Richemont
Boutique Manager - Hudson Yards
Richemont, New York, New York, us, 10261
Shaped by our founding story and inspired by the people we work with, we seek individuals who stand up for what they believe in. As a company, we are bold and dynamic, driven by passion and excellence. Together, we think and act future-oriented, continue to innovate, and push boundaries in a traditional industry. With us, you can be your true self. «We Empower, we Exceed, we Engineer».At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.Reports to: Head of RetailMAIN PURPOSE
The IWC Boutique Manager is responsible for leading the business for her/his boutique, achieving the business objectives, leading his/her team by example, and implementing an exceptional service culture in the boutique. The Boutique Manager will lead with passion, integrity, and self-management, aiming to achieve high performance levels and managing all aspects of the boutique business including sales, clients, team, KPI, and operations. The Boutique Manager will play a key brand ambassador role, representing IWC brand values with each team member and each client.KEY RESPONSIBILITIESBusiness Performance & OperationsDrive performance to consistently achieve sales targets and KPIs, maximizing business profitability.Analyze performance to identify business needs. Develop clear action plans to drive the business and performance.Identify new opportunities to continuously grow the business and strive for excellence and ambition.Ensure perfect operations in the BTQ and full compliance with Group & Brand guidelines and policies.Maintain boutique image according to the brand’s standards.Build and maintain strong collaboration within the network as well as the office team.Ensure that the best experience is provided at all times inside and outside of the boutique, fostering a strong client-centric and service mindset amongst the team.Act as the perfect host, creating a warm and welcoming environment for our clients.Always go above and beyond to offer memorable and personalized experiences and foster a similar mindset within the boutique team.Analyze client experience and satisfaction metrics and KPI to ensure constant top performance.Work across client segments to define clear strategies and increase performance in conversion and retention.Animate the boutique through events and activations inside and outside of the boutique, also looking to expand the reach to new clients.People DevelopmentIdentify and recruit new talents, compose and retain a high-performing team.Always lead by example, creating a high-performing and collaborative work environment in the boutique.Conduct in-store training, coaching, and daily briefs.Build individual objectives and development plans.Conduct one-to-one coaching sessions to review performance and provide constructive feedback.Oversee the annual review process for boutique staff, assessing team and individual performances.QUALIFICATIONSStrong communication and interpersonal skills.Strong customer-centric mindset.Business-driven and very analytical.Self-managing.Strong team player.Ability to lead and manage.Strong skills in client experience and client satisfaction.Outgoing and open personality.Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.We Offer – United StatesEmployee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.At Richemont, We Craft the Future!Expected Salary Range: $90,000 to $115,000. Salary will be determined based on relevant skills and experience.Nearest Major Market:
ManhattanNearest Secondary Market:
New York City
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The IWC Boutique Manager is responsible for leading the business for her/his boutique, achieving the business objectives, leading his/her team by example, and implementing an exceptional service culture in the boutique. The Boutique Manager will lead with passion, integrity, and self-management, aiming to achieve high performance levels and managing all aspects of the boutique business including sales, clients, team, KPI, and operations. The Boutique Manager will play a key brand ambassador role, representing IWC brand values with each team member and each client.KEY RESPONSIBILITIESBusiness Performance & OperationsDrive performance to consistently achieve sales targets and KPIs, maximizing business profitability.Analyze performance to identify business needs. Develop clear action plans to drive the business and performance.Identify new opportunities to continuously grow the business and strive for excellence and ambition.Ensure perfect operations in the BTQ and full compliance with Group & Brand guidelines and policies.Maintain boutique image according to the brand’s standards.Build and maintain strong collaboration within the network as well as the office team.Ensure that the best experience is provided at all times inside and outside of the boutique, fostering a strong client-centric and service mindset amongst the team.Act as the perfect host, creating a warm and welcoming environment for our clients.Always go above and beyond to offer memorable and personalized experiences and foster a similar mindset within the boutique team.Analyze client experience and satisfaction metrics and KPI to ensure constant top performance.Work across client segments to define clear strategies and increase performance in conversion and retention.Animate the boutique through events and activations inside and outside of the boutique, also looking to expand the reach to new clients.People DevelopmentIdentify and recruit new talents, compose and retain a high-performing team.Always lead by example, creating a high-performing and collaborative work environment in the boutique.Conduct in-store training, coaching, and daily briefs.Build individual objectives and development plans.Conduct one-to-one coaching sessions to review performance and provide constructive feedback.Oversee the annual review process for boutique staff, assessing team and individual performances.QUALIFICATIONSStrong communication and interpersonal skills.Strong customer-centric mindset.Business-driven and very analytical.Self-managing.Strong team player.Ability to lead and manage.Strong skills in client experience and client satisfaction.Outgoing and open personality.Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.We Offer – United StatesEmployee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.At Richemont, We Craft the Future!Expected Salary Range: $90,000 to $115,000. Salary will be determined based on relevant skills and experience.Nearest Major Market:
ManhattanNearest Secondary Market:
New York City
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