Orange County's Credit Union
Technical Business Analyst II
Orange County's Credit Union, Santa Ana, California, United States, 92725
Orange County’s Credit Union is hiring: Technical Business Analyst II.Why Orange County's Credit Union?
With over 85 years of experience, serving 123,000+ members, and managing $2.5+ billion in assets, we are a premier financial service provider. Our mantra, "Putting People First: Connect, Discover, Deliver & Wow!" is not just a saying—it’s a way of life. On our team, you’ll work closely with leadership to ensure our projects are aligned with our mission to put people first.What We Offer:Base Pay
: Final offer will be determined based on experience, education, training/certifications, and specialized skills.Comprehensive Benefits:
Medical, Dental, and VSP effective day one of employment!Financial Security:
Enjoy peace of mind with life insurance at no cost to you and a robust 401(k) plan where we contribute up to 8%.Work-Life Balance:
Generous days of vacation, seven (7) sick days per year, and paid holidays, you’ll have the time to recharge and pursue your passions.Growth Opportunities:
We believe in your professional and personal development, offering educational grants up to $2,000 per year, step progression opportunities, and annual performance merit increases.Rewarding Work:
Annual discretionary bonus and a supportive work environment that celebrates achievements and fosters collaboration.Make a Difference with Us!
If you’re looking for a rewarding role where you can contribute to a positive work environment and make a difference in the community, we’d love to hear from you. Apply today and join a team that puts people first, values your expertise, and supports your growth.POSITION SUMMARY:Under general supervision, has a leading support role in the building, integration, and maintenance of custom-built software applications and integrations used by both Associates and our Members. The Technical Business Analyst II will act as the bridge between business and technology, working with various business stakeholders to capture user stories and requirements and translating those requirements into functional and technical specifications. This position works in close collaboration with the Product Management team and the Software Engineering and Quality Assurance teams to support the evolution of our digital platforms.ESSENTIAL FUNCTIONS:Collaborate with business stakeholders to identify opportunities to improve systems and processes.Analyze and document current and future business processes, using wireframes, user stories, and formal business requirements documentation, and identify and recommend areas of potential improvement.Interact with Product Teams to ensure functional requirements are sound, complete and consumable by the software engineering and quality assurance teams. This includes ensuring the requirements meet the strategic goals of the organization.Communicate business requirements to the technical team and assist with defining appropriate technical requirements to implement proposed solutions.Facilitate regular Scrum activities, which include leading daily stand-up meetings, managing the team’s sprint backlog, promoting the removal of impediments that block team members from completing tasks, and conducting sprint retrospective meetings.Manage assigned service requests, closely track status, and help prioritize work in order to meet deadlines.Perform and facilitate white box and black box quality assurance testing of code changes to ensure behavior matches documented requirements. To support quality assurance testing, create and maintain regression test scripts.Assist with system support and troubleshooting of supported applications.Construct workflow charts and wireframes for applications; study system capabilities; write specifications.Proactively help identify and resolve production-related system issues, as well as coordinate application maintenance activities in accordance with the organization’s systems development lifecycle.ASSOCIATE EXPECTATIONS:Consistently practices the Service Philosophy of “Put People First” exercising the Connect, Discover, Deliver & Wow components in every encounter with internal and external members, creating extraordinary experiences.Displays behavior that matches the value of Mutual Respect by relating favorably at all levels within the organization.QUALIFICATIONS:Experience/ Training/ Education:BS in Information Systems, or equivalent work experience.3-5 years of experience as a Business Analyst in a technical role, or related certification.3-5 years of experience in software analysis and design or technical business analysis with requirements gathering and formal documentation experience.Financial industry operations experience, particularly within a credit union, preferred.Knowledge/ Skills/ Abilities:Strong analytical skills.Excellent oral and written communication skills with proven ability to understand and explain issues from both a technical and a business functional perspective.Must have personal computer skills and be proficient with Microsoft programs (Word, Excel, Outlook).Detailed knowledge of the Agile Scrum Software Development Lifecycle activities and practices, and the ability to facilitate Scrum activities. Experience with tools such as Jira, Confluence, Gitlab, Azure DevOps, ClickUp, Microsoft 365, and Teams.Demonstrated ability to create wireframes, user stories, process workflows, and business requirements documentation. Experience with Figma is highly desirable.The targeted hourly range is $40.00 Per Hour to $48.00 Per Hour.
