Frontier Airlines, Inc.
Sr Mgr, SOC Operations
Frontier Airlines, Inc., Denver, Colorado, United States,
At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.What We Stand ForLow Fares Done Right is our mission and we strive to bring it to life every day. Our ‘Done Right’ promise means delivering not only affordable prices, but making travel
friendly
and easy for our customers. To do this, we put a great deal of
care
into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be
pioneers
- we’re not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves
down-to-earth
in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.At Frontier, we like to think we’re creating something very special for our team members. Work is why we’re here, but the perks are nice too:Flight benefits for you and your family to fly on Frontier Airlines.Buddy passes for your friends so they can experience what makes us so great.Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.Enjoy a ‘Dress for your Day’ business casual environment.Flexible work schedules that support work/life balance.Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.What Will You Be Doing?Ensure proper distribution and behavior of all Frontier fare products. Set forth coding conventions in host reservation system and fares clearing house to achieve desired fare functionality. Participate in communication between Pricing, Revenue Management, Sales, Distribution, E-Commerce, Marketing and Corporate Communications with respect to fare filings, promotions and contracts. Assist in all pricing and fares management systems as guided by team.Essential FunctionsEnsure that all Frontier flight operations are conducted in a safe manner, compliant with all applicable FARS, contractual obligations and company procedures.Assist Sr. Director, System Operations Control with command-and-control of day-to-day operations.Monitor all flight and operational activity, coordinating and implementing recovery plans as necessary. Manage irregular operations strategic planning and communications.Examine and recommend changes to improve the quality and efficiency of the operation. Create, communicate and execute operational plans aimed at preventing disruptions.Manage revenue-based decisions, including cancellations, downgrades and significant delays which result in passenger disruption.Monitor daily performance. Facilitate briefings and communication for senior management and all operational groups, advising of significant problems/issues jeopardizing operational efficiency. Act as liaison to senior management regarding day-to-day operations.Provide effective leadership within SOC, promoting all corporate and operational objectives.Responsible for supervising SOC managers, ensuring the proper execution of their assigned duties.Assist with management of all SOC areas, ensuring they are functioning as one with communication and lines of authority maintained, especially during irregular operations.Assist in the recruitment process and hiring of System Operations Control personnel. Aid and recommend in the discipline and termination process as needed. Provide assistance and recommendations for the coaching, counseling and discipline of SOC personnel.Other FunctionsProject management and other duties as assigned by senior leadership.Support organizational policies and senior leadership directives through productive analysis and constructive suggestions.QualificationsMinimum 5 years in large/major carrier (Part 121) airline operations and SOC/OCC experience.Budget management, labor relations and project management skills preferred.Knowledge, Skills and AbilitiesExcellent problem-solving capabilities with the ability to make quick, yet well-informed, decisions.Excellent communication skills, including ability to successfully interact with airport authorities, regulatory agencies and executive leadership.Strong interpersonal skills which allow for the direction of SOC staff in executing operational plans.Highly self-motivated, able to handle multiple, high-profile tasks calmly.Ability to work under high-stress conditions, maintaining an example of calm and professionalism.Proven ability to make optimal, balanced decisions during high stress irregular situations.Understanding, familiarity with SABRE Air Center operational software.Equipment OperatedStandard office equipment, including PC, copier, fax machine, printer.Supervision ReceivedGeneral Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.Positions SupervisedSOC Ops Mgr/Dispatcher(s)Please note that this posting will expire on or before 10/4/24 at 4pm MT.
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friendly
and easy for our customers. To do this, we put a great deal of
care
into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be
pioneers
- we’re not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves
down-to-earth
in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.At Frontier, we like to think we’re creating something very special for our team members. Work is why we’re here, but the perks are nice too:Flight benefits for you and your family to fly on Frontier Airlines.Buddy passes for your friends so they can experience what makes us so great.Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.Enjoy a ‘Dress for your Day’ business casual environment.Flexible work schedules that support work/life balance.Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.What Will You Be Doing?Ensure proper distribution and behavior of all Frontier fare products. Set forth coding conventions in host reservation system and fares clearing house to achieve desired fare functionality. Participate in communication between Pricing, Revenue Management, Sales, Distribution, E-Commerce, Marketing and Corporate Communications with respect to fare filings, promotions and contracts. Assist in all pricing and fares management systems as guided by team.Essential FunctionsEnsure that all Frontier flight operations are conducted in a safe manner, compliant with all applicable FARS, contractual obligations and company procedures.Assist Sr. Director, System Operations Control with command-and-control of day-to-day operations.Monitor all flight and operational activity, coordinating and implementing recovery plans as necessary. Manage irregular operations strategic planning and communications.Examine and recommend changes to improve the quality and efficiency of the operation. Create, communicate and execute operational plans aimed at preventing disruptions.Manage revenue-based decisions, including cancellations, downgrades and significant delays which result in passenger disruption.Monitor daily performance. Facilitate briefings and communication for senior management and all operational groups, advising of significant problems/issues jeopardizing operational efficiency. Act as liaison to senior management regarding day-to-day operations.Provide effective leadership within SOC, promoting all corporate and operational objectives.Responsible for supervising SOC managers, ensuring the proper execution of their assigned duties.Assist with management of all SOC areas, ensuring they are functioning as one with communication and lines of authority maintained, especially during irregular operations.Assist in the recruitment process and hiring of System Operations Control personnel. Aid and recommend in the discipline and termination process as needed. Provide assistance and recommendations for the coaching, counseling and discipline of SOC personnel.Other FunctionsProject management and other duties as assigned by senior leadership.Support organizational policies and senior leadership directives through productive analysis and constructive suggestions.QualificationsMinimum 5 years in large/major carrier (Part 121) airline operations and SOC/OCC experience.Budget management, labor relations and project management skills preferred.Knowledge, Skills and AbilitiesExcellent problem-solving capabilities with the ability to make quick, yet well-informed, decisions.Excellent communication skills, including ability to successfully interact with airport authorities, regulatory agencies and executive leadership.Strong interpersonal skills which allow for the direction of SOC staff in executing operational plans.Highly self-motivated, able to handle multiple, high-profile tasks calmly.Ability to work under high-stress conditions, maintaining an example of calm and professionalism.Proven ability to make optimal, balanced decisions during high stress irregular situations.Understanding, familiarity with SABRE Air Center operational software.Equipment OperatedStandard office equipment, including PC, copier, fax machine, printer.Supervision ReceivedGeneral Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.Positions SupervisedSOC Ops Mgr/Dispatcher(s)Please note that this posting will expire on or before 10/4/24 at 4pm MT.
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