Community Health Plan of Washington
Enterprise Business Analyst
Community Health Plan of Washington, Seattle, Washington, us, 98127
NOTE : this is
not
an IT, Applications, or Data Analyst role. Position will support engagements spanning all areas of the business.Who we areCommunity Health Plan of Washington is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to any actual or perceived protected characteristic or other unlawful consideration.Our commitment is to:Strive to apply an equity lens to all our work.Become an anti-racist organization.Create an equitable work environment.About the RoleProvides Business Analyst services as an internal consultant to CHPW business functions to support business requirements elicitation, essential research, documentation, process mapping, workflow design, and improvement recommendations to various Enterprise Services programs such as Strategic Planning, Vendor Oversight, and Project Management Office.To be successful in this role, you:Have a minimum of five (5) years of experience as a Business Analyst or other role with responsibility for developing business requirements and supporting documentation, process review, including reports, process, and data flow diagrams.Have prior experience in a Program Management or Project Management Office (PMO) setting.Have experience in grant management, compliance, audit, or similar structured programs as applicable.Have a bachelor’s degree in business or related field; or Business Analyst Certificate; or other formal training in requirements management, analysis, or project and program management preferred.Prior experience with data visualization and workflow tools, such as Smartsheet.Prior experience supporting health care strongly considered.Experience in an internal or external consulting role strongly considered.Medicaid, Medicare, and other health care industry experience strongly considered.Essential functions and Roles and Responsibilities:Provides analyst support to Enterprise Program Managers and Project Managers for initiating, managing, and controlling programs and projects.Works extensively within CHPW’s Enterprise models and systems such as
Balanced Scorecard Planning frameworkPredictive and adaptive management frameworksSmartsheet project and workflow managementMicrosoft suites (Teams, SharePoint, Visio)Tableau
Provides direct and independent consultation and analysis support to all areas of the company and at all leadership levels.Works with the Enterprise Services team to develop and implement processes and tools such as charters, requirements documents, RFPs, and process diagrams.Develops information sources and communications to improve decision making within Enterprise Programs.Presents information, data, and recommendations in a clear and concise manner (written and verbal) to support effective decision making at all levels of the enterprise.Contributes to CHPW’s culture of Quality and Continuous Improvement.Champions strong Equity, Governance, Quality and Community values in our culture.Other duties as assigned. Essential functions listed are not necessarily exhaustive and may be revised by the employer, at its sole discretion.Knowledge, Skills, and Abilities:
(general expectation, applicants with significant overlap or adjacent qualifications are encouraged to apply)Knowledge and mastery of standard Business Analyst tools such as business requirements gathering, documentation, process mapping and workflow design, and data flow diagrams.Ability to consult with teams in defining and driving toward data-driven outcomes.Ability to create creative and concrete solutions to complex business problems.Ability to collaborate with others and work in a team environment.Knowledge (not necessarily certification) of several industry-standard management processes such as Lean/Six-Sigma, SCRUM, Kanban, or others.Ability to gather, synthesize, and report out on qualitative and quantitative data and apply it to business objectives.Knowledge of common business software such as Excel, PowerPoint, Word, Visio, and SharePoint.Detail-oriented with attention to detail.Note: If you think you do not qualify, please reconsider. Studies have shown that women and people of color are less likely to apply to jobs unless they feel they meet every qualification. However, everyone brings different strengths to the table for a job, and people can be successful in a role in a variety of ways. If you are excited about this job but your experience doesn’t perfectly check every box in the job description, we encourage you to apply anyway.As part of our hiring process, the following criteria must be met:Complete and successfully pass a criminal background check.Criminal History:
includes review of criminal convictions and probation. CHPW does not automatically or categorically exclude persons with a criminal background from employment. The applicant’s criminal history will be reviewed on a case-by-case basis considering the risk to the business, members, and employees.Has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency.Vaccination requirement (CHPW offers a process for medical or religious exemptions)Candidates whose disabilities make them unable to meet these requirements are considered fully qualified if they can perform the essential functions of the job with reasonable accommodation.Compensation and Benefits:The position is FLSA Exempt and is not eligible for overtime and has a 10% annual incentive target based on company, department, and individual performance goals. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s job-related knowledge, skills, and experience among other factors.CHPW offers the following benefits for Full and Part-time employees and their dependents:Medical, Prescription, Dental, and VisionTelehealth appFlexible Spending Accounts, Health Savings AccountsBasic Life AD&D, Short and Long-Term DisabilityVoluntary Life, Critical Care, and Long-Term Care Insurance401(k) Retirement and generous employer matchEmployee Assistance Program and Mental Fitness appFinancial Coaching, Identity Theft ProtectionTime off including PTO accrual starting at 17 days per year.10 standard holidays, 2 floating holidaysCompassion time off, jury dutySensory/Physical/Mental Requirements:Sensory* :Physical* :Extended periods of computer use, talking, fine detail work (diagramming)Mental :Must have the ability to learn and prioritize multiple tasks within the scope and guidelines of the position and its applicable licensure requirements, many requiring extremely complex cognitive capabilities. Must be able to manage conflict, communicate effectively and meet time-sensitive deadlines.Office environment Employees who frequently work in front of computer monitors are at risk for environmental exposure to low-grade radiation.Qualifications
Behaviors
Required
Team Player
Team Player : Works well as a member of a groupDetail Oriented
Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done wellMotivations
Preferred
Goal Completion
Goal Completion : Inspired to perform well by the completion of tasksEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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not
