PracticeTek
Customer Success Associate Tier 2
PracticeTek, San Diego, California, United States, 92189
Our Company:PracticeTek is a large and established healthcare technology company, providing comprehensive software solutions to dental, orthodontic, chiropractic, optometry, and other healthcare clinics. We empower clinicians and their teams to deliver better patient care through innovative and user-friendly technology.
At PracticeTek, you'll have the opportunity to:Work with dynamic technology solutions that are constantly evolving to meet the needs of the healthcare industry.Collaborate with a talented and passionate team of individuals who are dedicated to improving the lives of patients and healthcare providers.Make a real impact on the healthcare industry by helping to improve the efficiency and quality of care.Build a rewarding career with opportunities for growth and development.
Customer Success Department:The Customer Success Department is vital for our company, reactively assisting our customers by troubleshooting and/or providing information regarding the software. Whether it's a quick fix or a multi-step process, each customer problem will require creative thinking, soft skills, and expertise to solve. It is essential to work with different departments to ensure the software functions to its full capacity and to delight our customers.
The Career Opportunity:As a Customer Success Associate at Integrated Practice Solutions, Inc. (dba ClinicSource), you’ll benefit from a defined career path that will develop your communication and product knowledge, as well as your troubleshooting capabilities. Our team is focused on ways to grow our company and creating new opportunities for employees to develop their career. It's an exciting time to be part of our growing organization!
The position is based in San Diego, CA with a hybrid work schedule (3 days per week in office).
Areas of Accountability:Field inbound customer support phone calls and emailsDiagnose and resolve customer issuesResearch complex database and software logic issuesTest new software features and functionalityThoroughly document support issues and resolutions via web-based ticketing systemAssist with and participate in special projects and initiativesIndependently manage fast-paced work as part of a Customer Success teamDeliver excellent customer service, driving high levels of customer satisfactionRemain flexible and positive in the face of challengesCompetencies of Success:Bachelor’s Degree or equivalent experience in Information Technology, Computer Science or related fieldStrong working knowledge of Microsoft client and server operating systems (Windows 10 / Server 2012/2016/2019)Strong analytical and problem-solving skillsExcellent communication skills (both written and verbal) and the ability to interact with a wide range of audiencesAbility to simultaneously manage support cases from a live queue along with project-based workAbility to work, troubleshoot and research solutions independentlyTeachability and a desire to learn and become an expert on new systems, software, and proceduresAbility to work with engineers and technical contributors to improve the product by identifying and documenting defectsDrive to perform at a high level in a fast-paced environment, balancing competing priorities and meeting objectivesPreferred:Experience in software supportExperience using outpatient health softwareExperience supporting the outpatient health software industryExperience with Microsoft SQL Server, TSQL, and ability to run simple SQL queriesExposure to Microsoft Internet Information Services (IIS) webserverFamiliarity working with web-based systems and components written in ASP.net, HTML and JavaScriptExperience with Microsoft SQL Reporting Services
PracticeTek is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state, or local law.
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At PracticeTek, you'll have the opportunity to:Work with dynamic technology solutions that are constantly evolving to meet the needs of the healthcare industry.Collaborate with a talented and passionate team of individuals who are dedicated to improving the lives of patients and healthcare providers.Make a real impact on the healthcare industry by helping to improve the efficiency and quality of care.Build a rewarding career with opportunities for growth and development.
Customer Success Department:The Customer Success Department is vital for our company, reactively assisting our customers by troubleshooting and/or providing information regarding the software. Whether it's a quick fix or a multi-step process, each customer problem will require creative thinking, soft skills, and expertise to solve. It is essential to work with different departments to ensure the software functions to its full capacity and to delight our customers.
The Career Opportunity:As a Customer Success Associate at Integrated Practice Solutions, Inc. (dba ClinicSource), you’ll benefit from a defined career path that will develop your communication and product knowledge, as well as your troubleshooting capabilities. Our team is focused on ways to grow our company and creating new opportunities for employees to develop their career. It's an exciting time to be part of our growing organization!
The position is based in San Diego, CA with a hybrid work schedule (3 days per week in office).
Areas of Accountability:Field inbound customer support phone calls and emailsDiagnose and resolve customer issuesResearch complex database and software logic issuesTest new software features and functionalityThoroughly document support issues and resolutions via web-based ticketing systemAssist with and participate in special projects and initiativesIndependently manage fast-paced work as part of a Customer Success teamDeliver excellent customer service, driving high levels of customer satisfactionRemain flexible and positive in the face of challengesCompetencies of Success:Bachelor’s Degree or equivalent experience in Information Technology, Computer Science or related fieldStrong working knowledge of Microsoft client and server operating systems (Windows 10 / Server 2012/2016/2019)Strong analytical and problem-solving skillsExcellent communication skills (both written and verbal) and the ability to interact with a wide range of audiencesAbility to simultaneously manage support cases from a live queue along with project-based workAbility to work, troubleshoot and research solutions independentlyTeachability and a desire to learn and become an expert on new systems, software, and proceduresAbility to work with engineers and technical contributors to improve the product by identifying and documenting defectsDrive to perform at a high level in a fast-paced environment, balancing competing priorities and meeting objectivesPreferred:Experience in software supportExperience using outpatient health softwareExperience supporting the outpatient health software industryExperience with Microsoft SQL Server, TSQL, and ability to run simple SQL queriesExposure to Microsoft Internet Information Services (IIS) webserverFamiliarity working with web-based systems and components written in ASP.net, HTML and JavaScriptExperience with Microsoft SQL Reporting Services
PracticeTek is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state, or local law.
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