Zones, LLC
Help Desk Analyst II
Zones, LLC, Boston, Massachusetts, us, 02298
Position Details:Term:
6 - 12 month contract - option to renewLocation:
Onsite in Cambridge, MA 02142Hours:
Mon-Friday 8-5pm local time.Pay:
Up to $38.46/hr + benefits.What you'll do as the Help Desk Analyst II:Be the first point of escalation for tickets from the Tier 1 team.Maintain the onsite Tech Bar hub.Provide in-person support of user issues and escalations to the team as needed.Troubleshoot hardware, software, and access/permissions issues.Troubleshoot issues with integrated systems.Manage shipping and receiving equipment to/from remote workers.Provide asset management and reconciliation services.Establish relationships with all internal Technology Teams to transition additional tasks as needed.Continue maintenance of the knowledge transfer documents.What you'll bring to the table:Minimum of Associates Degree preferred in computer/IT related field and 2+ years experience in a technical support role.Self-discipline and ability to prioritize tasks to meet deadlines.Excellent problem-solving skills and determination to resolve issues.Attention to detail to detect errors and glitches.Great communication skills to explain technical concepts to non-technical customers.Passion for technology and staying up to date on tech developments.Ability to configure and troubleshoot email clients such as Microsoft Outlook.In-depth knowledge of various hardware and software platforms, including Microsoft Windows and MAC OS.In-depth knowledge of the Microsoft O365 suite of applications.Experience with ticketing software.Familiarity with EDR/anti-virus/Malware protection management.Google Workspace awareness/experience preferred.Google Meet experience preferred.Logitech knowledge preferred but not required.At Zones, work is more than a job – with exciting careers with a global team who are client-centric, have a passion for tech, and embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
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6 - 12 month contract - option to renewLocation:
Onsite in Cambridge, MA 02142Hours:
Mon-Friday 8-5pm local time.Pay:
Up to $38.46/hr + benefits.What you'll do as the Help Desk Analyst II:Be the first point of escalation for tickets from the Tier 1 team.Maintain the onsite Tech Bar hub.Provide in-person support of user issues and escalations to the team as needed.Troubleshoot hardware, software, and access/permissions issues.Troubleshoot issues with integrated systems.Manage shipping and receiving equipment to/from remote workers.Provide asset management and reconciliation services.Establish relationships with all internal Technology Teams to transition additional tasks as needed.Continue maintenance of the knowledge transfer documents.What you'll bring to the table:Minimum of Associates Degree preferred in computer/IT related field and 2+ years experience in a technical support role.Self-discipline and ability to prioritize tasks to meet deadlines.Excellent problem-solving skills and determination to resolve issues.Attention to detail to detect errors and glitches.Great communication skills to explain technical concepts to non-technical customers.Passion for technology and staying up to date on tech developments.Ability to configure and troubleshoot email clients such as Microsoft Outlook.In-depth knowledge of various hardware and software platforms, including Microsoft Windows and MAC OS.In-depth knowledge of the Microsoft O365 suite of applications.Experience with ticketing software.Familiarity with EDR/anti-virus/Malware protection management.Google Workspace awareness/experience preferred.Google Meet experience preferred.Logitech knowledge preferred but not required.At Zones, work is more than a job – with exciting careers with a global team who are client-centric, have a passion for tech, and embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
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