LifeWorks NW
Office Support Specialist II #76
LifeWorks NW, Washington, District of Columbia, us, 20022
The Office Support Specialist II
is responsible for answering inquiries, obtaining information, and performing a variety of office duties in a fast-paced clinical front office setting. This position provides support to clinical staff working with mental health and addictions clients of all ages, both in person and on the phone. The office setting will vary from Outpatient Clinic to Residential Sites, typically handling the more complex administrative functions at a site.Location:
This position will cover LifeWorks NW's King site.Hours:
7:30am - 4:00pm Monday through Friday.Responsibilities:
Perform reception duties, answering phones on a multi-line phone system. Greet persons entering the establishment, determine the nature and purpose of visit, and direct or escort them to specific destinations.Act as a resource to staff and clients.Responsible for insurance verifications, setting client fees, balancing payment agreements, and administrative intakes.Update and maintain records in proprietary software.Manage office paperwork and flow.Serve as back-up for other administrative positions as needed.Perform data entry, reference information on the computer, schedule, and run basic reports as needed.Scan, copy, and fax documents as needed.Receive payments and record receipts for services.Hear and process complaints from customers and the public.Schedule appointments and maintain/update appointment calendars.Provide information about the establishment, such as the location of departments or offices, employees within the organization, or services provided.Unload and sort courier items and/or office supplies as needed.Qualifications:
High school diploma/GED or equivalent.Previous experience/formal education preferably in a clinical setting.Prior experience working as a receptionist, preferably in a mental health setting.Ability to perform essential functions of the job without creating a direct threat to the safety of self or others.Good computer skills including a functional knowledge of Outlook, Word, and Excel, 10-key, telephone skills, and electronic record systems. Ability to master proprietary software which may include online scheduling and billing. Must be able to keyboard 45 wpm. Knowledge and previous experience with office equipment including photocopying, faxing, and scanning.May require the ability to work some evenings and/or weekends.LifeWorks NW is a private, non-profit organization providing prevention, mental health, substance use treatment, and related social services to youths, adults, and older adults in over fifteen locations throughout Multnomah, Washington, and Clackamas counties. LifeWorks NW promotes a healthy community by providing quality and culturally responsive mental health and addiction services across the lifespan.Our core values - Recovery and Relationships, Resilience, and Results - inform the work we do. The four pillars of the strategic vision include Compassionate, Impactful Care, Holistic Health, Passionate Team, and Thriving Organization. Diversity, Equity, and Inclusion are critical to successfully achieving the mission. We know that "life works" when people get the help they need and are dedicated to changing lives.
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is responsible for answering inquiries, obtaining information, and performing a variety of office duties in a fast-paced clinical front office setting. This position provides support to clinical staff working with mental health and addictions clients of all ages, both in person and on the phone. The office setting will vary from Outpatient Clinic to Residential Sites, typically handling the more complex administrative functions at a site.Location:
This position will cover LifeWorks NW's King site.Hours:
7:30am - 4:00pm Monday through Friday.Responsibilities:
Perform reception duties, answering phones on a multi-line phone system. Greet persons entering the establishment, determine the nature and purpose of visit, and direct or escort them to specific destinations.Act as a resource to staff and clients.Responsible for insurance verifications, setting client fees, balancing payment agreements, and administrative intakes.Update and maintain records in proprietary software.Manage office paperwork and flow.Serve as back-up for other administrative positions as needed.Perform data entry, reference information on the computer, schedule, and run basic reports as needed.Scan, copy, and fax documents as needed.Receive payments and record receipts for services.Hear and process complaints from customers and the public.Schedule appointments and maintain/update appointment calendars.Provide information about the establishment, such as the location of departments or offices, employees within the organization, or services provided.Unload and sort courier items and/or office supplies as needed.Qualifications:
High school diploma/GED or equivalent.Previous experience/formal education preferably in a clinical setting.Prior experience working as a receptionist, preferably in a mental health setting.Ability to perform essential functions of the job without creating a direct threat to the safety of self or others.Good computer skills including a functional knowledge of Outlook, Word, and Excel, 10-key, telephone skills, and electronic record systems. Ability to master proprietary software which may include online scheduling and billing. Must be able to keyboard 45 wpm. Knowledge and previous experience with office equipment including photocopying, faxing, and scanning.May require the ability to work some evenings and/or weekends.LifeWorks NW is a private, non-profit organization providing prevention, mental health, substance use treatment, and related social services to youths, adults, and older adults in over fifteen locations throughout Multnomah, Washington, and Clackamas counties. LifeWorks NW promotes a healthy community by providing quality and culturally responsive mental health and addiction services across the lifespan.Our core values - Recovery and Relationships, Resilience, and Results - inform the work we do. The four pillars of the strategic vision include Compassionate, Impactful Care, Holistic Health, Passionate Team, and Thriving Organization. Diversity, Equity, and Inclusion are critical to successfully achieving the mission. We know that "life works" when people get the help they need and are dedicated to changing lives.
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