Luxottica
LensCrafters - Assistant Manager
Luxottica, Washington, District of Columbia, us, 20022
LensCrafters is bringing its optical retail experience to Macy’s department stores in the U.S.Macy’s and Luxottica, a world leader in eyecare, have a successful history together. Our relationship is built around a shared mission of providing customers with the highest quality products, a passion for style and a broad brand portfolio able to meet diverse consumer choices. At LensCrafters, we feel the world deserves a thoughtful and caring partner who understands that true vision care is a synergy of trusted eye care and exceptional eyewear.LensCrafters reinforces Macy’s commitment to the health and wellness of its customers. Eye health is critical to everyone’s personal well-being, and easy in-store access to LensCrafters optometrists, personalized service and fashionable product assortment dovetail well with Macy’s strengths.If you share our love for the customers we serve, the sense of sight, and the work we do, this is the place for you to build a rewarding practice.GENERAL FUNCTION
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.MAJOR DUTIES & RESPONSIBILITIES
Delivers quality & improvement to exceed all key performance indicators (KPIs):o Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectivesStrong understanding of retail business translating to positive sales, business results & understanding the market & competitorsSupports store business plans to maximize sales & profitPartner with store manager to lead & develop teamDelivers clear, constructive, timely feedback & partners with Store Manager on developmentExecutes visual directives & maintains store appearanceMaintains positive working relationship with doctorsPromotes team compliance to all policiesPerforms administrative dutiesWorks a flexible schedule, including nights & weekendsBASIC QUALIFICATIONS
High School graduate or equivalent1+ year(s) management/supervisory experience with direct reportsKnowledge of retail operations, processes & policiesStrong basic math skillsFamiliarity with cash register, computers & calculatorsMust have a strong command of the English language for all written correspondence & oral communicationStrong communicator & listenerDemonstrated high-level of selling skillsProven ability to problem solvePREFERRED QUALIFICATIONS
College degree or equivalentPrevious experience in leadership position within retail & customer service industryKnowledge of basic opticsKnowledge of current store merchandiseState licensure (if applicable) &/or ABO Certification in non-licensed statesBrand Final Inspector CertificationBrand Quality, Fitting & Adjusting ProgramEmployee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.Nearest Major Market:
Washington DCJob Segment:
Assistant Manager, Optometry, Manager, Management, Healthcare
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The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.MAJOR DUTIES & RESPONSIBILITIES
Delivers quality & improvement to exceed all key performance indicators (KPIs):o Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectivesStrong understanding of retail business translating to positive sales, business results & understanding the market & competitorsSupports store business plans to maximize sales & profitPartner with store manager to lead & develop teamDelivers clear, constructive, timely feedback & partners with Store Manager on developmentExecutes visual directives & maintains store appearanceMaintains positive working relationship with doctorsPromotes team compliance to all policiesPerforms administrative dutiesWorks a flexible schedule, including nights & weekendsBASIC QUALIFICATIONS
High School graduate or equivalent1+ year(s) management/supervisory experience with direct reportsKnowledge of retail operations, processes & policiesStrong basic math skillsFamiliarity with cash register, computers & calculatorsMust have a strong command of the English language for all written correspondence & oral communicationStrong communicator & listenerDemonstrated high-level of selling skillsProven ability to problem solvePREFERRED QUALIFICATIONS
College degree or equivalentPrevious experience in leadership position within retail & customer service industryKnowledge of basic opticsKnowledge of current store merchandiseState licensure (if applicable) &/or ABO Certification in non-licensed statesBrand Final Inspector CertificationBrand Quality, Fitting & Adjusting ProgramEmployee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.Nearest Major Market:
Washington DCJob Segment:
Assistant Manager, Optometry, Manager, Management, Healthcare
#J-18808-Ljbffr