an IT, Applications, or Data Analyst role. Position will support engagements spanning all areas of the business.Who we areCommunity Health Plan of Washington is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to any actual or perceived protected characteristic or other unlawful consideration.Our commitment is to:Strive to apply an equity lens to all our work.Become an anti-racist organization.Create an equitable work environment.About the RoleProvides Business Analyst services as an internal consultant to CHPW business functions to support business requirements elicitation, essential research, documentation, process mapping, workflow design, and improvement recommendations to various Enterprise Services programs such as Strategic Planning, Vendor Oversight, and Project Management Office.To be successful in this role, you:Have a minimum of five (5) years of experience as a Business Analyst or other role with responsibility for developing business requirements and supporting documentation, process review, including reports, process, and data flow diagrams.Have prior experience in a Program Management or Project Management Office (PMO) setting.Have experience in grant management, compliance, audit, or similar structured programs as applicable.Have a bachelor’s degree in business or related field; or Business Analyst Certificate; or other formal training in requirements management, analysis, or project and program management preferred.Prior experience with data visualization and workflow tools, such as Smartsheet.Prior experience supporting health care strongly considered.Experience in an internal or external consulting role strongly considered.Medicaid, Medicare, and other health care industry experience strongly considered.Essential functions and Roles and Responsibilities:Provides analyst support to Enterprise Program Managers and Project Managers for initiating, managing, and controlling programs and projects.Works extensively within CHPW’s Enterprise models and systems such as
Balanced Scorecard Planning frameworkPredictive and adaptive management frameworksSmartsheet project and workflow managementMicrosoft suites (Teams, SharePoint, Visio)Tableau
Provides direct and independent consultation and analysis support to all areas of the company and at all leadership levels.Works with the Enterprise Services team to develop and implement processes and tools such as charters, requirements documents, RFPs, and process diagrams.Develops information sources and communications to improve decision making within Enterprise Programs.Presents information, data, and recommendations in a clear and concise manner (written and verbal) to support effective decision making at all levels of the enterprise.Contributes to CHPW’s culture of Quality and Continuous Improvement.Champions strong Equity, Governance, Quality and Community values in our culture.Other duties as assigned. Essential functions listed are not necessarily exhaustive and may be revised by the employer, at its sole discretion.Knowledge, Skills, and Abilities:
(general expectation, applicants with significant overlap or adjacent qualifications are encouraged to apply)Knowledge and mastery of standard Business Analyst tools such as business requirements gathering, documentation, process mapping and workflow design, and data flow diagrams.Ability to consult with teams in defining and driving toward data-driven outcomes.Ability to create creative and concrete solutions to complex business problems.Ability to collaborate with others and work in a team environment.Knowledge (not necessarily certification) of several industry-standard management processes such as Lean/Six-Sigma, SCRUM, Kanban, or others.Ability to gather, synthesize, and report out on qualitative and quantitative data and apply it to business objectives.Knowledge of common business software such as Excel, PowerPoint, Word, Visio, and SharePoint.Detail-oriented with attention to detail.Note: If you think you do not qualify, please reconsider. Studies have shown that women and people of color are less likely to apply to jobs unless they feel they meet every qualification. However, everyone brings different strengths to the table for a job, and people can be successful in a role in a variety of ways. If you are excited about this job but your experience doesn’t perfectly check every box in the job description, we encourage you to apply anyway.As part of our hiring process, the following criteria must be met:Complete and successfully pass a criminal background check.Criminal History:
includes review of criminal convictions and probation. CHPW does not automatically or categorically exclude persons with a criminal background from employment. The applicant’s criminal history will be reviewed on a case-by-case basis considering the risk to the business, members, and employees.Has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency.Vaccination requirement (CHPW offers a process for medical or religious exemptions)Candidates whose disabilities make them unable to meet these requirements are considered fully qualified if they can perform the essential functions of the job with reasonable accommodation.Compensation and Benefits:The position is FLSA Exempt and is not eligible for overtime and has a 10% annual incentive target based on company, department, and individual performance goals. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s job-related knowledge, skills, and experience among other factors.CHPW offers the following benefits for Full and Part-time employees and their dependents:Medical, Prescription, Dental, and VisionTelehealth appFlexible Spending Accounts, Health Savings AccountsBasic Life AD&D, Short and Long-Term DisabilityVoluntary Life, Critical Care, and Long-Term Care Insurance401(k) Retirement and generous employer matchEmployee Assistance Program and Mental Fitness appFinancial Coaching, Identity Theft ProtectionTime off including PTO accrual starting at 17 days per year.10 standard holidays, 2 floating holidaysCompassion time off, jury dutySensory/Physical/Mental Requirements:Sensory* :Physical* :Extended periods of computer use, talking, fine detail work (diagramming)Mental :Must have the ability to learn and prioritize multiple tasks within the scope and guidelines of the position and its applicable licensure requirements, many requiring extremely complex cognitive capabilities. Must be able to manage conflict, communicate effectively and meet time-sensitive deadlines.Office environment Employees who frequently work in front of computer monitors are at risk for environmental exposure to low-grade radiation.Qualifications
Behaviors
Required
Team Player
Team Player : Works well as a member of a groupDetail Oriented
Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done wellMotivations
Preferred
Goal Completion
Goal Completion : Inspired to perform well by the completion of tasksEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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