Amazon
Applied Scientist, Amazon Customer Service
Amazon, Seattle, Washington, us, 98127
Applied Scientist, Amazon Customer Service
Job ID: 2789558 | Amazon.com Services LLCAmazon revolutionized customer service, now we are changing what customers expect from technical support. Device, Digital and Alexa Support (D2AS) is responsible for the Customer Service operations and solutions for all Amazon Devices and Digital products, from Kindle and Echo, to Amazon Music and Prime Video.We’re seeking an Applied Scientist to develop cutting-edge AI solutions leveraging Large Language Models (LLM), Machine Learning (ML) and Natural Language Processing (NLP) techniques to understand and resolve customer issues and provide earth's best customer service. We are looking for individuals with a passion for learning, researching, and deploying production-ready science solutions in a highly collaborative environment. We like to ideate, experiment, iterate, optimize and scale quickly, while thoughtfully balancing speed and quality.If you have experience with two or more of the following:Research and implementation of multi-turn task-oriented dialogue systemsNatural Language Understanding / Spoken Language UnderstandingInformation Retrieval, Question Answering, Semantic RepresentationZero-shot or Few-shot LearningCrowdsourced NLU annotation best practicesReinforcement Learning (preferably in an NLP application)Computational LinguisticsLarge scale text classificationThen we want to hear from you!Key job responsibilities
Drive collaborative research and creative problem solving.Apply scientific concepts to real-world business problems.Create experiments and prototype implementations of new learning algorithms and prediction techniques.Collaborate with engineering teams to design and implement software solutions for science problems.Constructively critique peer research and mentor junior scientists and engineers.A day in the life
We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Benefits summary
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:Medical, Dental, and Vision CoverageMaternity and Parental Leave OptionsPaid Time Off (PTO)401(k) PlanAbout the team
We at D2AS strive to make digital experiences effortless for customers. Our goal is to anticipate, evaluate, prevent, and eliminate any effort required from customers. We achieve this by setting the strategy for digital support and accelerating the delivery of seamless support experiences across Amazon's digital products. Our team combines strategic thinking, technology expertise, and customer experience best practices. This ensures customers can easily get the most value from Amazon's digital offerings. We focus on providing the right support at the right time, tailored to each customer's needs. By eliminating friction and making support effortless, we enhance the overall customer experience.BASIC QUALIFICATIONS
3+ years of building models for business application experiencePhD, or Master's degree and 4+ years of CS, CE, ML or related field experienceExperience in patents or publications at top-tier peer-reviewed conferences or journalsExperience programming in Java, C++, Python or related languageExperience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computingPREFERRED QUALIFICATIONS
Experience using Unix/LinuxExperience in professional software developmentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,000/year in our lowest geographic market up to $222,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.Posted:
August 8, 2024Posted:
August 13, 2024Posted:
July 17, 2024Posted:
September 3, 2024Posted:
October 9, 2024Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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Job ID: 2789558 | Amazon.com Services LLCAmazon revolutionized customer service, now we are changing what customers expect from technical support. Device, Digital and Alexa Support (D2AS) is responsible for the Customer Service operations and solutions for all Amazon Devices and Digital products, from Kindle and Echo, to Amazon Music and Prime Video.We’re seeking an Applied Scientist to develop cutting-edge AI solutions leveraging Large Language Models (LLM), Machine Learning (ML) and Natural Language Processing (NLP) techniques to understand and resolve customer issues and provide earth's best customer service. We are looking for individuals with a passion for learning, researching, and deploying production-ready science solutions in a highly collaborative environment. We like to ideate, experiment, iterate, optimize and scale quickly, while thoughtfully balancing speed and quality.If you have experience with two or more of the following:Research and implementation of multi-turn task-oriented dialogue systemsNatural Language Understanding / Spoken Language UnderstandingInformation Retrieval, Question Answering, Semantic RepresentationZero-shot or Few-shot LearningCrowdsourced NLU annotation best practicesReinforcement Learning (preferably in an NLP application)Computational LinguisticsLarge scale text classificationThen we want to hear from you!Key job responsibilities
Drive collaborative research and creative problem solving.Apply scientific concepts to real-world business problems.Create experiments and prototype implementations of new learning algorithms and prediction techniques.Collaborate with engineering teams to design and implement software solutions for science problems.Constructively critique peer research and mentor junior scientists and engineers.A day in the life
We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Benefits summary
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:Medical, Dental, and Vision CoverageMaternity and Parental Leave OptionsPaid Time Off (PTO)401(k) PlanAbout the team
We at D2AS strive to make digital experiences effortless for customers. Our goal is to anticipate, evaluate, prevent, and eliminate any effort required from customers. We achieve this by setting the strategy for digital support and accelerating the delivery of seamless support experiences across Amazon's digital products. Our team combines strategic thinking, technology expertise, and customer experience best practices. This ensures customers can easily get the most value from Amazon's digital offerings. We focus on providing the right support at the right time, tailored to each customer's needs. By eliminating friction and making support effortless, we enhance the overall customer experience.BASIC QUALIFICATIONS
3+ years of building models for business application experiencePhD, or Master's degree and 4+ years of CS, CE, ML or related field experienceExperience in patents or publications at top-tier peer-reviewed conferences or journalsExperience programming in Java, C++, Python or related languageExperience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computingPREFERRED QUALIFICATIONS
Experience using Unix/LinuxExperience in professional software developmentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,000/year in our lowest geographic market up to $222,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.Posted:
August 8, 2024Posted:
August 13, 2024Posted:
July 17, 2024Posted:
September 3, 2024Posted:
October 9, 2024Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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