Service/Repair Manager

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.Job DescriptionTeledyne Microwave Solutions has over 50 years of experience in the design, development, and manufacture of sophisticated microwave/RF components and integrated assemblies for the most demanding challenges. Our products and capabilities are sought after by civilian and military organizations spanning numerous global markets, including Aviation, Communication, Electronic Warfare (EW/ECM/CIED), Industrial, Missile/UAV, Radar, Satcom, Space, and Test and Measurement. Teledyne Microwave Solutions invests heavily in research and development to maintain the ability to offer the world’s most advanced MW/RF capabilities for current and emerging challenges.Job Summary:Teledyne Microwave Solutions is looking for a Service Repair Manager. This person will be responsible for but not limited to:Prepare, issue, and provide status of return material authorization (RMA) requests along with issuing failure analysis reportsGenerate weekly/monthly RMA warranty backlog reports and maintain RMA databaseRoutinely access customer portals to upload documentationAssure complete customer satisfaction through all stages of the processOwnership of all RMA procedures ensuring the customer experience is smooth and effortlessEnsuring timely compliance with regulatory requirementsCollaborate with various internal departments and offices on RMA returns and creditsInterface with customers to obtain input, provide status, or to present to groupsResolve difficult issues related to missing/lost/damaged product with customersGenerate, monitor, and present reporting metricsCoordinate with Quality to resolve factory problems and generate and monitor reporting metricsDevelop service and repair strategies to help the company achieve strategic goals and objectivesMake technical suggestions regarding modifications to documentation, product performance and failure analysisStudy and standardize procedures to improve efficiency of the Service TeamResponsible for ensuring the accuracy and completeness of all repair orders and return authorizationsAbility to work under strict deadlines in excess of 40 hours weeklyCross train with Inside Sales for backup supportEncourage team members to be productive, friendly, professional, and integrity-driven by maintaining a positive demeanor and objective approach to customer conflictRequirements:Self-motivated and self-directedBachelor’s degree with 2+ years’ experience as a Service Repair ManagerExperience that demonstrates strong technical leadership and problem-solving skills - able to comprehend complex systems and explain these systems to othersCreativity and initiative as well as a high level of independent judgment - able to deliver quality results with little supervisionAbility to collect and present dataAbility to work independently or as a part of a teamMust be proficient with Windows and OS based computer platformsSalary Range:$74,800.00-$99,880.00Pay TransparencyThe anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education/training, work experience, key skills, and type of position.Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.About Us

You may not realize it, but Teledyne enables many of the products and services you use every day.Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.

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