Final offer will be determined based on experience, education, training/certifications, and specialized skills.We perform thorough background checks, credit checks and pre-employment drug screening. EOE
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With over 85 years of experience, serving 123,000+ members, and managing $2.5+ billion in assets, we are a premier financial service provider. Our mantra, "Putting People First: Connect, Discover, Deliver & Wow!" is not just a saying—it’s a way of life. On our team, you’ll work closely with leadership to ensure our projects are aligned with our mission to put people first.What We Offer:Base Pay
: Final offer will be determined based on experience, education, training/certifications, and specialized skills.Comprehensive Benefits:
Medical, Dental, and VSP effective day one of employment!Financial Security:
Enjoy peace of mind with life insurance at no cost to you and a robust 401(k) plan where we contribute up to 8%.Work-Life Balance:
Generous days of vacation, seven (7) sick days per year, and paid holidays, you’ll have the time to recharge and pursue your passions.Growth Opportunities:
We believe in your professional and personal development, offering educational grants up to $2,000 per year, step progression opportunities, and annual performance merit increases.Rewarding Work:
Annual discretionary bonus and a supportive work environment that celebrates achievements and fosters collaboration.Make a Difference with Us!
If you’re looking for a rewarding role where you can contribute to a positive work environment and make a difference in the community, we’d love to hear from you. Apply today and join a team that puts people first, values your expertise, and supports your growth.POSITION SUMMARY:Under general supervision, has a leading support role in the building, integration, and maintenance of custom-built software applications and integrations used by both Associates and our Members. The Technical Business Analyst II will act as the bridge between business and technology, working with various business stakeholders to capture user stories and requirements and translating those requirements into functional and technical specifications. This position works in close collaboration with the Product Management team and the Software Engineering and Quality Assurance teams to support the evolution of our digital platforms.ESSENTIAL FUNCTIONS:Collaborate with business stakeholders to identify opportunities to improve systems and processes.Analyze and document current and future business processes, using wireframes, user stories, and formal business requirements documentation, and identify and recommend areas of potential improvement.Interact with Product Teams to ensure functional requirements are sound, complete and consumable by the software engineering and quality assurance teams. This includes ensuring the requirements meet the strategic goals of the organization.Communicate business requirements to the technical team and assist with defining appropriate technical requirements to implement proposed solutions.Facilitate regular Scrum activities, which include leading daily stand-up meetings, managing the team’s sprint backlog, promoting the removal of impediments that block team members from completing tasks, and conducting sprint retrospective meetings.Manage assigned service requests, closely track status, and help prioritize work in order to meet deadlines.Perform and facilitate white box and black box quality assurance testing of code changes to ensure behavior matches documented requirements. To support quality assurance testing, create and maintain regression test scripts.Assist with system support and troubleshooting of supported applications.Construct workflow charts and wireframes for applications; study system capabilities; write specifications.Proactively help identify and resolve production-related system issues, as well as coordinate application maintenance activities in accordance with the organization’s systems development lifecycle.ASSOCIATE EXPECTATIONS:Consistently practices the Service Philosophy of “Put People First” exercising the Connect, Discover, Deliver & Wow components in every encounter with internal and external members, creating extraordinary experiences.Displays behavior that matches the value of Mutual Respect by relating favorably at all levels within the organization.QUALIFICATIONS:Experience/ Training/ Education:BS in Information Systems, or equivalent work experience.3-5 years of experience as a Business Analyst in a technical role, or related certification.3-5 years of experience in software analysis and design or technical business analysis with requirements gathering and formal documentation experience.Financial industry operations experience, particularly within a credit union, preferred.Knowledge/ Skills/ Abilities:Strong analytical skills.Excellent oral and written communication skills with proven ability to understand and explain issues from both a technical and a business functional perspective.Must have personal computer skills and be proficient with Microsoft programs (Word, Excel, Outlook).Detailed knowledge of the Agile Scrum Software Development Lifecycle activities and practices, and the ability to facilitate Scrum activities. Experience with tools such as Jira, Confluence, Gitlab, Azure DevOps, ClickUp, Microsoft 365, and Teams.Demonstrated ability to create wireframes, user stories, process workflows, and business requirements documentation. Experience with Figma is highly desirable.The targeted hourly range is $40.00 Per Hour to $48.00 Per Hour.
Final offer will be determined based on experience, education, training/certifications, and specialized skills.We perform thorough background checks, credit checks and pre-employment drug screening. EOE
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