Senior Business Analyst

Job SummaryAct as liaison between business users and IT organization in support of applications and process improvements.Interpret and functionally design integration solutions between various systems.Assist in the acquisition and merger process to include data conversions and process re-engineering.Work directly with developers in troubleshooting application issues to find root cause analysis.Research current environment, analyze information, and provide sound solutions to complex business issues.Develop business requirements for resolving issues, new enhancements, and new applications.Continually analyze existing applications and business processes to identify opportunities for improvement.Provide support to business owners and users regarding business applications and processes.Work with business owners and users to create functional requirements.Document business processes.Act as a point of contact for business and technical support.Develop and maintain documentation for current applications and user manuals.Participate as a liaison between the business user community and the IT Organization.Contact point for systems and services that are outsourced to a third-party developer or maintenance organization.Other duties as assigned.Skills/RequirementsBachelor’s degree in Business, Information Systems or related field; or equivalent combination of education, experience and training that provides the required knowledge and skills.Minimum 6 to 8 years of experience with enterprise systems in a role as a functional business analyst.Report development using the Microsoft Business Intelligence tools.Interviewing skills, to talk with individuals and groups about their needs and ask the right questions to surface essential requirements information.Listening skills, to understand what people say and to detect what they might be hesitant to say.Analytical skills, to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements.Facilitation skills, to lead requirements workshops.Observational skills, to validate data obtained via other techniques and expose new areas of opportunity.Writing skills, to communicate information effectively to customers.Organizational skills, to work with the vast array of information gathered and analysis and to cope with rapidly changing information.Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders.Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact legal@calibercollision.com.

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