FastTek Global
Senior Application Developer (Customer Service Team) #991319
FastTek Global, Lansing, Michigan, United States,
Okemos, MichiganSenior Application Developer (Customer Service Team) #991319
The ideal candidate should have at least 5 years of experience in one or more of the following:Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)Software development in an object-oriented programming language; ability to design, develop and support advanced IVR applications.Knowledge of PBX architecture, telecommunication network services, and contact center systems.Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems.Strong understanding of contact center operation, including key metrics and workforce management needs.Experience with management and development of speech recognition systems and grammars.Working knowledge of Genesys Cloud is a plus.Additional Info:At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Doing the right thing is our mantra. We act responsibly, give back to the communities we serve, and have a little fun along the way. We have been doing this with pride, dedication, and plain, old-fashioned hard work for 24 years!FastTek Global is a financially strong, privately held company that is 100% consultant and client focused. We've differentiated ourselves by being fast, flexible, creative, and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:Medical and Dental (FastTek pays majority of the medical program)VisionPersonal Time Off (PTO) ProgramLong Term Disability (100% paid)Life Insurance (100% paid)401(k) with immediate vesting and 3% (of salary) dollar-for-dollar matchPlus, we have a lucrative employee referral program and an employee recognition culture. FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, and 2022!
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The ideal candidate should have at least 5 years of experience in one or more of the following:Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)Software development in an object-oriented programming language; ability to design, develop and support advanced IVR applications.Knowledge of PBX architecture, telecommunication network services, and contact center systems.Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems.Strong understanding of contact center operation, including key metrics and workforce management needs.Experience with management and development of speech recognition systems and grammars.Working knowledge of Genesys Cloud is a plus.Additional Info:At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Doing the right thing is our mantra. We act responsibly, give back to the communities we serve, and have a little fun along the way. We have been doing this with pride, dedication, and plain, old-fashioned hard work for 24 years!FastTek Global is a financially strong, privately held company that is 100% consultant and client focused. We've differentiated ourselves by being fast, flexible, creative, and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:Medical and Dental (FastTek pays majority of the medical program)VisionPersonal Time Off (PTO) ProgramLong Term Disability (100% paid)Life Insurance (100% paid)401(k) with immediate vesting and 3% (of salary) dollar-for-dollar matchPlus, we have a lucrative employee referral program and an employee recognition culture. FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, and 2022!
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