The Regents of the University of California on behalf of their Los Angeles Campus
Housing Operations Manager
The Regents of the University of California on behalf of their Los Angeles Campus, Los Angeles, California, United States, 90079
Department SummaryAt UCLA Housing & Hospitality Services (H&HS), you become part of UCLA's tradition of excellence by providing quality housing, dining, and hospitality services to student-residents, faculty, staff, and campus visitors. We believe there's more to a job than simply being employed. In addition to competitive salaries and comprehensive benefits and retirement plans, H&HS team members enjoy significant opportunities for professional and personal growth in a supportive work environment. No matter what your role, you will join more than 2,600+ H&HS team members who understand that our motto Hospitality First! means that a warm, gracious attitude makes a difference in the lives of the people we serve. AMAZING BENEFITS Starting Day One!
Position SummaryUnder the general direction of an Assistant Director of Housing Operations, the Manager oversees all aspects of the daily operations for a residential complex. Duties include coordinating maintenance work orders, managing space utilization with other departments, and supervising the operational material management and procurement needs for residential housing communities ranging from 2,000 - 4,000 student residents, families, and faculty in residence hall and apartment communities. The communities managed range from 500,000 sq ft to 2.8 million sq ft of public area/auxiliary meeting, classroom, auditorium, outdoor and recreational space, residence hall rooms, and apartments. The facilities are in operation and staffed 24 hours/day, 7 days/week, year-round. Major duties include management of Front Desk/customer service staff, providing quality customer service to residents, guests, and visitors; and the Residential Housekeeping Department (consisting of 1 Housekeeping Manager, 2 - 4 housekeeping supervisors, and up to 55 FTE, with an additional 6 - 25 seasonal FTE); coordinating, prioritizing, and scheduling maintenance work orders and housekeeping issues in the buildings and providing direction to the Housekeeping Manager to ensure residential housekeeping standards within the building(s) and adjacent grounds are being met at all times; assisting with building access in coordination with Housing Safety; and the development and management of a departmental budget of up to $25M in labor and expenses. This position requires frequent interaction with personnel from various University departments, University students, University faculty, families, and external customers. Depending on market segment, other duties include the supervision of the areas of responsibility during the Conference season.
Salary & Compensation*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit
UC Benefit package
to discover benefits that start on day one, and
UC Total Compensation Estimator
to calculate the total compensation value with benefits.
Qualifications1-2 years Demonstrated experience supervising or directing teams (Preferred)1-2 years Property Management experience (Preferred)Working knowledge of University policies and procedures relating to Staff Personnel Policies regarding recruitment, selection, training, performance evaluations, and disciplinary procedures. Working knowledge of departmental personnel and payroll procedures, such as time reporting and accruals. (Preferred)Strong skills in management and supervision of multi-functional staff comprised of operational and administrative personnel to include knowledge of required tasks, skills, personnel selection, evaluation and development. Ability to conduct on-site safety inspections. These inspections involve walking, standing, climbing (e.g., stairs and ladders), stooping, and crouching. (Required)Skill in writing concise, logical, and grammatically correct English to prepare written schedules, plans, procedures, employee performance evaluations, reports such as budget variances, and other operational/administrative related reports or correspondence. Ability to work on a personal computer, utilizing software such as WordPerfect, Word, Excel, Microsoft Windows, Blackboard Access control system, hospitality management software, and other applicable systems. Working knowledge of Blackboard Transact, Onity, and Salto keycard system. (Required)Working knowledge of physical security standards, CPTED concepts, and industry best practices. Working knowledge of land mobile radio technology/multi-site two-way radio systems design, troubleshooting, maintenance, and operations. (Preferred)Experience in developing, implementing, and training of emergency action & response plans and applicable requirements. Experience with managing third-party/contracted security guard services, creating and managing post orders, and creating staffing schedules. (Preferred)Skill in budget preparation, analysis, and controlling costs. (Required)Ability to mediate between contending parties and effect a successful resolution of differences using appropriate conflict management techniques. Skill in negotiating and exchanging ideas with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions. Interpersonal skills sufficient to interact effectively and tactfully with diverse department/University personnel at various levels and with the public, including students, in all matters pertaining to the operation of the units. (Required)Demonstrated skill in supervising staff including delegating work to accomplish departmental goals and objectives efficiently and effectively, while motivating individuals to work together as a team. Ability to work during overtime, swing shifts, and weekends to supervise staff and/or meet operational needs. Skill in organizing and monitoring assignments to complete work in a timely manner when there are interruptions, changing priorities, changes in workload, pressures of deadlines, and competing requirements. (Required)Skill in working independently and following through on assignments with minimal direction. Ability to communicate effectively on a one-to-one basis and in small group settings to delegate work assignments, conduct unit business, explain department/University policies and procedures as applicable. (Required)Ability to maintain a professional appearance and grooming standards. (Required)Ability to drive a University vehicle in order to travel to various work locations to perform inspections and respond to exceptional circumstances as they arise. (Required)Ability to analyze and define administrative and technical problems, identifying relevant factors, recognizing alternatives, and formulating conclusions. Demonstrated working knowledge of workplace safety rules and injury illness prevention best practices and programs. (Required)
Education, Licenses, Certifications & Personal AffiliationsBachelor's Degree in a related area and/or equivalent years of experience/training (Preferred)
Special Conditions for EmploymentBackground Check: Continued employment is contingent upon the completion of a satisfactory background investigation.Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.Driving Record: The position is subject to the
California DMV "Pull Notice System"
and continued employment is contingent upon proof of a satisfactory driving record.10% Drive university vehicle to campus from University apartments and vice versa.
