Apap365
Vice President of Venue Operations
Apap365, Indianapolis, Indiana, us, 46262
DEPARTMENT:
Venue OperationsREPORTS TO:
CEOHOURS:
Full time – hours vary and include nights and weekends (depending on show schedule)POSITION SUMMARY:The Vice President of Venue Operations is a member of the Executive Leadership Team. This person leads the Indianapolis Symphony Orchestra’s events and venue operations team to (1) provide a superior experience for guests while ensuring the safety of both patrons and employees, (2) develop strategies to derive increased revenue from venue rentals and the ISO’s food and beverage operation, (3) plan for future needs of the facilities, and (4) oversee the ISO’s summer Symphony on the Prairie series.REPRESENTATIVE DUTIES AND RESPONSIBILITIES:Develops and manages staffing and procedures to ensure that audience members and event participants have safe, physically accessible, and comfortable experiences at all ISO venues, including the Hilbert Circle Theatre, Symphony on the Prairie, and other occasional venues as assigned.Provides overall strategic direction for all events held at ISO venues.Ensures proper appearance and operation of the facilities at all times.Oversees all operations at Symphony on the Prairie, including elements of booking and execution.Partners with Conner Prairie and their leadership team to negotiate the Symphony on the Prairie contract and initiates ISO-driven capital improvement projects for Symphony on the Prairie.Provides strong leadership to all direct reports as well as indirect team members in event planning, food and beverage, security, facilities, and Symphony on the Prairie.Efficiently manages financial resources by preparing annual budgets for approval, reflecting all Hilbert Circle Theatre and Symphony Centre operations and capital improvement needs. Manages expenses so as to adhere to the approved budget. Prepares and maintains the long-range capital replacement and improvement budget.Works closely with the Vice President of Artistic Operations and Director of Orchestra Operations on the planning and execution of concerts and events.Proactively manages major capital improvements to facilities, including collection and analysis of bids when required. Supervises all work by contractors.Oversees contracted property management firm and vendor relationships necessary to operate ISO facilities. Provides instruction on preventative and routine maintenance, repair and improvements for all systems, equipment, furnishings, interiors and exteriors except for stage systems.Complies with all city ordinances and represents the ISO on various city committees.Serves as primary ISO management representative for tenants. With support from contracted property management firm; manages tenant affairs and lease fulfillment of Symphony Centre, including monitoring collection of rents, maintenance of leased spaces, and managing design and construction for all tenant improvements.Oversees and negotiates lease agreements in current facilities, including Victoria Centre, Circle Tower, and warehouse.Ensures proper security for all ISO facilities, including management of security services providers, Evolv Express, and access management systems.Actively promotes Hilbert Circle Theatre as a rental space for corporate events, concert promoters, televised broadcasts, weddings, and other appropriate events.Assumes full responsibility for all food and beverage activities, including financial performance, inventory management, and timely renewals of licenses.Serves as staff liaison to the Facilities Committee of the Board of Directors, working with the committee chair to prepare agendas and present information and analysis on key issues of importance to the board.Provides support for special projects as assigned by the CEO.MINIMUM REQUIREMENTS:B.A. or B.S. degree in a related field required. At least five years related experience in venue or event management including supervision of a substantial number of employees. Concert hall, performing arts center, or amphitheater operations experience preferred. Excellent written, oral and interpersonal communication skills. Ability to multi-task and provide a calm demeanor in a fast-paced environment is essential. Strong interpersonal relations, particularly with other members of the executive leadership team. Proficient in Microsoft Office including Word, Excel, PowerPoint, and Outlook. Experience with Momentus or other similar venue management systems preferred. This position requires an individual who is able to work a flexible schedule that will include evenings and weekends due to the nature of performances and be available 24 hours/7 days a week for emergency calls. Work often requires ability to manage and balance concerns and problems of patrons while maintaining established policies.INTERPERSONAL CONTACTS:INTERNAL: CEO, Music Director, conductors, executive leadership team, department heads, stagehands, and musicians.EXTERNAL: Contact with board members, community members, volunteers, vendors, guest artists, tenants, and building contractors. Occasional contact with city representatives.CONTENT OF CONFIDENTIAL INFORMATION:Information regarding internal and external events and people, community and corporate institutions, internal personnel salaries, corporate financial information, and various contract provisions.SPAN OF SUPERVISION:This position will have direct responsibility for leaders in Food and Beverage, Event Planning and Facilities and indirect supervision for all members of these teams. In addition, this person may have oversight of a much larger group, depending on the number of staff and volunteers needed on a particular concert or event.OUR MISSIONTo inspire, entertain, educate and challenge through innovative programs and symphonic music performed at the highest artistic level.OUR VALUESAt the Indianapolis Symphony Orchestra, we are one team committed to achieving our mission through:Outstanding performance on and off the stage.Extraordinary service to both internal and external customers.A compassionate workplace built on trust and mutual respect.A culture of flexibility and openness to change.OUR DEIB VISIONWe endeavor to model practices of diversity, inclusion, and equity in all that we do, including programming, people and culture, and community building. Through these practices, we will build a universal sense of belonging for all who connect with the ISO.TO APPLYPlease include the following information in your application:Cover letter;Resume; andAt least three professional references (at least one reference must be able to speak to your venue management skills).Please direct all questions to ISOVPSearch@keenindependent.com.SCREENING SCHEDULEInitial screenings of applications will be conducted through November 15, 2024.First round of interviews are scheduled to take place virtually the weeks of November 11, 2024 and November 18, 2024.Final interviews are scheduled to take place in-person in Indianapolis on December 10, 2024.
