Minnesota League of Credit Unions
Branch Manager
Minnesota League of Credit Unions, Alexandria, Minnesota, United States, 56308
At Affinity Plus , every employee understands how their work affects our members' experience, and we strive to provide an experience that can't be found anywhere else. Great service starts with great employees, and that is why we focus on providing not only the best place our members will ever bank but the best place our employees will ever work. Between our one-of-a-kind culture, incredible benefits, and work/life balance, we believe you will feel the Affinity Plus difference.Position Overview:
The Branch/Contact Center Manager I is responsible for providing leadership support and managing the day-to-day operations in a branch or channel. This role is instrumental in ensuring employees are engaged and providing the best experience for our members. Additionally, the Branch/Contact Center Manager is accountable for the daily branch operations including scheduling to ensure staffing levels meet member needs, addressing and coaching employees through more complex member issues, and conducting branch/contact center verification reports. This role is also accountable for building rapport with members and the community.Duties and Responsibilities:Provide on-site and remote leadership of all aspects of daily operational activities of the branch/contact center.Create and foster team connections and belonging by building positive and connective relationships.Innovate and lead through change by seeking out and being open to new ways of approaching problems; try new approaches.Responsible for creating and managing branch/contact center schedules and ensuring staffing levels meet member needs.Make decisions in alignment with our values and mission in relation to employees, members, goals, revenues, and expenses; be comfortable working within the gray, not having all the information.Interview, hire, coach, train, and develop employees to successfully meet role expectations and expertise in partnership with their direct leader.Assist employees or members in solving complex account issues and escalated situations.Ensure branch/contact center compliance with all Credit Union policies and procedures, state and federal laws, and regulations.Conduct and complete monthly branch verification reports.Prepare and deliver written performance evaluations and performance actions.Drive team performance and engagement by conducting frequent team meetings and individual employee dialogs; ensure employees are informed of organizational news, changes in operational policy and procedures, and are focused on member service and organizational results.Actively participate in community-based/business development activities within communities to promote awareness of Affinity Plus.Have the knowledge, skill, and ability to perform in the capacity of any member-facing position to support member needs.Take accountability for oneself and hold self accountable in performance, development, etc.Provide support based on area to organizational initiatives involving promotions, projects, and goals for the area, leading Omni Channel experience in the area, etc.Participate in local and statewide leadership development meetings.Other duties as assigned.Qualifications and Skills:2+ years of proven, progressive leadership experience.B.S./B.A. degree in business, finance, or related field preferred or equivalent experience.Experience in consumer lending, checking/savings accounts, IRAs, CDs, and other credit union products preferred.Ability to provide on-site leadership to a team in a small-sized market/team.Knowledge and understanding of State and Federal laws pertaining to the Credit Union Industry.Ability to effectively coach, lead, and motivate employees to achieve results.Strong analytical skills required with a high degree of accuracy.Aptitude to work independently as well as part of a team and ability to collaborate with others.Strong verbal and written communication skills.Time management skills and the ability to prioritize workload based on department and member needs.Flexibility to adapt and succeed in a dynamic environment.Sitting 70-75% and standing 25-30%.Working at a computer 90% of the day.Bending, twisting, kneeling, stooping, or crouching when appropriate, on occasion.Repetitive movements, including but not limited to typing, mousing, phones, etc.Lift, carry, push or pull up to approx. 50 pounds (supplies, etc.).Requires face-to-face interaction and/or coordination of work with other employees and departments, and in-person interaction.Required Work Schedule:
Monday–Friday, with rotating Saturdays. Consistent and reliable attendance is a required essential function of this role to meet the needs of the department/team and organization.
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The Branch/Contact Center Manager I is responsible for providing leadership support and managing the day-to-day operations in a branch or channel. This role is instrumental in ensuring employees are engaged and providing the best experience for our members. Additionally, the Branch/Contact Center Manager is accountable for the daily branch operations including scheduling to ensure staffing levels meet member needs, addressing and coaching employees through more complex member issues, and conducting branch/contact center verification reports. This role is also accountable for building rapport with members and the community.Duties and Responsibilities:Provide on-site and remote leadership of all aspects of daily operational activities of the branch/contact center.Create and foster team connections and belonging by building positive and connective relationships.Innovate and lead through change by seeking out and being open to new ways of approaching problems; try new approaches.Responsible for creating and managing branch/contact center schedules and ensuring staffing levels meet member needs.Make decisions in alignment with our values and mission in relation to employees, members, goals, revenues, and expenses; be comfortable working within the gray, not having all the information.Interview, hire, coach, train, and develop employees to successfully meet role expectations and expertise in partnership with their direct leader.Assist employees or members in solving complex account issues and escalated situations.Ensure branch/contact center compliance with all Credit Union policies and procedures, state and federal laws, and regulations.Conduct and complete monthly branch verification reports.Prepare and deliver written performance evaluations and performance actions.Drive team performance and engagement by conducting frequent team meetings and individual employee dialogs; ensure employees are informed of organizational news, changes in operational policy and procedures, and are focused on member service and organizational results.Actively participate in community-based/business development activities within communities to promote awareness of Affinity Plus.Have the knowledge, skill, and ability to perform in the capacity of any member-facing position to support member needs.Take accountability for oneself and hold self accountable in performance, development, etc.Provide support based on area to organizational initiatives involving promotions, projects, and goals for the area, leading Omni Channel experience in the area, etc.Participate in local and statewide leadership development meetings.Other duties as assigned.Qualifications and Skills:2+ years of proven, progressive leadership experience.B.S./B.A. degree in business, finance, or related field preferred or equivalent experience.Experience in consumer lending, checking/savings accounts, IRAs, CDs, and other credit union products preferred.Ability to provide on-site leadership to a team in a small-sized market/team.Knowledge and understanding of State and Federal laws pertaining to the Credit Union Industry.Ability to effectively coach, lead, and motivate employees to achieve results.Strong analytical skills required with a high degree of accuracy.Aptitude to work independently as well as part of a team and ability to collaborate with others.Strong verbal and written communication skills.Time management skills and the ability to prioritize workload based on department and member needs.Flexibility to adapt and succeed in a dynamic environment.Sitting 70-75% and standing 25-30%.Working at a computer 90% of the day.Bending, twisting, kneeling, stooping, or crouching when appropriate, on occasion.Repetitive movements, including but not limited to typing, mousing, phones, etc.Lift, carry, push or pull up to approx. 50 pounds (supplies, etc.).Requires face-to-face interaction and/or coordination of work with other employees and departments, and in-person interaction.Required Work Schedule:
Monday–Friday, with rotating Saturdays. Consistent and reliable attendance is a required essential function of this role to meet the needs of the department/team and organization.
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