ScheduleHours vary and are subject to change due to operational need.
Union/Policy Covered99-Policy Covered.
Complete Position Descriptionhttps://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&jobcode=MI-DPT317000-JC007374-PD168414
#J-18808-Ljbffr
Position SummaryUnder the general direction of an Assistant Director of Housing Operations, the Manager oversees all aspects of the daily operations for a residential complex. Duties include coordinating maintenance work orders, managing space utilization with other departments, and supervising the operational material management and procurement needs for residential housing communities ranging from 2,000 - 4,000 student residents, families, and faculty in residence hall and apartment communities. The communities managed range from 500,000 sq ft to 2.8 million sq ft of public area/auxiliary meeting, classroom, auditorium, outdoor and recreational space, residence hall rooms, and apartments. The facilities are in operation and staffed 24 hours/day, 7 days/week, year-round. Major duties include management of Front Desk/customer service staff, providing quality customer service to residents, guests, and visitors; and the Residential Housekeeping Department (consisting of 1 Housekeeping Manager, 2 - 4 housekeeping supervisors, and up to 55 FTE, with an additional 6 - 25 seasonal FTE); coordinating, prioritizing, and scheduling maintenance work orders and housekeeping issues in the buildings and providing direction to the Housekeeping Manager to ensure residential housekeeping standards within the building(s) and adjacent grounds are being met at all times; assisting with building access in coordination with Housing Safety; and the development and management of a departmental budget of up to $25M in labor and expenses. This position requires frequent interaction with personnel from various University departments, University students, University faculty, families, and external customers. Depending on market segment, other duties include the supervision of the areas of responsibility during the Conference season.
Salary & Compensation*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit
UC Benefit package
to discover benefits that start on day one, and
UC Total Compensation Estimator
to calculate the total compensation value with benefits.
Qualifications1-2 years Demonstrated experience supervising or directing teams (Preferred)1-2 years Property Management experience (Preferred)Working knowledge of University policies and procedures relating to Staff Personnel Policies regarding recruitment, selection, training, performance evaluations, and disciplinary procedures. Working knowledge of departmental personnel and payroll procedures, such as time reporting and accruals. (Preferred)Strong skills in management and supervision of multi-functional staff comprised of operational and administrative personnel to include knowledge of required tasks, skills, personnel selection, evaluation and development. Ability to conduct on-site safety inspections. These inspections involve walking, standing, climbing (e.g., stairs and ladders), stooping, and crouching. (Required)Skill in writing concise, logical, and grammatically correct English to prepare written schedules, plans, procedures, employee performance evaluations, reports such as budget variances, and other operational/administrative related reports or correspondence. Ability to work on a personal computer, utilizing software such as WordPerfect, Word, Excel, Microsoft Windows, Blackboard Access control system, hospitality management software, and other applicable systems. Working knowledge of Blackboard Transact, Onity, and Salto keycard system. (Required)Working knowledge of physical security standards, CPTED concepts, and industry best practices. Working knowledge of land mobile radio technology/multi-site two-way radio systems design, troubleshooting, maintenance, and operations. (Preferred)Experience in developing, implementing, and training of emergency action & response plans and applicable requirements. Experience with managing third-party/contracted security guard services, creating and managing post orders, and creating staffing schedules. (Preferred)Skill in budget preparation, analysis, and controlling costs. (Required)Ability to mediate between contending parties and effect a successful resolution of differences using appropriate conflict management techniques. Skill in negotiating and exchanging ideas with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions. Interpersonal skills sufficient to interact effectively and tactfully with diverse department/University personnel at various levels and with the public, including students, in all matters pertaining to the operation of the units. (Required)Demonstrated skill in supervising staff including delegating work to accomplish departmental goals and objectives efficiently and effectively, while motivating individuals to work together as a team. Ability to work during overtime, swing shifts, and weekends to supervise staff and/or meet operational needs. Skill in organizing and monitoring assignments to complete work in a timely manner when there are interruptions, changing priorities, changes in workload, pressures of deadlines, and competing requirements. (Required)Skill in working independently and following through on assignments with minimal direction. Ability to communicate effectively on a one-to-one basis and in small group settings to delegate work assignments, conduct unit business, explain department/University policies and procedures as applicable. (Required)Ability to maintain a professional appearance and grooming standards. (Required)Ability to drive a University vehicle in order to travel to various work locations to perform inspections and respond to exceptional circumstances as they arise. (Required)Ability to analyze and define administrative and technical problems, identifying relevant factors, recognizing alternatives, and formulating conclusions. Demonstrated working knowledge of workplace safety rules and injury illness prevention best practices and programs. (Required)
Education, Licenses, Certifications & Personal AffiliationsBachelor's Degree in a related area and/or equivalent years of experience/training (Preferred)
Special Conditions for EmploymentBackground Check: Continued employment is contingent upon the completion of a satisfactory background investigation.Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.Driving Record: The position is subject to the
California DMV "Pull Notice System"
and continued employment is contingent upon proof of a satisfactory driving record.10% Drive university vehicle to campus from University apartments and vice versa.
ScheduleHours vary and are subject to change due to operational need.
Union/Policy Covered99-Policy Covered.
Complete Position Descriptionhttps://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&jobcode=MI-DPT317000-JC007374-PD168414
#J-18808-Ljbffr