State Employees' Credit Union
Credit Card Fraud and Dispute Tech
State Employees' Credit Union, Yonkers, New York, United States,
If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!Credit Card Fraud and Dispute Tech
Job Summary:Provide support to members by performing investigations, chargebacks, and recoveries for non-fraud disputes within various applications. Leverage basic knowledge of Visa, Mastercard, and applicable Federal Regulations to process chargebacks and recover funds on behalf of the cardholder while minimizing liability and risk for the credit union.Duties & Responsibilities:Validate accuracy of claim classification to determine the course of action needed to resolve the claim and retrieve additional documentation from cardholder if needed.Resolve routine complex member disputes, process the issuance and reversal of provisional credit, and issuance of permanent credit to member accounts as needed.Process disputes through Visa DPS/Visa Online when applicable.Document the results of the case in the appropriate case management system.Pay attention to details to mitigate financial losses, review merchant responses, and recover funds on behalf of the member.Resolve cardholder liability based on the results of a reasonable investigation.Handle all aspects of the dispute process in compliance with Visa/Mastercard, federal and state rules and regulations.Review and respond to cardholder inquiries relating to the status of an existing claim.Answer incoming phone calls and emails from branch, Member Service Support Center, and operations personnel seeking assistance with non-fraud card related topics.Requirements:Ability to communicate effectively in both verbal and written formats.Demonstrates excellent analytical and quantitative skills, problem solving, and organizational skills.Ability to exercise discretion, maintain confidentiality, and good judgment in making decisions.Ability to work both independently and in a team environment.Ability to manage multiple tasks, work in a fast-paced environment, and meet deadlines.Ability to be flexible and work under high pressure in a complex environment.Education & Experience:High School Diploma or GED required. Bachelor’s Degree, Associates Degree in a related field, or equivalent combination and/or experience preferred.Job Environment:Office setting with physical proximity to other employees and some background noise from other employees, copy machine, fax machine, scanner, and telephone. Work-from-home options are available as a hybrid schedule defined by Merchant Disputes management.Physical Demands:Must be able to comprehend and carry out verbal and written instructions.Job requires a substantial amount of sitting.Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.Use hands and fingers to press telephone keypad and lift telephone receiver.Must be able to comprehend phone calls.Must be able to lift five pounds.SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.Disclaimer:
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.About Us
State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a "Do the Right Thing" mission and a goal of helping people in our community. SECU is committed to Diversity and Inclusion and values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.
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Job Summary:Provide support to members by performing investigations, chargebacks, and recoveries for non-fraud disputes within various applications. Leverage basic knowledge of Visa, Mastercard, and applicable Federal Regulations to process chargebacks and recover funds on behalf of the cardholder while minimizing liability and risk for the credit union.Duties & Responsibilities:Validate accuracy of claim classification to determine the course of action needed to resolve the claim and retrieve additional documentation from cardholder if needed.Resolve routine complex member disputes, process the issuance and reversal of provisional credit, and issuance of permanent credit to member accounts as needed.Process disputes through Visa DPS/Visa Online when applicable.Document the results of the case in the appropriate case management system.Pay attention to details to mitigate financial losses, review merchant responses, and recover funds on behalf of the member.Resolve cardholder liability based on the results of a reasonable investigation.Handle all aspects of the dispute process in compliance with Visa/Mastercard, federal and state rules and regulations.Review and respond to cardholder inquiries relating to the status of an existing claim.Answer incoming phone calls and emails from branch, Member Service Support Center, and operations personnel seeking assistance with non-fraud card related topics.Requirements:Ability to communicate effectively in both verbal and written formats.Demonstrates excellent analytical and quantitative skills, problem solving, and organizational skills.Ability to exercise discretion, maintain confidentiality, and good judgment in making decisions.Ability to work both independently and in a team environment.Ability to manage multiple tasks, work in a fast-paced environment, and meet deadlines.Ability to be flexible and work under high pressure in a complex environment.Education & Experience:High School Diploma or GED required. Bachelor’s Degree, Associates Degree in a related field, or equivalent combination and/or experience preferred.Job Environment:Office setting with physical proximity to other employees and some background noise from other employees, copy machine, fax machine, scanner, and telephone. Work-from-home options are available as a hybrid schedule defined by Merchant Disputes management.Physical Demands:Must be able to comprehend and carry out verbal and written instructions.Job requires a substantial amount of sitting.Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.Use hands and fingers to press telephone keypad and lift telephone receiver.Must be able to comprehend phone calls.Must be able to lift five pounds.SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.Disclaimer:
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.About Us
State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a "Do the Right Thing" mission and a goal of helping people in our community. SECU is committed to Diversity and Inclusion and values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.
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