Ottimo Resources
Customer Service Manager
Ottimo Resources, Honolulu, Hawaii, United States, 96814
Duties and Responsibilities:
Manage and mentor a team of customer service representatives, fostering a positive and productive work environment.
Develop and maintain strong relationships with clients, addressing inquiries, concerns, and service issues promptly and professionally.
Monitor team performance metrics and implement strategies to improve service levels, efficiency, and overall customer experience.
Identify areas for improvement in service delivery and develop initiatives to enhance operational processes.
Work closely with other departments (operations, sales, and logistics) to ensure seamless communication and service delivery.
Conduct training sessions for staff to ensure they are knowledgeable about services, systems, and best practices.
Prepare regular reports on customer service metrics, trends, and feedback to inform management decisions.
Act as the point of escalation for complex customer issues, ensuring timely and effective resolution.
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Manage and mentor a team of customer service representatives, fostering a positive and productive work environment.
Develop and maintain strong relationships with clients, addressing inquiries, concerns, and service issues promptly and professionally.
Monitor team performance metrics and implement strategies to improve service levels, efficiency, and overall customer experience.
Identify areas for improvement in service delivery and develop initiatives to enhance operational processes.
Work closely with other departments (operations, sales, and logistics) to ensure seamless communication and service delivery.
Conduct training sessions for staff to ensure they are knowledgeable about services, systems, and best practices.
Prepare regular reports on customer service metrics, trends, and feedback to inform management decisions.
Act as the point of escalation for complex customer issues, ensuring timely and effective resolution.
#J-18808-Ljbffr