Capital One
Senior Director, Learning & Development
Capital One, Mc Lean, Virginia, us, 22107
Senior Director, Learning & DevelopmentOverview:
Are you an HR leader who thrives in developing strategies to take learning and leadership to the next level? Do you believe in the power of great learning experiences, and great leaders, to create next level business results? Do you have a track record of building diverse, inclusive, and high performing teams? These are among the key qualities we seek in our next Senior Director of Learning & Development. If you are a strategic, values driven, innovative, and intellectually rigorous leader who loves solving problems in a consultative way, leading teams with heart and humility, and delivering on an inspiring vision, we encourage you to apply!
At Capital One, we believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. This role will drive forward the work of best-in-class Learning professionals who enable game-changing business results by providing cutting edge programs and solutions. Here at Capital One, you have the opportunity to work in an environment in which the business truly values the strategic learning partnership to unleash greatness in our associates.
The Senior Director, Learning & Development will serve as a driving influencer and champion on the Learning & Development (Capital One U) leadership team alongside 5 other senior leaders, charting the direction of our organization of ~300 learning professionals. In doing so we will jointly define the cutting-edge futures for more than 50,000 Associates across Capital One. This individual will also have direct management of a functional tower. You will influence, reimagine, and refine impact across key Learning domains: onboarding, Student and Grads programs, competency development, internal mobility, technical curricular colleges aligned to high growth job families, leadership and executive development, and/or line of business learning teams. This position requires a strategic and forward thinker, a problem solver, relationship builder and bold innovator.
What you will bring to the role:
Ability to break down some of the highest priority, business critical issues
Capacity to assess where the leverage is for L&D and resolve challenges with structured approaches and frameworks
Ability to establish and leverage operational and quality standards across the organization
Ability to flex style with business leaders, learning and non-learning professionals, and subject matter experts in tech, product, and lines of business across outcomes (e.g., brainstorming, decision-making, briefings)
Ability to work backwards from a workforce plan and guide the development of curricula
Customer centricity
Deep business acumen to use learning as a lever to drive business results
Data literacy, visualization, and experience measuring outcomes
Forward lean in technology and automation
Key Responsibilities:
Build strong relationships and consult with business leaders, HR partners, and L&D teammates to deliver learning strategies and experiences that meet people where they are and bring them forward on their journey
Bring proven practices from design thinking, adult learning theory, and innovation to pilot and test new approaches that can generate improved experiences and outcomes
Devise and implement a clear and consistent learning assessment model to measure results and return on investment, short term and long term
Develop a multi-year and near-term strategy and roadmap for learning and development across the key functions, aligned to the needs of key partners
Lead the change management and communications efforts to support the roll out of new resources and create sustainable, well managed programs and processes by applying discipline in simplicity and scalability
Fuel a culture of continuous learning on the team and among our partners by keeping an active pulse on external trends and bring them back to the team
Motivate the team to high performance while caring for well-being and balance as a role model and a tone-setter for the team
Communicate with and influence leadership at all levels
Prioritize learning efforts and effectively allocate resources
Advance the mission around diversity, inclusion, and belonging through leading practices in hiring, team building, and infusing these concepts throughout the learning experiences
Basic Qualifications:
Bachelor’s Degree or Military experience
At least 3 years of experience in instructional design or learning experience design
At least 5 years of experience in client consulting
At least 5 years of experience leading and implementing learning strategies
At least 5 years of experience in people leadership
At least 5 years of experience in project management
Preferred Qualifications:
Master’s Degree in Business Administration, Education, Human Resources, Instructional Design, Learning and Development, or Organizational Design or Effectiveness
Professional Human Resources Certification or Senior Professional Human Resources Certification
3+ years of experience working in senior level Learning & Development roles
10+ years of experience in client consulting / performance consulting
10+ years of leading cross-functional project teams to build, deliver, and measure against transformational strategies
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Are you an HR leader who thrives in developing strategies to take learning and leadership to the next level? Do you believe in the power of great learning experiences, and great leaders, to create next level business results? Do you have a track record of building diverse, inclusive, and high performing teams? These are among the key qualities we seek in our next Senior Director of Learning & Development. If you are a strategic, values driven, innovative, and intellectually rigorous leader who loves solving problems in a consultative way, leading teams with heart and humility, and delivering on an inspiring vision, we encourage you to apply!
At Capital One, we believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. This role will drive forward the work of best-in-class Learning professionals who enable game-changing business results by providing cutting edge programs and solutions. Here at Capital One, you have the opportunity to work in an environment in which the business truly values the strategic learning partnership to unleash greatness in our associates.
The Senior Director, Learning & Development will serve as a driving influencer and champion on the Learning & Development (Capital One U) leadership team alongside 5 other senior leaders, charting the direction of our organization of ~300 learning professionals. In doing so we will jointly define the cutting-edge futures for more than 50,000 Associates across Capital One. This individual will also have direct management of a functional tower. You will influence, reimagine, and refine impact across key Learning domains: onboarding, Student and Grads programs, competency development, internal mobility, technical curricular colleges aligned to high growth job families, leadership and executive development, and/or line of business learning teams. This position requires a strategic and forward thinker, a problem solver, relationship builder and bold innovator.
What you will bring to the role:
Ability to break down some of the highest priority, business critical issues
Capacity to assess where the leverage is for L&D and resolve challenges with structured approaches and frameworks
Ability to establish and leverage operational and quality standards across the organization
Ability to flex style with business leaders, learning and non-learning professionals, and subject matter experts in tech, product, and lines of business across outcomes (e.g., brainstorming, decision-making, briefings)
Ability to work backwards from a workforce plan and guide the development of curricula
Customer centricity
Deep business acumen to use learning as a lever to drive business results
Data literacy, visualization, and experience measuring outcomes
Forward lean in technology and automation
Key Responsibilities:
Build strong relationships and consult with business leaders, HR partners, and L&D teammates to deliver learning strategies and experiences that meet people where they are and bring them forward on their journey
Bring proven practices from design thinking, adult learning theory, and innovation to pilot and test new approaches that can generate improved experiences and outcomes
Devise and implement a clear and consistent learning assessment model to measure results and return on investment, short term and long term
Develop a multi-year and near-term strategy and roadmap for learning and development across the key functions, aligned to the needs of key partners
Lead the change management and communications efforts to support the roll out of new resources and create sustainable, well managed programs and processes by applying discipline in simplicity and scalability
Fuel a culture of continuous learning on the team and among our partners by keeping an active pulse on external trends and bring them back to the team
Motivate the team to high performance while caring for well-being and balance as a role model and a tone-setter for the team
Communicate with and influence leadership at all levels
Prioritize learning efforts and effectively allocate resources
Advance the mission around diversity, inclusion, and belonging through leading practices in hiring, team building, and infusing these concepts throughout the learning experiences
Basic Qualifications:
Bachelor’s Degree or Military experience
At least 3 years of experience in instructional design or learning experience design
At least 5 years of experience in client consulting
At least 5 years of experience leading and implementing learning strategies
At least 5 years of experience in people leadership
At least 5 years of experience in project management
Preferred Qualifications:
Master’s Degree in Business Administration, Education, Human Resources, Instructional Design, Learning and Development, or Organizational Design or Effectiveness
Professional Human Resources Certification or Senior Professional Human Resources Certification
3+ years of experience working in senior level Learning & Development roles
10+ years of experience in client consulting / performance consulting
10+ years of leading cross-functional project teams to build, deliver, and measure against transformational strategies
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