Alert Alarm Hawaii
Call Center Operator
Alert Alarm Hawaii, Honolulu, Hawaii, United States, 96814
Careers At Alert Alarm and National Fire Protection (Alert Alarm)Join our team and make an impact in the Fire and Security industry! We are seeking highly motivated individuals who are passionate about making a difference. Select a job opening below to apply directly through our application portal.Alert Holdings Group LLC has built a reputation as a full-service life and safety provider of the highest quality products and services since 1962. With offices on Oahu, Maui, Big Island, and Kauai we are able to provide standardized services statewide for life and safety systems like none other. We protect nearly 33,000 residential and commercial customers.About the Role:The Call Center Operator provides security alarm service to ensure all security features are in order and properly functioning and to diagnose malfunctions.Status :
Full-Time, Non-exemptDuties and Responsibilities:Notify customers of alarm and or issues with their systems.Dispatch police, fire or guard service as necessary.Video monitoring.Process inbound phone calls from customers and employees.Accurately document events for historical records.Answer inquiries by clarifying information; research, locate and provide information.Resolve problems by researching issues; exploring answers and alternative solutions.Protect the integrity of Alert Alarm and their customers.Qualifications:High school diploma or equivalent.Excellent communication skills, both verbal and written.Strong problem-solving abilities.Attention to detail and strong documentation skills.Familiarity with call center software and CRM systems preferred.Ability to handle high call volumes.Strong problem-solving and decision-making abilities.A commitment to maintaining the highest standards of security and customer service.Work Requirements:Onsite positionAbility to work flexible days and hours, including weekends, holidays, and nightshift.Shift : 6:00 am to 2:30 pm and 2:00 pm to 10:30 pm.Initial Training : 8:00 am to 4:30 pm or 1:30 pm to 10:00 pm (4-6 weeks).This job requires sitting for extended periods of time in an air-conditioned facility.This job involves using a computer for extended periods of time.Daily use of headsets to communicate with customers.Answering calls, typing, and navigating computer systems will involve repetitive movements.The Alert Alarm Benefit:Compensation starts at $17/hour.We offer a full benefits package including health, dental and eye insurance, Short Term Disability, Life Insurance, a 401k savings plan, paid-time-off benefits, training, opportunities for growth and development, and a team that cares about you. We even offer pet insurance!EEOC Statement:Alert Alarm Hawaii provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Full-Time, Non-exemptDuties and Responsibilities:Notify customers of alarm and or issues with their systems.Dispatch police, fire or guard service as necessary.Video monitoring.Process inbound phone calls from customers and employees.Accurately document events for historical records.Answer inquiries by clarifying information; research, locate and provide information.Resolve problems by researching issues; exploring answers and alternative solutions.Protect the integrity of Alert Alarm and their customers.Qualifications:High school diploma or equivalent.Excellent communication skills, both verbal and written.Strong problem-solving abilities.Attention to detail and strong documentation skills.Familiarity with call center software and CRM systems preferred.Ability to handle high call volumes.Strong problem-solving and decision-making abilities.A commitment to maintaining the highest standards of security and customer service.Work Requirements:Onsite positionAbility to work flexible days and hours, including weekends, holidays, and nightshift.Shift : 6:00 am to 2:30 pm and 2:00 pm to 10:30 pm.Initial Training : 8:00 am to 4:30 pm or 1:30 pm to 10:00 pm (4-6 weeks).This job requires sitting for extended periods of time in an air-conditioned facility.This job involves using a computer for extended periods of time.Daily use of headsets to communicate with customers.Answering calls, typing, and navigating computer systems will involve repetitive movements.The Alert Alarm Benefit:Compensation starts at $17/hour.We offer a full benefits package including health, dental and eye insurance, Short Term Disability, Life Insurance, a 401k savings plan, paid-time-off benefits, training, opportunities for growth and development, and a team that cares about you. We even offer pet insurance!EEOC Statement:Alert Alarm Hawaii provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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