CSUDH Foundation
CDSS - Lead Family Services Specialist
CSUDH Foundation, Los Angeles, California, United States, 90079
Crystal Stairs, Inc.
Improving the Lives of Families through
Child Care Services, Research, and Advocacy
Crystal Stairs is committed to building and sustaining a diverse, fully vaccinated workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.
CDSS CASE MANAGEMENT - LEAD FAMILY SERVICES SPECIALIST
SUMMARY:Crystal Stairs is seeking a Lead Family Services Specialist with some supervisory experience to assist the CDSS Case Management Manager and Supervisors in delivering the programs and services available to eligible families under the California subsidized child care programs. In this role, you will determine eligibility and process enrollment and the initial certification of families qualified for subsidized childcare. You will also monitor cases for program compliance, conduct quality assurance reviews of client records, and assist supervisors in identifying workflows and processes for improvement and efficiency.
RESPONSIBILITIES/ESSENTIAL FUNCTIONS:
Determine eligibility, process family enrollment, and complete the initial certification of families qualified for subsidized childcare within designated time frames.
Monitor cases for program compliance and ensure documentation is accurate, appropriate, and complete. Authorize families for childcare services according to agency policies within established timelines.
Conduct quality assurance reviews of client records.
Assist Supervisor in the formatting, researching, and reconciliation of exception reports.
Assist Supervisor in identifying workflows and processes for improvement, and help create solutions to gain efficiency and maximize quality of service.
Research and document complaints and monitor solutions.
Provide leadership in special projects; organize activities and monitor progress.
Provide back-up support to staff as needed and assist management in staff development and improved workflow.
Investigate and assist in the resolution of difficult cases; handle Appeals and State Hearings.
Help with curriculum development for ongoing Program Staff Training and train new and existing staff on new policies and procedures.
Act as a liaison between parents, providers, government agencies and CSI, or between parents/providers and other internal departments.
Assist in developing policies and procedures to meet state and federal program requirements.
Review cases for discrepancies that may point to possible fraud.
Participate in work groups, committees, and ad hoc groups.
Meet assigned specific performance standards for the respective unit and/or department. Perform other duties as assigned by Supervisor.
KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS:
Knowledge of County, State, and Federal provider contract requirements for Alternative Payment and Child Care Subsidy Programs.
Excellent communication and customer relations skills; requires analytical and problem-solving abilities.
Considerable accuracy and ability to produce in a timely manner.
Flexible and able to multi-task while working in a collaborative, team environment with a positive attitude.
Strong leadership skills and ability to work with diverse groups and all levels of management.
Requirements:
Bachelor of Science/Arts degree from an accredited university or equivalent. Related work experience may be substituted for a college degree.
Experience working with families receiving subsidized childcare or other social support services. Previous supervisory experience preferred.
Must have up-to-date COVID vaccination.
Total Package of Benefits:
Medical/Dental/Vision/Life and Pet Insurance
401k Matching Options
Flex Spending
Pre-paid Legal Services
Sick and Vacation Time
Paid Holidays
Training Days/Staff Development
Opportunity for Advancement
Crystal Stairs, Inc. is committed to building and sustaining a fully vaccinated, diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.
Additional Requirements: Must be fully vaccinated and remain fully vaccinated against COVID-19. Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine.
For more information about Crystal Stairs, please visit our website at:
www.crystalstairs.org
#J-18808-Ljbffr
Improving the Lives of Families through
Child Care Services, Research, and Advocacy
Crystal Stairs is committed to building and sustaining a diverse, fully vaccinated workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.
CDSS CASE MANAGEMENT - LEAD FAMILY SERVICES SPECIALIST
SUMMARY:Crystal Stairs is seeking a Lead Family Services Specialist with some supervisory experience to assist the CDSS Case Management Manager and Supervisors in delivering the programs and services available to eligible families under the California subsidized child care programs. In this role, you will determine eligibility and process enrollment and the initial certification of families qualified for subsidized childcare. You will also monitor cases for program compliance, conduct quality assurance reviews of client records, and assist supervisors in identifying workflows and processes for improvement and efficiency.
RESPONSIBILITIES/ESSENTIAL FUNCTIONS:
Determine eligibility, process family enrollment, and complete the initial certification of families qualified for subsidized childcare within designated time frames.
Monitor cases for program compliance and ensure documentation is accurate, appropriate, and complete. Authorize families for childcare services according to agency policies within established timelines.
Conduct quality assurance reviews of client records.
Assist Supervisor in the formatting, researching, and reconciliation of exception reports.
Assist Supervisor in identifying workflows and processes for improvement, and help create solutions to gain efficiency and maximize quality of service.
Research and document complaints and monitor solutions.
Provide leadership in special projects; organize activities and monitor progress.
Provide back-up support to staff as needed and assist management in staff development and improved workflow.
Investigate and assist in the resolution of difficult cases; handle Appeals and State Hearings.
Help with curriculum development for ongoing Program Staff Training and train new and existing staff on new policies and procedures.
Act as a liaison between parents, providers, government agencies and CSI, or between parents/providers and other internal departments.
Assist in developing policies and procedures to meet state and federal program requirements.
Review cases for discrepancies that may point to possible fraud.
Participate in work groups, committees, and ad hoc groups.
Meet assigned specific performance standards for the respective unit and/or department. Perform other duties as assigned by Supervisor.
KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS:
Knowledge of County, State, and Federal provider contract requirements for Alternative Payment and Child Care Subsidy Programs.
Excellent communication and customer relations skills; requires analytical and problem-solving abilities.
Considerable accuracy and ability to produce in a timely manner.
Flexible and able to multi-task while working in a collaborative, team environment with a positive attitude.
Strong leadership skills and ability to work with diverse groups and all levels of management.
Requirements:
Bachelor of Science/Arts degree from an accredited university or equivalent. Related work experience may be substituted for a college degree.
Experience working with families receiving subsidized childcare or other social support services. Previous supervisory experience preferred.
Must have up-to-date COVID vaccination.
Total Package of Benefits:
Medical/Dental/Vision/Life and Pet Insurance
401k Matching Options
Flex Spending
Pre-paid Legal Services
Sick and Vacation Time
Paid Holidays
Training Days/Staff Development
Opportunity for Advancement
Crystal Stairs, Inc. is committed to building and sustaining a fully vaccinated, diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.
Additional Requirements: Must be fully vaccinated and remain fully vaccinated against COVID-19. Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine.
For more information about Crystal Stairs, please visit our website at:
www.crystalstairs.org
#J-18808-Ljbffr