TEAM Software Inc.
Customer Success Manager
TEAM Software Inc., Trenton, New Jersey, United States,
WorkWave is the leading provider of cloud-based software solutions to pest control, lawn care, landscape management, and other green industries. Our special sauce is our team: We’re a group of makers, doers, creative thinkers, and hard workers, and we’re always looking for individuals who embrace those ideals to come and help us grow. When you become a part of this company, you’ll become part of a dynamic, friendly, fun, and forward-looking community.TEAM Software (APAC) by Workwave is currently looking to hire an experienced Customer Success Manager. This role is responsible for ensuring new and existing clients receive the tools and support they need to achieve their strategic business goals. This duties include but are not limited to implementation and deployment, onboarding, nurturing, growing customer relationships, and finding ways to drive more value from the products and services that our customers have purchased. This role is also responsible for driving initiatives that improve the overall customer experience, and serving as the vital nexus between the customer and product team, ensuring our products continually evolve to meet growing customer needs and market demands. The Customer Success Manager will be responsible for managing clients across Small to Enterprise companies.WHAT YOU'LL DO:
Work collaboratively with sales to ensure a smooth handover and onboarding process that exceeds customer expectationsMonitor, facilitate and drive adoption through mapping product features to business needsLaunch pilot programs, developing success plans and metrics as part of onboardingManage project implementations, including running product training for nominated user groupsEducate customers on terminology, features and the benefits of our productsManage the customer support channels and escalating issues through to the Senior Customer Success Manager or Head of Customer Success for resolutionIdentify up-sell and cross-sell opportunities and working with sales to continually grow accountsSupport customer billing and renewalsWHAT YOU'LL BRING:
Bachelor’s degree in business related field1-3 years experience in Service, Account Management or related roles (preferably in a SaaS industry)Ability to work collaboratively with different teams simultaneouslyPrevious project management skills and experience with implementations, including running product training for nominated user groupsExceptional verbal and written communication skills; with the ability to run meetings, run training sessions and execute high-quality presentationsStrong organizational and interpersonal skills
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Work collaboratively with sales to ensure a smooth handover and onboarding process that exceeds customer expectationsMonitor, facilitate and drive adoption through mapping product features to business needsLaunch pilot programs, developing success plans and metrics as part of onboardingManage project implementations, including running product training for nominated user groupsEducate customers on terminology, features and the benefits of our productsManage the customer support channels and escalating issues through to the Senior Customer Success Manager or Head of Customer Success for resolutionIdentify up-sell and cross-sell opportunities and working with sales to continually grow accountsSupport customer billing and renewalsWHAT YOU'LL BRING:
Bachelor’s degree in business related field1-3 years experience in Service, Account Management or related roles (preferably in a SaaS industry)Ability to work collaboratively with different teams simultaneouslyPrevious project management skills and experience with implementations, including running product training for nominated user groupsExceptional verbal and written communication skills; with the ability to run meetings, run training sessions and execute high-quality presentationsStrong organizational and interpersonal skills
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