Practice Assistant II - Access Coordinator - Thoracic Surgery

Job Description - Practice Assistant II - Access Coordinator - Thoracic Surgery (3305361)Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.Answers patient’s telephone calls, correctly processing information or answering questions or solving problems.Page Physician Assistants with medical questions from patients, in accordance with protocol.Schedule patients for outpatient clinic appointments in a timely fashion and in accordance with the Attending’s directions.Thoroughly create and schedule all coordinating chest x-rays and chest CT scans and advanced radiology testing for the outpatient clinic appointments mentioned above, also in a timely fashion and in accordance with the Attending’s directions.Clearly communicate appointment/imaging information to patients at the time of booking.Utilize knowledge of HMO’s, managed care, and other third-party insurers, and troubleshoot insurance issues as appropriate.Adhere to Joint Commission and Department of Public Health regulations as well as hospital and Departmental policies, such as Attendance and Dress Code.Cross-trained to provide coverage to other scheduling teams as needed.Perform other duties and tasks as requested by supervisors to ensure the efficient overall performance of the facility, maintaining flexibility regarding the occasional need for staff coverage in other areas of the facility.QUALIFICATIONS:High school diploma or GED required; post-high school education preferred.Minimum one year of applicable work experience required.Additional training in office systems preferred.SKILLS/ABILITIES/COMPETENCIES REQUIRED:Knowledge of practice operations and standards.Understanding of procedures including filing, copying, scanning, printing, and faxing.Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information.Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner.Ability to manage work processes in a neat and orderly way and to sort and alphabetize.Ability to manage multiple tasks effectively, follow established protocols, and work within systems.Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages.Ability to type and enter data at an entry level. Entry-level understanding of applicable systems.Understanding of the appropriate use and importance of related forms.Basic understanding and use of medical terminology.Basic comprehension of insurance types and referral process.Basic comprehension of registration and fiscal information.Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.WORKING CONDITIONS:Hospital-based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needles, and blood products.HOSPITAL WIDE RESPONSIBILITIES:Works within legal, regulatory, accreditation, and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.Primary Location

Work Locations

75 Francis StJob#J-18808-Ljbffr