Findhelp, A Public Benefit Corporation
Manager, Customer Success
Findhelp, A Public Benefit Corporation, Denver, Colorado, United States, 80285
We are looking for a customer success leader with a player-coach mindset. As a manager on our Customer Success team, you’ll be directly leading our growing team of Customer Success Managers. In addition to supporting team members and providing oversight for their customers as their Findhelp Executive Sponsor, you will play a critical role in helping us hire, grow, and scale excellent staff to meet the rapidly changing needs of our business. We collaborate closely with other departments and directly contribute to meeting the needs of tomorrow. If you’re excited about taking on the challenge of leading a team with diverse and dynamic responsibilities, this is the job for you.
Responsibilities and Duties:
Grow and lead a team of Customer Success team members who are tasked with:Implementing the findhelp platform at a variety of client sites and improving adoption over timeManaging issues, risks, and opportunities for a set of clients, as well as advocating for the client’s needs internallyBuilding excellent client relationships and engaging executives through quarterly reviewsCollaborating across Customer Success and other departments to build a thriving department and foster the overall success of findhelp and the people we serveProvide customer oversight through fulfilling the responsibilities of a findhelp Executive Sponsor, including managing expansion opportunities, pricing and renewals, escalations and issue management, presenting to customer executives, etc.Foster a culture of individual growth and continuous improvement by advancing the skills and careers of your team membersSupport the behind-the-scenes operations that help our department run smoothly, such as: renewal and upsell pipeline management, staff portfolio assignment and management, interviewing Customer Success applicants, continuous process improvements, and more.Build and maintain strong relationships with other departments, such as Production Support, Community Engagement, Partnerships, and more.Qualifications:
BS/BA degree or equivalent5+ years of experience demonstrating success in advanced Customer Success positionsPrevious experience in people management, mentoring, hiring, and leading mission-driven teamsSuperior communication (presentation, written, and verbal) and demonstrated ability to communicate and present effectively at all levels of the organization, including executive leadershipExcellent interpersonal skills, as well as the ability to build strong cross-functional relationships with other teamsA strong desire to help others be successful and grow in their careerExcels at risk mitigation and customer executive engagementHighly desired, but not required:Advanced degree or certificationExperience with technology and the ability to learn new technologies quicklyDirect experience with SaaS application support requirementsExperience with social determinants of health and healthcareInterest in organizational innovation, social enterprise, community organizations, and governmental groups
$115,000 - $135,000 a year
The compensation for this position will be based on a candidate’s job-related skills, experience, education or training, and location.We value being togetherWe believe being together enables stronger relationships, collaboration, and culture.This position is in office and candidates must be located in Austin, Texas, Madison, Wisconsin, or Denver, Colorado.
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Responsibilities and Duties:
Grow and lead a team of Customer Success team members who are tasked with:Implementing the findhelp platform at a variety of client sites and improving adoption over timeManaging issues, risks, and opportunities for a set of clients, as well as advocating for the client’s needs internallyBuilding excellent client relationships and engaging executives through quarterly reviewsCollaborating across Customer Success and other departments to build a thriving department and foster the overall success of findhelp and the people we serveProvide customer oversight through fulfilling the responsibilities of a findhelp Executive Sponsor, including managing expansion opportunities, pricing and renewals, escalations and issue management, presenting to customer executives, etc.Foster a culture of individual growth and continuous improvement by advancing the skills and careers of your team membersSupport the behind-the-scenes operations that help our department run smoothly, such as: renewal and upsell pipeline management, staff portfolio assignment and management, interviewing Customer Success applicants, continuous process improvements, and more.Build and maintain strong relationships with other departments, such as Production Support, Community Engagement, Partnerships, and more.Qualifications:
BS/BA degree or equivalent5+ years of experience demonstrating success in advanced Customer Success positionsPrevious experience in people management, mentoring, hiring, and leading mission-driven teamsSuperior communication (presentation, written, and verbal) and demonstrated ability to communicate and present effectively at all levels of the organization, including executive leadershipExcellent interpersonal skills, as well as the ability to build strong cross-functional relationships with other teamsA strong desire to help others be successful and grow in their careerExcels at risk mitigation and customer executive engagementHighly desired, but not required:Advanced degree or certificationExperience with technology and the ability to learn new technologies quicklyDirect experience with SaaS application support requirementsExperience with social determinants of health and healthcareInterest in organizational innovation, social enterprise, community organizations, and governmental groups
$115,000 - $135,000 a year
The compensation for this position will be based on a candidate’s job-related skills, experience, education or training, and location.We value being togetherWe believe being together enables stronger relationships, collaboration, and culture.This position is in office and candidates must be located in Austin, Texas, Madison, Wisconsin, or Denver, Colorado.
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