Director Customer Success West

We’re looking for a Customer Success Director to join our growing team. Ideal candidates for this position are highly versed in data security, and data protection, and relish the challenge of navigating through complex customer organizational dynamics and assisting them in gaining value from BigID’s platform. A successful candidate will have a penchant for identifying challenges and opportunities early and feel comfortable leading the effort to great results. This role reports to the VP of Customer Success.What you’ll do:Work with your team directly with BigID’s largest enterprise customers to shape, develop, and deliver successful outcomesTranslate a spectrum of customer requests and interests into actions and resultsServe as the linchpin of customer engagement, teaming broadly across Services, Support, Products, and EngineeringBring your knowledge and our best practices forward to maximize customer valueEnhance our maturing, global Customer Success at BigIDContribute integrally to BigID’s growth and success by driving Net Dollar RetentionShare our Values of Care-Do-Try-Shine!What you’ll bring:8+ years in a customer-facing technology role2+ years in a primary account management role (i.e., senior customer success roles, technical account management, or enterprise sales)Deep domain knowledge in one or more of the following: data security, compliance, data privacy, data governance, and/or cybersecurityA demonstrated ability to tie technology to business objectives and sustain momentum throughout the customer lifecycleA demonstrated ability and interest to work directly with customers while simultaneously enhancing BigID’s customer success practiceA demonstrated ability to thrive in a fast-paced, changing environment with lots of autonomyCritical thinking skills and a strong point of view on how to maximize customer valueBS/BA degree or equivalent experienceOur Values:We look for people who embody our values - Care, Do, Try & Shine.Care

- We

care

about our customers and each otherDo

- We

do

what it takes to make a positive impactTry

- We

try

our best and we don’t give upShine

- We

shine

and make it our mission to always stand outBigBenefits:Work from home with a global remote-first communityFlexible PTO and Quarterly Volunteer Days100% employer-covered medical, dental, and vision options available to youAdditional insurance benefits like pet insurance and legal assistanceFidelity Employer Sponsored 401KRobust DEI Program with several vibrant ERG communitiesSalary:The annual base salary range is $170,000 – $195,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.Location:Denver, Colorado, United StatesJob Type:

Remote job#LI-Remote

(Must be located in the West!)

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