Director of Operations

Supervisory Responsibilities and Summary of Essential Job Functions:Participates in the hiring and training of Service ManagersOrganizes and oversees the work and schedules of Service ManagersConducts performance evaluations that are timely and constructiveHandles discipline and termination of employees as needed and in accordance with company policyLeading, coaching, and developing direct reportsChampioning a safety-first cultureFinancial responsibility for entire operation, includingDeveloping annual operating plans and other financial reportsTracking throughput for on-time delivery and work to meet customer’s requirementsControlling, monitoring, and adjusting inventory levels and staffing as required to meet current market conditions and forecasted plansDuties/Responsibilities:Establishes quantitative and qualitative metrics, guidelines, and standards by which the service locations efficiency and effectiveness can be evaluated; identifies opportunities for improvement.Implements policies and procedures that will improve day-to-day operations.Ensures work environments are adequate and safe.Communicates and explains new directives, policies, or procedures to managers and supervisors; for major changes, meets with service managers to explain changes, answer questions, and maintain morale.Improves customer service and satisfaction through quality and on-time service.Delivers progress and production reports to Vice President as requested.Sets direction and produces plans in order to meet Division goals.Projects a positive image of the organization to employees, customers, industry, and community.Performs other related duties as assigned.Required Skills/Abilities:Experience in Body Parts, Suspensions, and Chassis in the heavy-duty parts industry.Superior verbal and written communication and interpersonal skills.Superior managerial and diplomacy skills.Extremely proficient in Microsoft Office Suite or related software.Excellent organizational skills and attention to detail.Excellent analytical, decision-making, and problem-solving skills.Ideal Candidate AttributesCross-functional, dynamic leader with a strong bias toward delivering results and providing customers with the highest level of service possible including following up on any and all open issues and driving those to completion.Attention to detail, ability to work in a fast-moving, team-oriented environment, and effective interpersonal, communication, and time management skills.Education and Experience:Bachelor’s degree or relevant work experience.Extensive and diversified background with at least 10 years of related experience.Experience in Microsoft Dynamics 365, or similar ERP is a plusPhysical Requirements:Prolonged periods sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times.Able to travel by plane and vehicle as needed.Company Benefits:• 2 Medical Plan Options - Base HSA (High Deductible) and Buy-Up• Prescription (Rx) Insurance• Health Savings Account (HSA)• 2 Dental Plan Options - Base Dental and Buy-Up Dental Plans• Vision Insurance• Flexible Spending Accounts (FSA’s)• Health Care FSA• Dependent Care FSA• Company Paid Base Life Insurance• Company Paid Accident, Death & Dismemberment Insurance• Company Paid Business Travel Accident Insurance• Company Paid Disability Insurance• Short-Term Disability (STD) and Base Long-Term Disability (LTD) Insurance• Employee Assistance Program (EAP)• Voluntary Hospital, Accident & Critical Illness (Cancer) Insurance• 401(K) Retirement Plan with 50% Company Match• Voluntary Pet Insurance• Vacation and Personal/Sick Time• Paid Grandparent Leave• Paid Bonding Leave• Adoption Assistance• Education Assistance (Tuition Reimbursement)About Wastequip:Wastequip got its start in 1989 with containers and compactors. But, today, we have evolved into so much more than just a manufacturer of high-quality steel containers and compactors. We are the waste industry’s only All-in-One solutions provider – from carts and containers to collect waste to hoists and trash trucks to move the waste to parts, service and technology to keep your operation running smoothly.While we’re proud to be North America’s leading manufacturer of waste handling equipment, we are equally proud to be a driving force for enhanced sustainability across the waste industry. We are consistently striving to improve our own operations while making it easier for our customers to do the right thing – building a brighter future for all.

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