Way
Senior Implementation Manager
Way, Austin, Texas, us, 78716
Headquartered in Austin, Texas, with its EMEA HQ in Paris, Way is the category-leading B2B technology for brands to unlock the extraordinary power of experiences. In a world where 76% of consumers would rather spend their money on experiences over material goods, Way provides the technology for brands to meet this rapidly changing consumer behavior.Way emerged in 2020 as a solution for hospitality brands to build brand loyalty and drive new experiential revenue at scale. Since then, industry leaders such as Hyatt Hotels, Graduate Hotels, AutoCamp, Auberge Resort Collection and hundreds of others have leveraged Way’s all-in-one experiential platform to launch and scale unforgettable experiences — from hot air balloon rides above Mexico City to truffle hunting in the French countryside.Way has achieved significant milestones, including a $20 million Series A funding round in late 2022 backed by Tiger Global, MSD Capital (Michael Dell) at a $100m valuation, as it continues to grow triple digits year over year.The team is rapidly expanding and looking for focused, vision-oriented team players and leaders eager to join a fast-paced and dynamic environment where the work isn’t easy but the reward is unmatched as we transform hospitality and experiences globally.
Key Responsibilities
Work with the founding team to bring the company’s vision from idea to realityManage internal and external stakeholders by setting and managing timelines and for implementation project plansMaster the Way product, and be a strategic advisor to your client partners through the entire implementation phase from closed sale to go-liveAchieve a high level of customer satisfaction while continuously serving as a customer advocate throughout their long term partnershipBuild strategic client relationships from a top-down and bottom-up approachOccasional travel for client visitsBasic Qualifications
Bachelor's Degree3+ years of experience in a client-facing role and/or project managementStrong analytical, organizational and problem-solving skillsProficient in data analysis, interpreting results to drive meaningful conclusionsExperience in influencing stakeholders to drive decision-makingCandidates are required to be located in or willing to relocate to Austin, TXYou should be excited about startups and not looking for an easy job - this is a commitment, but it’s a commitment that will set you, and as a byproduct, the company, apart from the packPreferred Qualifications
A genuine interest in the experience economyExcellent written and verbal communication skillsThe ability to thrive in a dynamic, fast-paced start-up environmentVery strong organizational skills and the ability to manage and develop relationships among our hospitality brand partnersThe drive to contribute to a positive team environment and collaborate by always sharing strategies with your peersGoing above and beyond is second natureNice to Have
Proficient in Spanish or FrenchExperience working at a Series A or Series B start-upHotel Industry operator/marketing experienceBenefits
Compensation includes a highly competitive salary, generous equity, medical, dental, and vision coverage paid 100% by the company, 401K benefits, and other travel-related perks$500 Annual Experience Stipend (Can be used at any of our client partners)
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Key Responsibilities
Work with the founding team to bring the company’s vision from idea to realityManage internal and external stakeholders by setting and managing timelines and for implementation project plansMaster the Way product, and be a strategic advisor to your client partners through the entire implementation phase from closed sale to go-liveAchieve a high level of customer satisfaction while continuously serving as a customer advocate throughout their long term partnershipBuild strategic client relationships from a top-down and bottom-up approachOccasional travel for client visitsBasic Qualifications
Bachelor's Degree3+ years of experience in a client-facing role and/or project managementStrong analytical, organizational and problem-solving skillsProficient in data analysis, interpreting results to drive meaningful conclusionsExperience in influencing stakeholders to drive decision-makingCandidates are required to be located in or willing to relocate to Austin, TXYou should be excited about startups and not looking for an easy job - this is a commitment, but it’s a commitment that will set you, and as a byproduct, the company, apart from the packPreferred Qualifications
A genuine interest in the experience economyExcellent written and verbal communication skillsThe ability to thrive in a dynamic, fast-paced start-up environmentVery strong organizational skills and the ability to manage and develop relationships among our hospitality brand partnersThe drive to contribute to a positive team environment and collaborate by always sharing strategies with your peersGoing above and beyond is second natureNice to Have
Proficient in Spanish or FrenchExperience working at a Series A or Series B start-upHotel Industry operator/marketing experienceBenefits
Compensation includes a highly competitive salary, generous equity, medical, dental, and vision coverage paid 100% by the company, 401K benefits, and other travel-related perks$500 Annual Experience Stipend (Can be used at any of our client partners)
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