Zuckerberg San Francisco General
Public Safety Communications Dispatcher - Department of Emergency Management (82
Zuckerberg San Francisco General, San Francisco, California, United States, 94199
Public Safety Communications Dispatcher - Department of Emergency Management (8238)
Full-timeCertification Rule: Rule of the ListWork Hours: OtherJob Code and Title: 8238-Public Safety Communications DispatcherFill Type: Permanent Civil ServiceLateral Transfer: Salary Step is based on experience and trainingCompensation Range: $108,004-$137,852 annuallyRecruitment ID: X00062For more information about the Department of Emergency Management (DEM), please visit:
http://www.sfdem.org/ .Under general supervision, a Public Safety Communications Dispatcher ("Dispatcher") receives incoming emergency (9-1-1) and non-emergency telephone calls from both the public and public safety agencies. This position dispatches police, fire, and emergency medical services (EMS) field units to respond to emergency and non-emergency calls for service over a two-way radio system utilizing a computer-aided dispatch system.DEM's Division of Emergency Communications operates 24 hours a day, 7 days a week, 365 days a year. Dispatchers may be assigned to work various schedules which include day shift, swing shift, night shift, weekends, holidays, and overtime. Dispatchers work 8-hour or 10-hour shifts (or longer) and must be willing and able to respond, report, and mobilize as necessary.Essential duties include:Receives emergency and non-emergency calls and efficiently gathers, evaluates, prioritizes, and documents information from callers.Dispatches police, fire, and EMS field units to specific locations using a computer-aided dispatch system, multiple video display terminals, two-way radio dispatch console, and related equipment.Evaluates incoming reports of police, fire, and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel.Monitors, coordinates, and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus.Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for police, fire, or medical service assistance; maintains confidentiality of information.Maintains familiarity with area geography including major streets and buildings; recognizes circumstances that may pose hazards to public safety field units and the public.Maintains up-to-date understanding of public safety policies and procedures for the Department of Emergency Management, police, fire, EMS, and other emergency service providers.Responds to routine and non-routine inquiries regarding police, fire, or emergency medical services; properly classifies and prioritizes any report or complaint and determines appropriate course of action; provides appropriate referrals as necessary.Works various shifts, including day shift, swing shift, night shift, weekends, holidays, and overtime.Working Conditions: Dispatchers work in a fast-paced, highly stressful, and confined environment.Minimum Qualifications:Possession of a high school diploma or equivalent (GED or High School Proficiency Examination);Two years of experience in a public contact position providing information and/or service, or in a position where the primary responsibility is interacting with people.Substitution:Completion of 30 semester units or 45 quarter units of coursework from an accredited college or university may substitute for 1 year of the required experience.Selection Procedures:Supplemental Questionnaire (Qualifying): Applicants are required to complete a questionnaire as part of the online application process that is designed to obtain specific information regarding an applicant's experience in relation to the minimum qualifications for this position.Performance Examination (Weight: Pass/Fail): Candidates who meet the minimum qualifications will be invited to participate in an online Performance Examination designed to measure aptitude for performing Dispatcher work.Continuous Eligible List: Candidates who meet the minimum qualifications and receive a passing score on the exam will have their names placed on the eligible list.How to Apply:Applications are
only
accepted through an online process. Select “Apply Now” and follow instructions on the screen. Applicants will receive a confirmation email that their application has been received for every application submitted.The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
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Full-timeCertification Rule: Rule of the ListWork Hours: OtherJob Code and Title: 8238-Public Safety Communications DispatcherFill Type: Permanent Civil ServiceLateral Transfer: Salary Step is based on experience and trainingCompensation Range: $108,004-$137,852 annuallyRecruitment ID: X00062For more information about the Department of Emergency Management (DEM), please visit:
http://www.sfdem.org/ .Under general supervision, a Public Safety Communications Dispatcher ("Dispatcher") receives incoming emergency (9-1-1) and non-emergency telephone calls from both the public and public safety agencies. This position dispatches police, fire, and emergency medical services (EMS) field units to respond to emergency and non-emergency calls for service over a two-way radio system utilizing a computer-aided dispatch system.DEM's Division of Emergency Communications operates 24 hours a day, 7 days a week, 365 days a year. Dispatchers may be assigned to work various schedules which include day shift, swing shift, night shift, weekends, holidays, and overtime. Dispatchers work 8-hour or 10-hour shifts (or longer) and must be willing and able to respond, report, and mobilize as necessary.Essential duties include:Receives emergency and non-emergency calls and efficiently gathers, evaluates, prioritizes, and documents information from callers.Dispatches police, fire, and EMS field units to specific locations using a computer-aided dispatch system, multiple video display terminals, two-way radio dispatch console, and related equipment.Evaluates incoming reports of police, fire, and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel.Monitors, coordinates, and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus.Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for police, fire, or medical service assistance; maintains confidentiality of information.Maintains familiarity with area geography including major streets and buildings; recognizes circumstances that may pose hazards to public safety field units and the public.Maintains up-to-date understanding of public safety policies and procedures for the Department of Emergency Management, police, fire, EMS, and other emergency service providers.Responds to routine and non-routine inquiries regarding police, fire, or emergency medical services; properly classifies and prioritizes any report or complaint and determines appropriate course of action; provides appropriate referrals as necessary.Works various shifts, including day shift, swing shift, night shift, weekends, holidays, and overtime.Working Conditions: Dispatchers work in a fast-paced, highly stressful, and confined environment.Minimum Qualifications:Possession of a high school diploma or equivalent (GED or High School Proficiency Examination);Two years of experience in a public contact position providing information and/or service, or in a position where the primary responsibility is interacting with people.Substitution:Completion of 30 semester units or 45 quarter units of coursework from an accredited college or university may substitute for 1 year of the required experience.Selection Procedures:Supplemental Questionnaire (Qualifying): Applicants are required to complete a questionnaire as part of the online application process that is designed to obtain specific information regarding an applicant's experience in relation to the minimum qualifications for this position.Performance Examination (Weight: Pass/Fail): Candidates who meet the minimum qualifications will be invited to participate in an online Performance Examination designed to measure aptitude for performing Dispatcher work.Continuous Eligible List: Candidates who meet the minimum qualifications and receive a passing score on the exam will have their names placed on the eligible list.How to Apply:Applications are
only
accepted through an online process. Select “Apply Now” and follow instructions on the screen. Applicants will receive a confirmation email that their application has been received for every application submitted.The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
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