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Venue OperationsREPORTS TO:
CEOHOURS:
Full time – hours vary and include nights and weekends (depending on show schedule)POSITION SUMMARY:The Vice President of Venue Operations is a member of the Executive Leadership Team. This person leads the Indianapolis Symphony Orchestra’s events and venue operations team to (1) provide a superior experience for guests while ensuring the safety of both patrons and employees, (2) develop strategies to derive increased revenue from venue rentals and the ISO’s food and beverage operation, (3) plan for future needs of the facilities, and (4) oversee the ISO’s summer Symphony on the Prairie series.REPRESENTATIVE DUTIES AND RESPONSIBILITIES:Develops and manages staffing and procedures to ensure that audience members and event participants have safe, physically accessible, and comfortable experiences at all ISO venues, including the Hilbert Circle Theatre, Symphony on the Prairie, and other occasional venues as assigned.Provides overall strategic direction for all events held at ISO venues.Ensures proper appearance and operation of the facilities at all times.Oversees all operations at Symphony on the Prairie, including elements of booking and execution.Partners with Conner Prairie and their leadership team to negotiate the Symphony on the Prairie contract and initiates ISO-driven capital improvement projects for Symphony on the Prairie.Provides strong leadership to all direct reports as well as indirect team members in event planning, food and beverage, security, facilities, and Symphony on the Prairie.Efficiently manages financial resources by preparing annual budgets for approval, reflecting all Hilbert Circle Theatre and Symphony Centre operations and capital improvement needs. Manages expenses so as to adhere to the approved budget. Prepares and maintains the long-range capital replacement and improvement budget.Works closely with the Vice President of Artistic Operations and Director of Orchestra Operations on the planning and execution of concerts and events.Proactively manages major capital improvements to facilities, including collection and analysis of bids when required. Supervises all work by contractors.Oversees contracted property management firm and vendor relationships necessary to operate ISO facilities. Provides instruction on preventative and routine maintenance, repair and improvements for all systems, equipment, furnishings, interiors and exteriors except for stage systems.Complies with all city ordinances and represents the ISO on various city committees.Serves as primary ISO management representative for tenants. With support from contracted property management firm; manages tenant affairs and lease fulfillment of Symphony Centre, including monitoring collection of rents, maintenance of leased spaces, and managing design and construction for all tenant improvements.Oversees and negotiates lease agreements in current facilities, including Victoria Centre, Circle Tower, and warehouse.Ensures proper security for all ISO facilities, including management of security services providers, Evolv Express, and access management systems.Actively promotes Hilbert Circle Theatre as a rental space for corporate events, concert promoters, televised broadcasts, weddings, and other appropriate events.Assumes full responsibility for all food and beverage activities, including financial performance, inventory management, and timely renewals of licenses.Serves as staff liaison to the Facilities Committee of the Board of Directors, working with the committee chair to prepare agendas and present information and analysis on key issues of importance to the board.Provides support for special projects as assigned by the CEO.MINIMUM REQUIREMENTS:B.A. or B.S. degree in a related field required. At least five years related experience in venue or event management including supervision of a substantial number of employees. Concert hall, performing arts center, or amphitheater operations experience preferred. Excellent written, oral and interpersonal communication skills. Ability to multi-task and provide a calm demeanor in a fast-paced environment is essential. Strong interpersonal relations, particularly with other members of the executive leadership team. Proficient in Microsoft Office including Word, Excel, PowerPoint, and Outlook. Experience with Momentus or other similar venue management systems preferred. This position requires an individual who is able to work a flexible schedule that will include evenings and weekends due to the nature of performances and be available 24 hours/7 days a week for emergency calls. Work often requires ability to manage and balance concerns and problems of patrons while maintaining established policies.INTERPERSONAL CONTACTS:INTERNAL: CEO, Music Director, conductors, executive leadership team, department heads, stagehands, and musicians.EXTERNAL: Contact with board members, community members, volunteers, vendors, guest artists, tenants, and building contractors. Occasional contact with city representatives.CONTENT OF CONFIDENTIAL INFORMATION:Information regarding internal and external events and people, community and corporate institutions, internal personnel salaries, corporate financial information, and various contract provisions.SPAN OF SUPERVISION:This position will have direct responsibility for leaders in Food and Beverage, Event Planning and Facilities and indirect supervision for all members of these teams. In addition, this person may have oversight of a much larger group, depending on the number of staff and volunteers needed on a particular concert or event.OUR MISSIONTo inspire, entertain, educate and challenge through innovative programs and symphonic music performed at the highest artistic level.OUR VALUESAt the Indianapolis Symphony Orchestra, we are one team committed to achieving our mission through:Outstanding performance on and off the stage.Extraordinary service to both internal and external customers.A compassionate workplace built on trust and mutual respect.A culture of flexibility and openness to change.OUR DEIB VISIONWe endeavor to model practices of diversity, inclusion, and equity in all that we do, including programming, people and culture, and community building. Through these practices, we will build a universal sense of belonging for all who connect with the ISO.TO APPLYPlease include the following information in your application:Cover letter;Resume; andAt least three professional references (at least one reference must be able to speak to your venue management skills).Please direct all questions to ISOVPSearch@keenindependent.com.SCREENING SCHEDULEInitial screenings of applications will be conducted through November 15, 2024.First round of interviews are scheduled to take place virtually the weeks of November 11, 2024 and November 18, 2024.Final interviews are scheduled to take place in-person in Indianapolis on December 10, 2024.
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