Bristol-Myers Squibb
Business Analyst, Patient Operations Product Team
Bristol-Myers Squibb, New Brunswick, New Jersey, us, 08933
Business Analyst, Patient Operations Product Team
Working with UsChallenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.The Cell Therapy Digital Platform (CTDP) is a collection of heavily integrated processes and IT systems to enable the vein-to-vein patient treatment process.Job Description:Patient Operations Business Analyst will be responsible to drive requirements analysis for technical capabilities required by the Global Patient Operations Team (GPO). The team is looking for a functional Analyst with prominent experience on Salesforce technologies.Key responsibilities include:Work collaboratively with POSI team to manage relationships and expectations.Drive end to end documentation (planning to release) of user stories for GPS releases in Jira.Collaborate regularly with a diverse range of internal teams including scheduling, partners, product management and provide guidance on documenting business requirements in user stories.Functional verification of user stories before passing it to the testing team.Collaborate with BMS Hyderabad team on user stories, requirements clarification, in-sprint refinement, sprint demos.Collaborate with technical and integration team on integration mapping.Salesforce and Integration defect triage and helping technical resources on defect management.Participate in grooming sessions with business and IT teams.Participate in requirements and design sessions with cross functional teams as a Global Patient Services (GPS) functional SME.Work closely with the (GPS) technical architect and delivery team to hand off requirements and provide explanation as needed.Collaborate with the HYD BMS Salesforce development team to provide explanation on requirements as needed.Provide cross functional business and functional leadership for GPS application and participate in the IT intake process steps.SME for GPS functionality and provide guidance on how to shape future roadmap.Qualifications & Experience:Requires knowledge applicable to a wide range of work in own function and thorough knowledge of other functions, typically gained through a university degree and 3-5 years of experience.Work experience in Salesforce applications as a business analyst or technical analyst is preferred.Ability to work in a global environment and work with co-workers in different time-zones.Ability to work in a matrix organization and drive decision making.Ability to manage business process analysis and improvement, including benefit estimation and post-implementation metrics.Creates business cases to support funding approvals, including the level of effort/cost required to implement solutions/services, and facilitate risk assessments.Working knowledge of Jira to maintain and manage user stories.Product management and stakeholder management experience.Strong oral and written communication skills.Ability to work in an agile delivery environment.Proven ability to lead initiatives related to continuous improvement.Ability to influence stakeholders across a variety of different business organizations.Proven ability to package information and data that tells a story and provides insight to a broader problem.Frequently interacts with other internal and external stakeholders regarding operational decisions and business requirements.Demonstrates a focus on improving processes, structures, and knowledge within the team.Stays current with emerging trends in specialty area.Proactive and able to identify improvements to address reoccurring issues.Commitment and passion to identify true root causes and communicate effectively cross-functionally.Experience working within a GxP environment preferred.Salesforce Certified Administrator or Advanced Administrator certification(s) preferred.Why You Should ApplyAround the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion, and integrity bring out the highest potential of each of our colleagues.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
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Working with UsChallenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.The Cell Therapy Digital Platform (CTDP) is a collection of heavily integrated processes and IT systems to enable the vein-to-vein patient treatment process.Job Description:Patient Operations Business Analyst will be responsible to drive requirements analysis for technical capabilities required by the Global Patient Operations Team (GPO). The team is looking for a functional Analyst with prominent experience on Salesforce technologies.Key responsibilities include:Work collaboratively with POSI team to manage relationships and expectations.Drive end to end documentation (planning to release) of user stories for GPS releases in Jira.Collaborate regularly with a diverse range of internal teams including scheduling, partners, product management and provide guidance on documenting business requirements in user stories.Functional verification of user stories before passing it to the testing team.Collaborate with BMS Hyderabad team on user stories, requirements clarification, in-sprint refinement, sprint demos.Collaborate with technical and integration team on integration mapping.Salesforce and Integration defect triage and helping technical resources on defect management.Participate in grooming sessions with business and IT teams.Participate in requirements and design sessions with cross functional teams as a Global Patient Services (GPS) functional SME.Work closely with the (GPS) technical architect and delivery team to hand off requirements and provide explanation as needed.Collaborate with the HYD BMS Salesforce development team to provide explanation on requirements as needed.Provide cross functional business and functional leadership for GPS application and participate in the IT intake process steps.SME for GPS functionality and provide guidance on how to shape future roadmap.Qualifications & Experience:Requires knowledge applicable to a wide range of work in own function and thorough knowledge of other functions, typically gained through a university degree and 3-5 years of experience.Work experience in Salesforce applications as a business analyst or technical analyst is preferred.Ability to work in a global environment and work with co-workers in different time-zones.Ability to work in a matrix organization and drive decision making.Ability to manage business process analysis and improvement, including benefit estimation and post-implementation metrics.Creates business cases to support funding approvals, including the level of effort/cost required to implement solutions/services, and facilitate risk assessments.Working knowledge of Jira to maintain and manage user stories.Product management and stakeholder management experience.Strong oral and written communication skills.Ability to work in an agile delivery environment.Proven ability to lead initiatives related to continuous improvement.Ability to influence stakeholders across a variety of different business organizations.Proven ability to package information and data that tells a story and provides insight to a broader problem.Frequently interacts with other internal and external stakeholders regarding operational decisions and business requirements.Demonstrates a focus on improving processes, structures, and knowledge within the team.Stays current with emerging trends in specialty area.Proactive and able to identify improvements to address reoccurring issues.Commitment and passion to identify true root causes and communicate effectively cross-functionally.Experience working within a GxP environment preferred.Salesforce Certified Administrator or Advanced Administrator certification(s) preferred.Why You Should ApplyAround the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion, and integrity bring out the highest potential of each of our colleagues.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
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