Lead UX Researcher

The Lead User Experience (UX) Researcher plays a strategic role in planning, conducting and analyzing qualitative and quantitative research to help create useful, usable, and desirable digital experiences for our customers, partners, and employees. The incumbent possesses expert knowledge of UX research techniques and UX/UI design principles. They will work closely with users, the UX team and key stakeholders to understand user needs, preferences and pain points to support the evolution of digital products.The incumbent will be responsible for leading planning and execution efforts of a variety of UX research methods including user interviews, usability testing, card sorting, surveys, and field studies. They identify research patterns and trends from the data and collaborate on insight identification and deliverables such as findings presentations, personas, journey maps, etc. This individual will lead UX strategy with their designer peers to influence product strategy and roadmaps based on insights identified and drive UX success measurement implementation. They will mentor other researchers on UX research best practices and approaches to enhance product and team success. Their efforts will contribute to the delivery of high-quality research to support digital products and services.Job duties include contact with other employees and access to confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.

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