(USA) Director, Technology Operations

Position Summary:Financial Management: Requires knowledge of financial management tools and processes; budgeting and internal and external program communication tools and processes to create, manage, monitor program budget. Provide estimation/budgeting inputs to business cases, Annual Operating Plans (AOPs)/Long Range Plans (LRPs). Monitor delivery schedules and cost expenditure for the program. Project the ROI of future programs.Program Definition: Requires knowledge of program management techniques, tools, and frameworks; benefits analysis; program planning tools and techniques. To understand business requirements and priorities to define an integrated plan for implementation of large-scale organizational program (10+ vertical tracks). Define the charter, statement of work, module owners, and performance measurement baselines for all modules within the program. Apply understanding of operational and financial factors that drive organizational success and the interdependencies between business functions to recommend solutions that work across business units/functions.Influencing and Building Stakeholder Consensus: Requires knowledge of verbal/non-verbal behaviors; application and allocation of business communication styles/techniques in ambiguous and challenging situations; communication channels/mediums; interpersonal skills and universal relationship building with the ability to connect seemingly unconnected parties; influencing styles. To communicate articulately and concisely in stakeholder meetings involving multiple teams. Convey complex information and address ambiguity for robust technology development. Build productive, collaborative relationships with stakeholders. Influence team and stakeholders to take meaningful action with sound recommendations. Independently prepare clear, concise, logically structured and meaningful reports/material based on facts. Seek and provide constructive feedback, anticipate needs/questions, respond appropriately.Technology Landscape Awareness: Requires knowledge of understanding of technology strategy and its linkages to domain; basic understanding of existing and upcoming systems, technologies, and trends; product technical information; basic understanding of domain-specific market standards; basic understanding of methodologies and tools, processes, checkpoints. To develop, evaluate, and implement proposed scenarios for projects and initiatives. Provide tech insights to influence stakeholder decision making. Translate business unit/domain requirements into strategies, initiatives, and projects and align them to business strategy and objectives, and drive the execution of deliverables. Demonstrate practical knowledge of multiple business units/organizations. Build and articulate the business case and return on investment and deliver work that has demonstrable value. Challenge technology assumptions on topics related to one's domain of expertise. Develop new organization-wide processes and ways of working related to one's domain of expertise. Teach and guide others on best practices.Program Estimation: Requires knowledge of program estimation tools and techniques; risk assessment and mitigation tools and techniques. To distribute allocated budget for the program across multiple projects and ensure optimum resource allocation. Identify potential risks for successful completion of the programs. Design multiple response plans through scenario planning for the identified risks for multiple projects within the program. Define measures and milestones for tracking and review of program success.Program Monitoring and Control: Requires knowledge of program monitoring and control tools and processes; internal and external program reporting and logging tools and processes to decompose performance metrics for the program into measures for different projects. Track progress of the program and develop forecasts to overcome anticipated risks. Guide the implementation and use of program management tools and development of processes to improve the throughput, efficiency, and effectiveness of programs.Business Operations: Requires knowledge of organization KPIs; assessment techniques. To design the organization's planning processes and decision-making channels. Explain advantages and risks of using business simulations for critical business decisions. Explain business issues and trends of own business unit as compared to other business units. Develop business cases for own function; reviews and critiques cases for other functions. Demonstrate a big picture understanding of the business, its interrelationships, and priorities. Display strong foundation of business fundamentals, measurement, and business finance. Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning. Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent. Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy. Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.Minimum Qualifications:Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years’ experience in project management, program management, program operations, or related area.8 years’ experience in project management, program management, program operations, or related area.3 years’ supervisory experience.Preferred Qualifications:Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area.Knowledge in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.Primary Location:

702 Sw 8Th St, Bentonville, AR 72716, United States of America

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