits Program at this organizationRequired Experience:Microsoft 365 Administrative Experience:
A MustMicrosoft Azure Experience:
A MustMicrosoft Intune Experience:
A MustMicrosoft Windows Autopilot Experience:
A MustAt least 5 years of experience in similar role:
A MustITIL Certification/Training:
Not a must, but a nice to haveResponsibilities:To assist with troubleshooting and resolving complex issues escalated, while maintaining an accurate task record in ServiceNow.Act as the primary point of contact for user queries, faults, and requests, ensuring correct engagement routes are followed, and all incidents and requests are recorded in ServiceNowKeep users updated on the progress of their issuesPerform remote deskside support for users primarily based in EuropeManage user expectations and ensure all tickets are dealt with according to defined SLA'sSupport user mailboxes, OneDrive, Teams, and SharePoint directoriesAssist with problem management resolution across all endpointsUndertake user creation and termination tasks in Active Directory, Azure AD, and IdentityNowWhat We're Looking For:Strong experience in Windows 10 and 11 environment supportIncident and request management experienceUnderstanding of Cloud technologies and platformsKnowledge of End-user device management practicesMicrosoft Endpoint Manager, Intune, and AutopilotITIL based incident, problem and change managementPlease send your resume to Dave Lim, Senior Technical Recruiter for immediate consideration.Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment.
IT Services Operations Engineer (O365 Administrator)Location:
New York, NY (3-4 days Onsite / 1-2 days Remote)Work Model:
Hybrid (3-4 days Onsite / 1-2 days Remote)Duration:
Permanent Full Time, Direct HireSalary Range:
90k to 110k + Excellent Benefits Program at this organizationRequired Experience:Microsoft 365 Administrative Experience:
A MustMicrosoft Azure Experience:
A MustMicrosoft Intune Experience:
A MustMicrosoft Windows Autopilot Experience:
A MustAt least 5 years of experience in similar role:
A MustITIL Certification/Training:
Not a must, but a nice to haveResponsibilities:To assist with troubleshooting and resolving complex issues escalated, while maintaining an accurate task record in ServiceNow.Act as the primary point of contact for user queries, faults, and requests, ensuring correct engagement routes are followed, and all incidents and requests are recorded in ServiceNowKeep users updated on the progress of their issuesPerform remote deskside support for users primarily based in EuropeManage user expectations and ensure all tickets are dealt with according to defined SLA'sSupport user mailboxes, OneDrive, Teams, and SharePoint directoriesAssist with problem management resolution across all endpointsUndertake user creation and termination tasks in Active Directory, Azure AD, and IdentityNowWhat We're Looking For:Strong experience in Windows 10 and 11 environment supportIncident and request management experienceUnderstanding of Cloud technologies and platformsKnowledge of End-user device management practicesMicrosoft Endpoint Manager, Intune, and AutopilotITIL based incident, problem and change managementPlease send your resume to Dave Lim, Senior Technical Recruiter for immediate consideration.Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment.